Hiring Now | Service Advisor – Tools & Machinery | Centurion, Gauteng | Permanent Position Available

Adendorff Machinery Mart, one of South Africa’s most established and respected retailers of tools, machinery, and equipment, is excited to announce a new permanent opening for a technically skilled and customer-focused Service Advisor at their Centurion, Pretoria branch in Gauteng. Adendorff sources products from across the globe to offer the broadest possible range at the most competitive prices, and this role places you at the critical interface between the customer and the workshop — acting as the technical product specialist who ensures every repair journey is handled with expertise, transparency, and care. If you have a strong background in tools and machinery repairs, a natural ability to communicate complex technical information clearly, and a genuine commitment to delivering outstanding customer service, Adendorff Centurion wants to hear from you. Don’t miss this opportunity — vacancies are filling fast. Apply today.

Job Overview

Field	Detail
Job Title	Service Advisor – Tools & Machinery
Division	Loc 20 Centurion
Department / Industry	Retail – Technical Services
Job Type	Permanent
Salary	Negotiable (with Benefits available)
Location	Centurion, Gauteng
Working Hours	Monday – Friday: 08:00–17:00 | Saturday: 08:00–13:00
Minimum Experience	Proven experience as a Service Advisor or in a similar technical role
Closing Date	30 June 2026
Application Status	Open – Accepting Applications Now

About the Role

Adendorff Machinery Mart’s Centurion branch is a high-volume retail and service environment serving trade, industrial, and DIY customers across Gauteng. The Service Advisor – Tools & Machinery is a specialist liaison role that sits at the intersection of technical expertise and customer relationship management. You will act as the primary point of contact between customers who bring in tools and machinery for repair and the service technicians responsible for carrying out that work, ensuring that every step of the repair process is communicated clearly, managed efficiently, and completed to the customer’s satisfaction.

This is a technically demanding role that requires a strong understanding of repairs and maintenance across a wide range of power tools, welding machines, compressors, petrol and diesel engines, and generators. You do not need to be the one turning the spanner, but you do need to understand what the technicians are working on, what the repair options and alternatives are, and how to translate that information into clear, accurate guidance for the customer. Technical knowledge of tools and machinery is listed as a significant advantage, and candidates with a background in mechanical systems, workshop environments, or technical retail will be strongly preferred.

Beyond the technical dimension, this role demands exceptional communication skills, a meticulous attention to detail, and a proactive approach to customer relationship management. You will be responsible for managing the workflow and scheduling of the Repairs division, coordinating pick-up notifications, advising on warranties, and maintaining the kind of positive, professional relationships that generate repeat business for the branch.

Please note: Technical knowledge across power tools, welding machines, compressors, small machinery, petrol and diesel engines, and generators is a significant advantage for this role. Candidates with a background in mechanical systems or workshop environments will be strongly preferred.

Key Responsibilities

Customer Liaison & Technical Advisory

• Act as the technical product specialist liaison between customers and service technicians, bridging the gap between workshop expertise and customer understanding.
• Use in-depth knowledge of tools, machinery, parts, and service options to provide customers with accurate, helpful, and professional guidance at every stage of the repair process.
• Answer customer questions about service outcomes, repair timelines, and the scope of work involved in a manner that is clear, accurate, and confidence-inspiring.
• Provide customers with thorough information and advice on warranty protections, cost-saving options, and available alternatives to recommended repairs.
• Maintain a professional, empathetic, and solutions-focused approach to all customer interactions, including those involving complaints or dissatisfaction.

Repairs Division Workflow & Scheduling

• Manage and oversee the Repairs division workflow and schedule, ensuring that jobs are allocated, prioritised, and progressed in an orderly and efficient manner.
• Schedule and book service appointments accurately, managing customer expectations regarding turnaround times from the outset.
• Call customers proactively to advise them of pick-up times and any changes to the expected completion schedule.
• Coordinate with service technicians to track job progress, escalating delays or complications to management and communicating updates to customers promptly.
• Ensure the Repairs division operates smoothly and without bottlenecks, maintaining throughput and minimising customer waiting times.

Technical Consultation & Parts Knowledge

• Consult with Repairs Technicians regarding the nature of faults, necessary repairs, and viable alternatives to recommend to customers.
• Apply knowledge of mechanical systems, power tools, welding equipment, compressors, engines, and generators to support informed decision-making in the service process.
• Maintain current awareness of available parts, service options, and product warranties across Adendorff’s tools and machinery range.
• Identify opportunities to educate customers on preventative maintenance, correct product usage, and care practices that extend the lifespan of their equipment.

