Hiring Now | Online Administrator – Click & Collect | Ballito Junction, KwaZulu-Natal | Permanent Position Available

Dis-Chem Pharmacies, one of South Africa’s most trusted and widely recognised pharmacy and retail brands, has an exciting permanent opportunity available for an Online Administrator at their Ballito Junction store in Dolphin Coast, KwaZulu-Natal. This is a dynamic, customer-focused role at the heart of Dis-Chem’s growing online retail operation, responsible for ensuring the smooth and accurate in-store execution of the Click & Collect system — from order receipt and picking through to packing, release, and customer query resolution. If you are organised, detail-oriented, deadline-driven, and passionate about delivering a seamless digital-to-physical customer experience, Dis-Chem Ballito Junction wants to hear from you. Don’t miss this opportunity — vacancies are filling fast. Apply today.

Job Overview

Field	Detail
Job Title	Online Administrator
Division	Retail
Department / Industry	FMCG – e-Commerce & Click & Collect Operations
Job Type	Permanent
Salary	Market Related
Benefits	Medical Aid, Provident Fund, Staff Account
Location	Ballito Junction, Dolphin Coast, KwaZulu-Natal
Minimum Experience	Associate (minimum 1 year in a relevant retail environment)
Closing Date	12 August 2026
Application Status	Open – Accepting Applications Now

Please note: This position requires a clear credit and criminal record, South African citizenship, and reliable transport. Candidates who cannot confirm all three of these conditions are advised not to apply.

About the Role

Dis-Chem Pharmacies’ Ballito Junction store is a busy, customer-facing retail and pharmacy environment serving the Dolphin Coast community across KwaZulu-Natal. As Online Administrator, you will be the in-store custodian of the Dis-Chem Click & Collect operation — responsible for ensuring that every online order placed by a customer is received, picked, packed, and ready for collection before the customer arrives in store. This role bridges the online and physical retail experience, and the quality of your execution directly determines the quality of the customer’s end-to-end shopping journey.

The ideal candidate is someone who is highly organised, meticulous in their attention to detail, and genuinely driven by customer satisfaction. You will manage order queues, maintain accurate records, respond to system and email queries, identify opportunities to reduce customer wait times, and communicate regularly with management on the status of online operations. A proactive approach to problem-solving and a commitment to resolving customer queries quickly and professionally are essential qualities for this role.

While prior knowledge of e-commerce and Click & Collect operations is advantageous, the minimum requirement is one year of relevant retail experience combined with solid computer literacy, including proficiency in MS Office and internet browser administration. Bilingual candidates will have an added advantage in serving the diverse customer base of the Dolphin Coast area.

Key Responsibilities

Click & Collect Order Management

• Manage customer online orders from receipt through to collection, ensuring every order is picked, packed, and ready before the customer visits the store.
• Keep accurate and complete records of all Click & Collect orders received, picked, packed, and released to customers, maintaining full order traceability at all times.
• Identify opportunities to reduce customer wait times during the picking and collection process, proactively improving the efficiency of in-store Click & Collect operations.
• Implement all new operational processes as introduced or required by management, adapting quickly to system or procedural updates.

Customer Service & Query Resolution

• Promote the ultimate superior customer relations experience for all Click & Collect users, ensuring every interaction — in person, by phone, or via digital channels — reflects Dis-Chem’s commitment to service excellence.
• Resolve customer queries in the fastest and most appropriate way possible, applying sound judgement and a solutions-first approach.
• Inform management of any unresolved customer matters without delay, ensuring escalation happens before issues impact the customer experience.
• Maintain patient, professional, and empathetic communication with customers at all times, including during high-volume or high-pressure periods.

Picking, Packing & Order Accuracy

• Correctly pick and pack parcels in strict accordance with the order details, ensuring no customer discrepancies arise from incorrect or incomplete orders.
• Ensure that all picked and packed orders are verified for accuracy before being released to the customer at the collection point.
• Apply attention to detail at every stage of the pick-and-pack process, treating each order with the same level of care regardless of size or complexity.

