Hiring Now | Online Administrator | Dis-Chem Pharmacies Limited | Canal Walk, Century City, Cape Town | Permanent Position Available
Dis-Chem Pharmacies Limited, a premier national retail pharmacy group, is seeking a detail-oriented, customer-focused Online Administrator to join its branch team at Canal Walk in Century City, Cape Town.
This permanent position requires a Grade 12 (Matric) qualification, strong computer literacy, and at least 1 year of experience in a relevant retail environment. The successful candidate will drive the in-store execution of Dis-Chem’s Click & Collect online shopping system—managing incoming e-commerce orders, picking and packing items with high accuracy, maintaining order tracking logs, and delivering exceptional customer service to online shoppers.
Don’t miss your opportunity to join the fast-growing e-commerce retail sector — submit your application online before the closing date on 02 October 2026.
Online Administrator Job Overview
| Detail | Information |
| Job Title | Online Administrator (Click & Collect) |
| Company | Dis-Chem Pharmacies Limited |
| Division / Industry | Retail Division / E-Commerce & Pharmacy Retail |
| Experience Level | Entry Level |
| Job Type | Permanent |
| Location | Canal Walk, Century City, Cape Town, Western Cape |
| Posting Date | 18 September 2026 |
| Closing Date | 02 October 2026 |
| Application Status | Open – Accepting Applications Now |
About the Role
As an Online Administrator at Dis-Chem Canal Walk, you will oversee the fulfillment workflow of the in-store Click & Collect service, connecting online e-commerce transactions with physical store inventory.
You will monitor the online system for incoming purchases, accurately pick and pack items from store shelves, log order status changes, and ensure packages are staged and ready before customers arrive for collection. Additionally, you will address e-commerce customer queries, minimize wait times, report technical software glitches to management, and ensure a seamless omnichannel shopping experience.
Employment Equity & Diversity Statement: Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. Dis-Chem actively supports the recruitment of People with Disabilities.
Key Responsibilities of an Online Administrator
Click & Collect Fulfillment & Order Management
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Monitor online systems and e-mail portals continuously to process incoming e-commerce orders.
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Accurately pick items from store shelves and pack parcels securely to prevent stock discrepancies or damage.
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Stage completed packages in designated collection areas, ensuring orders are ready ahead of customer arrival.
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Maintain complete and accurate administrative records of orders received, picked, packed, and handed over to customers.
Customer Service & Query Resolution
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Deliver superior customer service to all Click & Collect shoppers during parcel handovers.
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Resolve customer queries, stock availability issues, and collection delays efficiently and professionally.
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Identify operational bottlenecks to actively reduce customer waiting times during order pickups.
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Escalate complex or unresolved e-commerce customer issues to store management promptly.
System Reporting & Operational Compliance
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Report any e-commerce platform bugs, system errors, or inventory discrepancies immediately to technical leads and management.
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Maintain ongoing communication with store management regarding daily online fulfillment volumes and operational performance.
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Implement new operational workflows and Click & Collect guidelines as introduced by corporate management.
Minimum Requirements – Online Administrator
Educational Background & Experience
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Grade 12 / Matric Qualification (Essential).
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Minimum of 1 year of experience in a relevant retail or e-commerce fulfillment environment (Essential).
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Strong computer literacy with proficiency in MS Office, internet browsers, and web administration systems (Essential).
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Understanding of basic e-commerce and online shopping trends in South Africa (Advantageous).
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Bilingual capabilities in South African languages (Advantageous).
Special Conditions & Vetting Checks
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Fully Vaccinated against COVID-19 with a valid vaccination certificate (Essential).
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Willing and able to work full retail trading hours, including weekends and public holidays (Essential).
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South African citizenship (Essential).
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Reliable transport to and from Canal Walk, Century City.
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Clear criminal and credit records (Verification required).
Key Skills & Behavioral Competencies
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Strong knowledge of Click & Collect retail best practices and order fulfillment.
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Exceptional written/verbal communication, active listening, and problem-solving skills.
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High degree of accuracy, time management, accountability, and attention to detail.
Remuneration & Employee Benefits
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Market-Related Salary: Competitive compensation structure aligned with retail industry standards.
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Medical Aid Cover: Access to comprehensive company medical aid options.
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Retirement Planning: Corporate provident fund contributions.
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Employee Store Perks: Dedicated Dis-Chem staff account and employee store discounts.
Frequently Asked Questions – Dis-Chem Online Administrator Jobs
Where is this position based?
This permanent position is based on-site at the Dis-Chem store inside Canal Walk Shopping Centre, Century City, Cape Town.
What special condition is mandatory for this vacancy?
Applicants must be South African citizens, have clear credit and criminal records, and be fully vaccinated with a valid vaccination certificate.
When is the application closing date?
Applications close strictly on 02 October 2026.
How to Apply for This Dis-Chem Job
Ready to lead Click & Collect e-commerce fulfillment for Dis-Chem at Canal Walk? Submit your application online through the career portal before the closing deadline.
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Closing Date: 02 October 2026. Late applications will not be processed.
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Ensure your CV clearly outlines your Matric qualification, retail/e-commerce experience, vaccination status, and contact details.
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If you have not been contacted within two weeks after the closing date (by 16 October 2026), please consider your application unsuccessful.
Apply early to ensure your profile is considered before 02 October 2026!
Explore More E-Commerce & Retail Jobs in Cape Town
Looking for additional career opportunities in online order fulfillment, e-commerce administration, retail stock picking, and store operations across Cape Town and the Western Cape? Browse our latest listings:
Post last updated: 2026 | Keywords: Online Administrator jobs Canal Walk 2026, Dis-Chem Pharmacies vacancies Century City, e-commerce retail jobs Cape Town, Click and Collect administrator Dis-Chem 2026, order picker administrator jobs Western Cape, permanent retail jobs Cape Town
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