Customer Relationship Management

• Maintain positive, long-term customer relationships at every touchpoint to encourage repeat business and reinforce Adendorff’s reputation for professional service.
• Ensure that every customer-facing interaction — whether in person, by telephone, or in writing — reflects the company’s standards of excellence and professionalism.
• Follow up on completed repairs to confirm customer satisfaction and address any post-service concerns promptly.
• Handle customer complaints or escalations related to the Repairs division with composure, empathy, and a clear resolution focus.

Administration, Compliance & Self-Development

• Maintain accurate records of all service bookings, repair orders, technician communications, and customer interactions.
• Complete all required documentation and administrative duties relating to the Repairs division accurately and within required timeframes.
• Adhere to all branch procedures, Health & Safety policies, and company compliance requirements without exception.
• Actively pursue product knowledge and self-development, participating in Adendorff’s Organisational Development and Training programmes to stay current with evolving tools and machinery technology.
• Perform any other work-related tasks as reasonably delegated by a superior.

Minimum Requirements

Educational Qualifications

• Senior Certificate (Matric / Grade 12) or equivalent — minimum educational baseline
• Additional technical qualifications or trade-related certifications will be advantageous

Experience

• Proven work experience as a Service Advisor or in a comparable technical liaison or workshop coordination role
• Strong, demonstrable understanding of the repairs and maintenance of tools and machinery
• Prior experience in an automotive, engineering, power tools, or mechanical workshop environment is highly preferred

Technical Skills

• Working knowledge of mechanical systems and the ability to understand and communicate technical repair information
• Familiarity with power tools, welding machines, compressors, petrol and diesel engines, and generators — or the ability to acquire this knowledge rapidly
• Competency in scheduling and workflow management within a repairs or service environment
• Basic computer literacy for booking systems, job tracking, and administrative functions

Knowledge Requirements

• Sound understanding of tools and machinery repairs and maintenance processes
• Awareness of warranty provisions, parts availability, and service cost structures relevant to the tools and machinery sector
• Knowledge of workshop operations and technician coordination practices

Skills & Competencies

• Exceptional verbal and written communication skills in English — essential for customer and technician liaison at all levels
• Strong attention to detail and accuracy in all administrative and scheduling functions
• Ability to manage competing priorities and workflow pressures in a busy Repairs division
• A highly motivated, proactive approach to both customer service and operational management

Personal Attributes

• Technically savvy with a genuine interest in tools, machinery, and mechanical systems
• Detail-oriented with a methodical and organised approach to scheduling and documentation
• Confident and professional in communicating with customers at all levels — from trade professionals to first-time users
• Reliable, honest, and calm under pressure, with the composure to manage escalations and scheduling conflicts without compromising service quality

Advantageous / Preferred

• Technical knowledge across power tools, welding machines, compressors, small machinery, petrol engines, diesel engines, and generators
• Prior experience as a Service Advisor in an automotive, engineering, or industrial tools environment
• Exposure to workshop management or repairs division coordination

Please note: Adendorff Machinery Mart encourages all designated groups to apply. Appointments will be made in line with the company’s Employment Equity objectives and commitment to transformation.

Core Values

Technical Excellence

The Service Advisor at Adendorff Centurion is the technical voice of the branch in the eyes of the customer. Your ability to understand what the technicians are working on, communicate repair options clearly, and guide customers to the right decision — quickly and accurately — is what defines your value in this role. Adendorff expects its Service Advisors to take their product knowledge seriously, invest continuously in their technical understanding, and never stop learning about the tools and machinery range they represent.

Customer Centricity

Every customer who walks into the Repairs division is dealing with a piece of equipment they depend on — whether it is a generator keeping a business running, a welder at the heart of a trade operation, or a compressor critical to a building site. The urgency is real, and your empathy must match it. Adendorff’s culture of consistent, professional, and long-term customer relationships begins with a Service Advisor who listens carefully, communicates honestly, and treats every repair journey as a priority worth managing with care.

Integrity & Transparency

Customers trust Adendorff’s Service Advisors to give them honest assessments, accurate timelines, and fair advice about their repair options. Overpromising on turnaround times, underestimating repair costs, or obscuring the true scope of work damages that trust irreparably. Adendorff expects its Service Advisors to operate with complete transparency — delivering difficult news professionally when necessary, and always putting the customer’s long-term satisfaction above the short-term convenience of an easy answer.

Operational Ownership

The Repairs division workflow is yours to manage. Job scheduling, technician coordination, pick-up notifications, and repair order accuracy are all within your sphere of responsibility, and Adendorff expects you to own that sphere fully. A Service Advisor who is proactive about bottlenecks, disciplined in documentation, and relentless in follow-through is one who keeps the division running smoothly and the customer experience consistently positive — regardless of the volume or complexity of the day’s workload.