Systems, Communication & Operational Reporting

• Stay up to date with all email and system queries, responding and acting on each one appropriately and within required timeframes.
• Report any system issues as soon as they appear, escalating technical problems to the relevant team to minimise disruption to online operations and customer experience.
• Maintain regular communication with management, providing up-to-date feedback on online operational performance, order volumes, system issues, and customer trends.
• Understand and apply best practices related to Click & Collect in-store operations, remaining current on Dis-Chem’s operational standards and any platform updates.

Minimum Requirements

Educational Qualifications

• Grade 12 / Matric — essential minimum requirement

Experience

• Minimum 1 year’s experience in a relevant retail environment — essential
• Prior knowledge or understanding of Click & Collect or e-commerce operations in a South African retail context is advantageous

Technical Skills

• Computer literate — proficiency in MS Office and internet browser administration is essential
• Ability to navigate and operate online order management systems and email platforms effectively
• An understanding of basic online shopping and e-commerce principles in the South African retail context is advantageous

Skills & Competencies

• Strong understanding of best practices related to Click & Collect in-store operations
• Exceptional communication and active listening skills, both written and verbal
• Strong attention to detail and commitment to order accuracy at every stage of the process
• Solid problem-solving skills, with the ability to resolve customer and system issues independently and promptly
• Strong time management and accountability in managing order queues, response times, and collection readiness
• Deadline-driven with the ability to manage multiple active orders simultaneously without errors

Personal Attributes

• Patient, honest, and trustworthy — essential qualities for a role that handles customer orders and sensitive transaction data
• Customer service driven, with a genuine focus on delivering quality at every touchpoint
• Proactive and self-motivated, able to identify and act on operational improvements without waiting for direction
• Comfortable working in a fast-paced, deadline-driven retail environment while maintaining accuracy and professionalism

Legal Requirements

• South African citizen — essential
• Clear credit and criminal records — essential and non-negotiable
• Willing and able to work retail hours, including weekends and public holidays as required by the operational needs of the Ballito Junction store
• Reliable transport to and from the store — essential

Advantageous / Preferred

• Prior knowledge and understanding of online shopping and e-commerce operations in South Africa
• Bilingual capability in any two South African official languages, supporting engagement with the diverse Dolphin Coast customer base

Please note: Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process, aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Core Values

Customer Centricity

The Online Administrator at Dis-Chem Ballito Junction is the human connection between a customer’s digital purchase and their physical in-store collection experience. Every order that is picked accurately, packed with care, and ready on time is a promise kept — and every missed order, discrepancy, or delay is a promise broken. Dis-Chem’s reputation for customer service excellence extends directly into the Click & Collect environment, and the Online Administrator is the individual who upholds that standard, one order at a time, with patience, precision, and genuine care.

Accuracy & Accountability

In a Click & Collect operation, accuracy is everything. A mispicked item, an incomplete order, or a missed collection notification creates a cascading customer experience failure that is difficult to recover from. The Online Administrator must approach every order with the same disciplined attention to detail — picking correctly, packing completely, recording accurately, and releasing only when verified. Accountability means owning every order from receipt to collection, and never allowing an error to reach the customer without having done everything in your power to prevent it.

Proactive Communication

The quality of the Online Administrator’s communication — with customers, with management, and with the broader store team — directly determines how quickly problems are resolved and how smoothly the Click & Collect operation runs. Dis-Chem expects its Online Administrators to report system issues the moment they arise, escalate unresolved customer matters without being asked, and maintain a continuous flow of operational feedback to management. Proactive communication is not just a competency — it is the mechanism through which the in-store online operation stays ahead of its challenges rather than catching up to them.

Operational Excellence

A Click & Collect system is only as good as the in-store execution behind it, and the Online Administrator is responsible for the quality of that execution at Ballito Junction. Operational excellence in this context means managing order queues efficiently, identifying and implementing wait-time reductions, keeping records complete and audit-ready, and staying fully current on system updates and best practices. It also means being the person in the store who understands the online operation most thoroughly — and using that understanding to continuously raise the standard of what the Ballito Junction Click & Collect service delivers.

