Retail Sales, Customer Service and Merchandising Support Role

Adendorff Machinery Mart is recruiting a Retail Shop Assistant for its Klerksdorp branch, North West. This is a permanent entry-level retail sales opportunity for young, dynamic individuals who are passionate about customer service, retail sales, and learning about tools and machinery products.

The successful candidate will assist with merchandising, stock control, customer service, and general retail branch operations. Preference will be given to candidates with prior retail sales exposure, particularly within hardware, DIY tools, or machinery retail environments.

This role provides excellent career development opportunities within a growing retail machinery business that sources equipment globally and focuses on delivering high-quality products and customer service excellence.

Purpose of the Role

The Retail Shop Assistant supports daily store operations by assisting customers, maintaining merchandising standards, and supporting stock management processes.

The role focuses on customer engagement, product promotion, and maintaining a clean and organised retail store environment.

This position contributes to branch sales performance and customer satisfaction through professional service delivery.

Key Responsibilities

The Retail Shop Assistant will perform merchandising duties to ensure products are displayed correctly and attractively for customers.

Customer service is a primary responsibility. The candidate must assist customers with product enquiries, pricing information, and general store assistance.

Sales support is required to help drive store revenue and achieve sales targets through product promotion and customer interaction.

Stock control responsibilities include assisting with stock taking processes, monitoring stock levels, and reporting shortages or discrepancies.

The candidate must follow retail branch procedures and maintain operational standards set by store management.

Technical knowledge of DIY tools or hardware products will be considered an advantage when assisting customers with technical product enquiries.

The Retail Shop Assistant must maintain professional customer service standards to promote a positive company brand image.

Minimum Requirements

Senior Certificate (Matric / Grade 12) is required.

Previous retail sales experience is preferred but not mandatory.

Technical Skills and Competencies

Merchandising skills are required to maintain attractive product displays.

Customer service skills are essential for assisting customers professionally.

Basic sales skills are required to support branch sales performance.

Stock control knowledge is advantageous for assisting with inventory management.

Technical knowledge of DIY tools or hardware products will be considered an advantage.

Behavioural Competencies

The ideal candidate must be confident, reliable, and honest.

Strong teamwork capability is required to support store operations.

Customer orientation is essential for delivering excellent service.

Strong communication skills are required for customer interaction and sales assistance.

The candidate must be willing to learn and continuously develop product knowledge.

Work Environment and Operational Focus

This role operates within a retail tools and machinery store environment in Klerksdorp, North West.

Working hours are typically:
Monday – Friday: 08:00 – 17:00
Saturday: 08:00 – 13:00

The role requires standing for long periods, assisting customers on the shop floor, and supporting general store operations.

Adendorff Machinery Mart promotes long-term employee development through training initiatives aligned with its organisational vision of delivering global-quality equipment and building strong customer relationships.

Employment Details

Position: Retail Shop Assistant – Tools and Machinery
Company: Adendorff Machinery Mart
Industry: Retail / Tools and Machinery
Location: Klerksdorp, North West
Division: Loc 4 Klerksdorp
Employment Type: Permanent
Minimum Experience Level: Entry Level
Posted Date: 23 February 2026
Closing Date: 27 March 2026

Applicants who do not receive feedback within two weeks after applying should consider their application unsuccessful.

Apply for Retail Shop Assistant – Adendorff Klerksdorp

Candidates who are passionate about retail sales, customer service, and learning about tools and machinery are encouraged to apply.

👉 Apply for Retail Shop Assistant – Klerksdorp

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