Continuous Learning & Growth

The tools and machinery landscape evolves constantly — new product lines, evolving repair techniques, updated warranty structures, and changing customer expectations. Adendorff invests meaningfully in the development of its staff through Organisational Development and Training, and Service Advisors who embrace that investment by actively building their technical and commercial knowledge are the ones who grow fastest within the business. A genuine curiosity about how machinery works, and a commitment to staying ahead of the curve, is what transforms a good Service Advisor into an exceptional one.

Career Growth Opportunities

Adendorff Machinery Mart promotes from within and provides technically skilled Service Advisors with a clear pathway to advance into operational and management roles across the business. With demonstrated expertise, strong customer relationships, and a track record of managing the Repairs division effectively, you can progress through the following stages:

• Service Advisor → Senior Service Advisor / Repairs Coordinator
• Senior Service Advisor / Repairs Coordinator → Workshop / Service Manager
• Workshop / Service Manager → Assistant Branch Manager
• Assistant Branch Manager → Branch Manager

Your career path is in your hands.

Frequently Asked Questions

What salary is offered for the Service Advisor position at Adendorff Centurion? The salary for this position is negotiable and includes benefits. The final remuneration package will be discussed and agreed upon during the interview process, and will take into account your level of technical knowledge, prior service advisory experience, and demonstrated competency in managing a repairs workflow. Candidates with a strong background in mechanical systems, power tools, or automotive service advisory roles will typically be in a stronger position to negotiate. You are encouraged to discuss your expectations openly during the selection process.

Do I need to be a qualified technician or mechanic to apply for this role? No — this is a Service Advisor role, not a technical repair role. You will not be expected to carry out repairs yourself. However, you do need a strong working understanding of mechanical systems and the ability to consult meaningfully with service technicians about the nature of faults, repair options, and alternatives. Technical knowledge across power tools, welding machines, compressors, engines, and generators is listed as a significant advantage, and candidates without any mechanical background will find the role challenging to perform effectively.

What does the Repairs division workflow management aspect of the role involve? As Service Advisor, you will be responsible for managing and overseeing the full workflow and scheduling of the Repairs division. This includes booking and scheduling service appointments, allocating and prioritising jobs, coordinating with technicians on job progress, notifying customers of pick-up times, and ensuring that the division operates without bottlenecks or delays. This is a coordination-heavy role that requires strong organisational skills, a methodical approach to scheduling, and the ability to manage multiple active jobs simultaneously without losing accuracy or responsiveness.

What working hours are required, and is Saturday attendance compulsory? Standard working hours for this permanent position are Monday to Friday from 08:00 to 17:00, and Saturday mornings from 08:00 to 13:00. Saturday attendance is a firm and compulsory requirement of the role. Candidates must be available and willing to commit to this schedule as a condition of employment. Any additional flexibility required during peak service periods will be communicated by branch management in advance.

When does this vacancy close, and what happens after I apply? The closing date for applications is 30 June 2026. Following submission, shortlisted candidates will be contacted for an interview. Should you not receive any communication within two weeks of submitting your application, please consider your application unsuccessful. Adendorff receives a high volume of applications for specialist roles, and only candidates who meet the minimum requirements and are selected for interview will be contacted. Applying early is strongly recommended, as the position may be filled ahead of the closing date.

Does Adendorff Machinery Mart support Employment Equity, and who is encouraged to apply? Yes. Adendorff Machinery Mart actively encourages all designated groups to apply for this position, in line with its commitment to Employment Equity and the transformation of its workforce at all levels. Appointments will be made with due consideration of the company’s equity objectives, and preference may be given to candidates whose appointment contributes to achieving these targets. All qualifying candidates who meet the minimum requirements are encouraged to submit their applications.

How To Apply

To apply for the permanent Service Advisor – Tools & Machinery position at Adendorff Machinery Mart Centurion, submit your CV through the Adendorff Machinery Mart website by clicking on the “Careers” link and completing the online application form. Ensure your application clearly references the position title and the Centurion / Loc 20 branch location.

Closing date: 30 June 2026. Applications received after this date will not be considered.

Should you not receive feedback within two weeks of your application, please consider your application unsuccessful. Correspondence will be limited to shortlisted candidates only.

Adendorff Machinery Mart encourages all designated groups to apply. Appointments are made in line with the company’s Employment Equity objectives.

Apply early — this vacancy closes on 30 June 2026.

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