Integrity & Trust

Handling customer orders, sensitive transaction records, and the fulfilment of paid purchases requires an unwavering standard of personal integrity. Dis-Chem’s requirement for a clear credit and criminal record reflects this expectation, and the Online Administrator is trusted to manage the Click & Collect process with complete honesty, transparency, and care. Customers who purchase online do so trusting that their order will be handled correctly and confidentially — and the Online Administrator is the custodian of that trust at store level.

Career Growth Opportunities

Dis-Chem Pharmacies is a large, rapidly growing retail and pharmacy group with a national footprint and an expanding digital retail operation. Online Administrators who demonstrate operational excellence, strong customer service capability, and a proactive approach to process improvement can progress through the following stages:

• Online Administrator → Senior Online Administrator / Click & Collect Supervisor
• Senior Online Administrator / Click & Collect Supervisor → e-Commerce Operations Coordinator
• e-Commerce Operations Coordinator → Online Retail Manager
• Online Retail Manager → Head of Digital & e-Commerce Operations

Your career path is in your hands.

Frequently Asked Questions

What salary and benefits does Dis-Chem offer for this Online Administrator position? The salary for this position is market related and will be confirmed during the interview and offer process. In addition to a competitive base salary, the successful candidate will receive access to Dis-Chem’s medical aid scheme, a provident fund, and a staff account — making this a well-rounded employment package for a permanent retail position. The full details of each benefit will be outlined during the selection process.

What does the Click & Collect role involve on a daily basis? A typical day involves monitoring the online order queue, picking and packing customer orders in accordance with the order details, verifying completeness before releasing to the collection point, managing email and system queries, updating order records, communicating with management on operational status, and assisting customers who arrive to collect their purchases. During peak periods — such as weekends, promotional sales, and public holidays — the order volume increases significantly, requiring efficient prioritisation and a calm, deadline-driven approach to managing multiple concurrent orders without errors.

Is prior e-commerce or Click & Collect experience essential to apply? No — prior knowledge of Click & Collect operations and e-commerce in South Africa is listed as advantageous rather than essential. The minimum requirement is one year of relevant retail experience combined with solid computer literacy. That said, candidates who already understand how online order management systems work, or who have previously operated a Click & Collect function in any retail environment, will be considerably more competitive and will require a shorter onboarding period. If you have this experience, it should be highlighted prominently in your CV.

What are the working hours, and will I need to work weekends? This role requires the successful candidate to be willing and able to work retail hours, which at Dis-Chem Ballito Junction typically includes weekends and public holidays in line with the store’s trading schedule. The specific shift schedule will be confirmed during the onboarding process. Candidates who are unable to commit to retail trading hours — including Saturday and Sunday shifts — should consider whether this role aligns with their availability before applying.

Why are a clear credit and criminal record required for this role? A clear credit and criminal record is an essential and non-negotiable condition of employment for this position. The Online Administrator handles customer order data, manages the fulfilment of paid purchases, and is responsible for the accurate and trustworthy processing of transactions that customers have completed online. Dis-Chem applies these background checks consistently across its retail workforce to maintain the highest standards of customer trust and operational integrity. Candidates who cannot confirm a clear record in both areas are advised not to apply.

Does Dis-Chem have Employment Equity targets for this position? Yes. Dis-Chem Pharmacies is an equal opportunity employer and actively implements its approved Employment Equity Plan and Transformation Strategy as part of all recruitment processes. Preference will be given to candidates whose appointment contributes to Dis-Chem’s employment equity targets, provided all minimum requirements are met. Dis-Chem also actively supports and encourages the recruitment of People with Disabilities, and candidates are welcome to disclose their disability status as part of their application if they wish to be considered under this category.

How to Apply

To apply for the permanent Online Administrator position at Dis-Chem Pharmacies Ballito Junction, submit your application through the Dis-Chem careers portal or the job board on which this vacancy is advertised. Ensure your application is accompanied by a current CV and clearly references the Online Administrator role and the Ballito Junction store location.

Closing date: 12 August 2026. Applications received after this date will not be considered.

Clear credit and criminal records are non-negotiable requirements. Candidates who cannot confirm both conditions are advised not to apply.

Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Employment Equity Plan targets will be considered as part of the recruitment process. Dis-Chem actively supports the recruitment of People with Disabilities.

Apply early — this vacancy closes on 12 August 2026.

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