Bakery Production and Customer Service Opportunity in Retail

Pick n Pay Retailers (Pty) Ltd is recruiting a Bakers Assistant for its Klerksdorp store in the North West. This is a permanent, full-time position within the bakery department, ideal for individuals who are passionate about baking, customer service, and maintaining high food safety standards in a retail environment.

The successful candidate will support the Baker in preparing, baking, and finishing bakery products according to approved recipe specifications and operational standards. This role combines hands-on production work with merchandising, hygiene control, and customer interaction responsibilities.

If you have high energy levels, a strong work ethic, and a passion for bakery products, this opportunity offers a structured retail environment where teamwork and quality standards are prioritised.

Purpose of the Role

The Bakers Assistant supports bakery production by adhering strictly to the recipe manual and preparing products according to metric measurements.

The role ensures that bakery items are prepared consistently, safely, and in line with company food safety and quality standards.

In addition to production duties, the position requires maintaining merchandising standards and delivering excellent customer service within the bakery department.

Minimum Requirements

Matric (Grade 12) is required.

Applicants must reside close to the store.

The candidate must not have an allergy to flour.

Product Preparation Responsibilities

The Bakers Assistant must adhere strictly to ingredient selection and preparation methods as outlined in the recipe manual.

All recipes must be executed using metric units to ensure consistency and product quality.

The role requires attention to detail when mixing, preparing, baking, and finishing bakery products.

Daily analysis of sales, customer order books, and wastage must inform the drafting of the production plan in collaboration with the Baker.

Accuracy and consistency are critical to ensuring product availability and meeting customer demand.

Merchandising Responsibilities

The Bakers Assistant must follow the bakery merchandising flow guidelines.

Products must be displayed with categories grouped together to ensure an organised and appealing presentation.

Merchandising must be visually attractive and aligned with company standards to enhance the customer shopping experience.

Maintaining product freshness and rotation standards is essential.

Customer Service Excellence

The successful candidate must provide customers with undivided attention when serving within the bakery department.

Customer queries must be answered professionally and redirected to the relevant supervisor or manager when necessary.

The Bakers Assistant should actively promote bakery products to help achieve sales budgets.

A friendly, helpful, and service-oriented attitude is required at all times.

Hygiene, Safety and Housekeeping

The role requires strict adherence to clean-as-you-go procedures during production to minimise food safety risks.

Deep cleaning must be conducted post-production to avoid contamination and pest infestation.

Bakery equipment must be kept clean and maintained in good working condition.

All safety procedures must be followed when operating bakery equipment to avoid occupational risks.

Any equipment faults or abnormalities must be communicated immediately to the relevant manager.

Compliance with food safety standards, bakery legislation, the Health and Safety Act, and safe working procedures is mandatory.

Administrative and Operational Duties

Daily analysis of sales figures, customer orders, and wastage is required to support production planning.

The Bakers Assistant will participate in on-the-job training and continuous learning within the department.

Maintaining an efficient work environment and contributing to effective teamwork is essential.

The role requires adherence to company values, culture, house rules, and customer service ethos.

Key Competencies and Attributes

Passion for baking and bakery products.

Ability to execute recipes accurately using metric units.

Strong interpersonal and customer service skills.

High energy levels and the ability to work in a fast-paced environment.

Excellent personal hygiene standards.

Ability to grasp new information quickly and adapt to operational processes.

Strong understanding of food safety principles and bakery operational standards.

Employment Details

Position: Bakers Assistant
Company: Pick n Pay Retailers (Pty) Ltd
Location: Klerksdorp – North West
Employment Type: Permanent
Job Type: Full Time
Equity Status: EE/AA

Apply for Bakers Assistant – Pick n Pay Klerksdorp

If you meet the requirements and are passionate about baking, customer service, and maintaining high hygiene standards, submit your application for consideration.

👉 Apply for Bakers Assistant – Klerksdorp

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