Inbound Lead Manager Jobs 2026 – Apply Now | Remote Vacancies

Hiring Now | Inbound Lead Manager (Intake) | Remote Position | Full-Time US Eastern Hours

An industry-leading provider of senior home transition and relocation services across the United States is seeking a compassionate, sales-driven, and highly organized Inbound Lead Manager (Intake) to join their global remote team. Operating under Job ID 20405 (62853590036), this full-time independent contractor position is 100% remote for candidates based in South Africa. Working Monday through Friday during US Eastern Time hours (9:00 AM – 5:00 PM ET), the successful candidate will act as the vital first point of contact for families, qualifying inbound inquiries, guiding clients through virtual assessments, maintaining CRM integrity in Zoho, and facilitating smooth handoffs to Relationship Managers. If you bring 3+ years of inside sales or customer success experience, exceptional English fluency, and strong empathy, apply today to secure this remote role.

Job Overview

Field	Detail
Job Title	Inbound Lead Manager (Intake)
Job Opening ID	ID 20405 / 62853590036
Industry	Senior Care Services / Relocation & Moving / Eldercare Consulting
Job Type	Full-Time Independent Contractor
Location Type	100% Remote (Work from Home – South Africa)
Working Hours	Monday – Friday, 9:00 AM – 5:00 PM US Eastern Time (ET)
Target Client Region	United States Markets
Minimum Experience	3+ Years Inside Sales / Intake / Customer Success
Date Posted	22 July 2026
Application Status	Open – Accepting Applications Now

About the Role

The hiring client is a premier US-based organization dedicated to supporting older adults and their families during critical life transitions. Their specialized services include home downsizing, estate clearance, relocation management, and senior living move coordination, delivered with care and professionalism.

As the Inbound Lead Manager (Intake), you will serve as the empathetic voice and structured gateway of the business. You will engage family members, adult children, and referral partners contacting the agency via phone, web forms, and partner referrals. By combining consultative sales techniques with deep active listening, you will evaluate client needs, guide families through photo and video virtual assessments, update Zoho CRM records, and nurture prospects along the pipeline to conversion.

Key Responsibilities

Inbound Intake & Lead Qualification

Respond rapidly to incoming telephone, web-form, and referral inquiries from older adults and their families across the US.
Conduct structured lead qualification calls to evaluate project scope, timelines, family requirements, and budget expectations.
Guide clients patiently through the virtual assessment procedure, collecting necessary photos and videos of home environments.

Pipeline Management & Follow-Up

Execute consistent, personalized multi-channel follow-ups using phone calls, email, and SMS messaging to keep prospects engaged.
Schedule qualified intake appointments and coordinate seamless warm transfers to regional Relationship Managers.
Maintain complete data accuracy in Zoho CRM, logging all client interactions, call notes, status changes, and follow-up tasks.
Monitor lead progression daily across the sales funnel to ensure zero prospective inquiries drop out of the intake pipeline.

Minimum Requirements

Experience & Education

3+ years of hands-on experience in inside sales, client intake, lead management, or customer success roles.
Demonstrated track record of achieving conversion targets, lead-to-appointment ratios, or sales SLAs.
High school diploma / Matric equivalent required; relevant tertiary qualifications in communications or business are advantageous.

Communication & Operational Competencies

Flawless English Communication: Exceptional verbal and written English skills suitable for communicating professionally with US clients.
US Shift Availability: Ability to maintain reliable daily availability working 9:00 AM to 5:00 PM US Eastern Time (typically 3:00 PM – 11:00 PM SAST).
Empathy & Active Listening: Outstanding interpersonal warmth, emotional intelligence, and patience when communicating with seniors and family caregivers.

Technical Proficiency

Practical experience using CRM platforms (Zoho CRM preferred) for lead tracking and task management.
High proficiency in Microsoft 365 suite (Outlook, Teams, Word, Excel).
Dedicated home office setup with high-speed internet, noise-canceling headset, and uninterrupted power supply (UPS / backup power).

Desirable Attributes (Nice to Have)

Direct industry background in senior living, eldercare, healthcare, home moving, relocation, or service-based consulting.
Prior hands-on experience navigating Zoho CRM tools.
Background in consultative, long-cycle sales pipelines.

Core Values

Empathetic Client Guidance

Navigating senior relocation can be emotional for families; combining warmth with structured support builds immediate trust and reassurance.

Proactive Persistence & Accountability

Rigorous follow-up routines and precise CRM documentation ensure every family receives timely assistance during critical life changes.

Remote Independence

Self-motivated execution and strong time management empower candidates to hit intake targets consistently in a home-office environment.

Expected Workspace Career Progression

Serving as an Inbound Lead Manager within global senior transition platforms opens clear growth into senior sales and relationship management roles:

Inbound Lead Manager (Intake) → Senior Relationship Manager → Remote Sales Team Lead → Global Operations / Client Success Manager

Frequently Asked Questions

What are the working hours for this remote position?

The role operates full-time from Monday to Friday, 9:00 AM to 5:00 PM US Eastern Time (ET), which aligns with late afternoon and evening hours in South Africa (typically 3:00 PM to 11:00 PM SAST).

What CRM experience is preferred?

Experience with Zoho CRM is highly preferred, alongside general proficiency in Microsoft 365 productivity tools.

What is the employment contract type?

This position is offered as a Full-Time Independent Contractor role, allowing remote professionals in South Africa to work directly with US client operations.

How to Apply

To apply for the Inbound Lead Manager (Intake) position (ID 20405 / 62853590036), submit your application online through the recruitment portal. Ensure your CV emphasizes your inside sales, CRM management, intake qualification, and remote work experience.