Hiring Now | Customer Experience Specialist | Johannesburg West, Gauteng | Permanent Corporate Position Available | Servest Hygiene Solutions

Servest, a world-class leader and innovator in the Integrated Facilities Management industry, has announced an immediate opening for a dynamic and driven Customer Experience Specialist to join their high-performing sales division. Based at the Johannesburg West branch, this permanent position reports directly to the Regional Manager within the specialized Servest Hygiene Solutions Business Unit. If you possess a brilliant combination of account management expertise, client-retention skills, and robust financial reconciliation abilities, this role offers an incredible path to accelerate your professional growth. With the closing date set for June 12, 2026, qualified candidates are urged to prepare and submit their applications immediately.

Job Specification Element	Position Details
Job Title	Customer Experience Specialist
Reference Number	SER260608-1
Company / Division	Servest Hygiene Solutions (Sales Department)
Workplace Type	Onsite / Field-Based
Job Type	Permanent
Location	Johannesburg West, Gauteng, South Africa
Posted Date	08 June 2026
Closing Date	12 June 2026 (Urgent: 3 days left to apply)
Application Status	Open – Active Corporate Selection Phase

Job Context & The Servest Hygiene Ecosystem

Servest operates on an international standard, prioritizing innovation, market leadership, and the continuous development of its corporate talent pool. Within the Integrated Facilities Management framework, the Servest Hygiene Solutions division serves thousands of commercial businesses, providing essential health, sanitation, medical waste management, and specialized deep cleaning infrastructure.

The position of Customer Experience Specialist is a specialized hybrid role blending the relationship-building mechanics of a Key Account Manager with the logical precision of an internal financial auditor. You will not simply be managing a list of numbers; you will act as the vital custodian of client satisfaction, ensuring that high-profile corporate accounts receive flawless service, precise invoicing, and immediate query resolution. By balancing active customer onboarding with calculated retention frameworks, the incumbent guarantees long-term portfolio stability and builds a powerful foundation for cross-selling and up-selling organic Servest offerings.

Urgent Application Warning: This recruitment pipeline has a strictly automated cut-off timeline closing on June 12, 2026. Because this corporate position requires critical operational oversight for existing client portfolios, interested job seekers should submit their comprehensive files immediately to avoid missing the evaluation window.

Key Responsibilities and Portfolio Duties

1. Strategic Account Management & Relationship Cultivation

• Take complete, proactive ownership of all administrative and relational aspects across assigned key client accounts.

• Build, maintain, and deepen long-term corporate relationships with decision-makers and procurement executives at top-tier facilities.

• Identify, map, and unlock additional revenue streams by cross-selling and up-selling new equipment line upgrades, specialized sanitization packages, and wider Servest services.

• Participate actively in the operational roll-out, logistical alignment, and service standard continuity of national commercial agreements.

2. Customer Retention & Contract Safeguarding

• Drive strategic customer retention protocols, constantly analyzing service delivery points to intercept cancellation or churn risks.

• Oversee and manage the complete operational pipeline for contract terminations; ensure that physical hygiene equipment is systematically removed from sites and that corporate billing systems are halted perfectly to prevent invoicing errors.

• Conduct highly structured onboarding compliance surveys immediately following new equipment installations to lock down premium early-stage client satisfaction.

3. Query Resolution & Financial Reconciliation

• Act as the single, definitive point of contact for complex customer complaints, resolving operational bottlenecks within strict corporate timeframes.

• Leverage a strong internal accounting capability to perform detailed client account reconciliations, identifying and fixing billing discrepancies or transactional errors.

• Execute regular customer care surveys across your assigned portfolio, converting raw customer feedback into actionable insights for internal operations, logistics, and executive teams.

Minimum Requirements & Ideal Profile

Educational & Regulatory Baselines

• A completed Matric / Grade 12 certificate with clear numerical literacy.

• A relevant tertiary qualification (Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, Commerce, or a related field) is highly preferred.

• Must hold a valid South African driver’s license and possess own reliable transport to facilitate continuous regional travel for on-site client evaluations and performance reviews.

Professional Experience & Skills

• A minimum of 2 to 5 years of solid experience working as a Key Account Manager, Client Relations Specialist, or a closely related role within a B2B corporate environment.

• Strong accounting ability and financial understanding: The ideal candidate must be completely comfortable analyzing ledger balances, processing complex account reconciliations, and investigating historical billing data.

• Exceptional verbal and written communication skills paired with excellent organizational capabilities and interpersonal intelligence.

• Deep knowledge of modern facility services, hygiene product applications, or B2B contract lifecycles is a major advantage.

Why Choose a Corporate Career with Servest?

A Culture of Rapid Innovation

Servest prides itself on being an agile, future-focused enterprise. Working within the Hygiene Solutions branch exposes you to international standard customer relationship management (CRM) frameworks and enterprise resource planning software that will significantly upgrade your administrative capabilities.

Uncompromising Professional Advancement

Servest actively invests in identifying and nurturing top corporate talent. Performance inside the customer experience track provides excellent visibility to executive leadership, opening rapid career pathways into Regional Sales Management, Key Account Director roles, or Supply Chain Management.

Frequently Asked Questions

What sets this Customer Experience Specialist position apart from a standard customer care role?

Unlike standard customer care agents, this specialist manages high-value B2B accounts, handles complex billing adjustments, and executes complete financial reconciliations. It requires a strategic individual who can navigate balance sheets while maintaining premium client relationships.

Does this position require extensive travel around Gauteng?

Yes. Because you will be managing accounts across Johannesburg West, having your own reliable vehicle and a valid driver’s license is an absolute requirement. You will frequently travel to client commercial buildings to run onboarding evaluations and performance checks.

When is the absolute final deadline to apply for reference number SER260608-1?

The online application portal shuts down permanently on June 12, 2026. Automated systems will filter out and reject any applications received after this date.

How to Apply

To apply for this permanent corporate position with Servest Security and Facilities Management, please organize your professional application profile, including an updated, comprehensive CV detailing your B2B account management achievements, certified copies of your qualifications, your ID, and contactable management references.

👉 Apply Online via Corporate Recruitment Portal: Go to Servest Careers Application Link

Application Integrity Mandate: Ensure all listed experience items—especially around account reconciliation and corporate client retention—are clearly articulated on your CV. Incomplete portfolios or files missing mandatory verification papers will be eliminated from the selection loop immediately.

Apply before the final closing window on June 12, 2026.

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