Lead the General Merchandise Department – Audio Vision and Large Appliances

Pick n Pay Retailers (Pty) Ltd is recruiting a Multi Media Manager for its Promenade store in the Western Cape. This is a permanent, full-time opportunity within the General Merchandise Department (Audio Vision and Large Appliances), designed for an experienced retail leader who thrives in a fast-paced, target-driven environment.

The role focuses on driving sales performance, maximising profitability, strengthening stock management processes, and leading a motivated team to deliver exceptional in-store customer experiences. The successful candidate will play a key leadership role in ensuring operational excellence while achieving departmental financial targets.

This opportunity is suited for a retail professional with strong electronics or general merchandise experience and a proven ability to deliver results through effective leadership and structured operational management.

Purpose of the Role

The Multi Media Manager is responsible for leading and managing the General Merchandise Department, specifically within the Audio Vision and Large Appliances categories.

The primary objective is to achieve sales and gross profit targets while ensuring operational efficiency, strong stock control, and a superior customer shopping experience.

The role requires a balanced focus on financial performance, merchandising standards, people leadership, and customer service excellence.

Minimum Requirements

Grade 12 (Matric) is required.

A tertiary qualification in Retail Management or a related field will be advantageous.

A minimum of 3–5 years’ experience in retail management, preferably within General Merchandise or Electronics, is required.

A proven track record in achieving sales and operational targets is essential.

A strong understanding of merchandising principles and stock management systems is required.

The ability to work retail hours is mandatory.

Sales and Financial Performance Responsibilities

The Multi Media Manager will drive sales and profitability across the Audio Vision and Large Appliances product categories.

Managing departmental operations to achieve or exceed budgets, turnover, and gross profit targets is a core responsibility.

The role includes monitoring sales and expense budgets, analysing performance variances, and implementing corrective action plans where required.

The successful candidate must identify opportunities to increase sales, enhance customer engagement, and improve overall departmental performance.

Maintaining strict financial discipline and operational efficiency is essential to support store profitability.

Stock and Merchandise Management

The role requires leading the department team to maintain optimal stock levels and minimise out-of-stock situations.

Analysing stock reports and taking proactive action to ensure product availability and correct assortment range is a key function.

The Multi Media Manager must ensure that merchandising standards are upheld and that planograms and visual guidelines are correctly implemented.

Shrinkage control measures must be implemented and monitored to reduce losses and maintain stock accuracy.

Maintaining disciplined stock control processes supports both sales performance and operational compliance.

Customer Service Excellence

The successful candidate must ensure the consistent delivery of high-quality customer service by all team members.

Handling customer queries and complaints in a professional, solution-focused manner is required.

Promoting a culture centred on customer satisfaction and positive in-store experiences is essential.

The department must consistently reflect professionalism, urgency, and customer-first service principles.

People Leadership and Performance Management

The Multi Media Manager will lead, motivate, and coach the sales team to achieve departmental objectives.

Monitoring both individual and team performance is required, with regular feedback and performance improvement actions implemented where necessary.

The role demands fostering a high-performance culture characterised by teamwork, accountability, and results-driven execution.

Strong leadership capability and interpersonal communication skills are critical for success in this role.

Promotions and Marketing Execution

The Multi Media Manager will coordinate and execute promotional and marketing activities within the department.

Ensuring that in-store promotions are correctly implemented and clearly communicated to customers is essential.

Effective promotional execution directly contributes to sales growth and customer engagement.

Operations and Compliance

Ensuring compliance with company policies, standard operating procedures, and safety regulations is mandatory.

Security and stock control measures must be upheld to minimise shrinkage and protect company assets.

Maintaining accurate records and reporting related to sales, stock, and departmental performance is a key administrative responsibility.

The successful candidate must demonstrate a strong analytical mindset and attention to detail in managing operational compliance.

Employment Details

Position: Multi Media Manager
Company: Pick n Pay Retailers (Pty) Ltd
Location: Promenade – Western Cape
Employment Type: Permanent
Job Type: Full Time
Equity Status: EE/AA
Closing Date: 10 March 2026

Apply for Multi Media Manager – Pick n Pay (Promenade)

Experienced retail managers with a strong background in General Merchandise or Electronics and a proven ability to deliver financial and operational results are encouraged to submit their applications before the closing date.

👉 Apply for Multi Media Manager – Western Cape

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