Hiring Now | Branch Manager | Permanent Position | Fidelity Services Group (Johannesburg South)

Fidelity Services Group, Southern Africa’s premier integrated security solutions provider, is recruiting a strategic, high-performing Branch Manager to lead its Fidelity ADT operations in Johannesburg South, Gauteng. Posted on 24 July 2026 with an urgent closing date of 31 July 2026, this mid-senior permanent executive vacancy presents an outstanding leadership opportunity to oversee sales, operations, technical services, marketing, and branch administration. The successful candidate will take full operational accountability for branch growth, profit and loss (P&L) management, attrition reduction, and crime prevention across Johannesburg South. If you hold a Grade B Security Certificate (or ability to obtain upon appointment), possess at least 3 years of mid-management experience, and demonstrate strong business acumen, apply today to secure your career with Fidelity ADT.

Job Overview

About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security services provider. Operating through its industry-leading Fidelity ADT division, the group delivers residential, commercial, and community security solutions—including 24-hour armed monitoring, rapid response, technical installations, electronic surveillance, and specialized guarding services.

The primary purpose of the Branch Manager – JHB South is to direct, manage, and coordinate all branch operations, sales channels, technical teams, and administrative functions. By optimizing budget allocation, managing P&L statements, driving community safety initiatives, and maintaining operational standards, the Branch Manager ensures sustained business growth and profitability while actively reducing crime in the region.

Key Responsibilities

Executive Leadership & Strategic Management

• Provide visionary, decisive leadership across all operational, technical, sales, and administrative departments within the Johannesburg South branch.

• Communicate corporate strategy with enthusiasm, setting clear performance benchmarks and operational standards for all branch personnel.

• Make timely, well-considered commercial decisions to foster long-term branch development, market penetration, and service excellence.

Financial Governance, Planning & P&L Control

• Formulate and submit annual operating plans, sales forecasts, and operational budgets aligned with regional corporate strategy.

• Manage branch Profit and Loss (P&L) accounts to maximize overall profitability, control operational costs, and drive revenue growth.

• Oversee effective credit collections, manage financial risk, and minimize bad debt exposure across sales channels.

Operational Excellence, Technical & Fleet Management

• Direct operational Area Managers to ensure continuous service delivery, rapid emergency response times, and high quality-assurance metrics.

• Conduct personal client visits for contact crimes, maintaining direct executive support and engagement (non-delegable duty).

• Oversee branch fleet logistics to ensure zero operational downtime due to vehicle maintenance or service disruption.

• Champion a customer-centric quality improvement culture, monitoring key performance indicators (KPIs) and service level agreements (SLAs).

Business Development, Commercial Growth & Attrition Control

• Collaborate with sales teams to identify and secure bulk business opportunities, including residential estate guarding and community monitoring schemes.

• Formulate comprehensive business proposals for residential guarding sites and evaluate scheme profitability.

• Analyze client attrition data, execute targeted reconnection drives, and implement proactive retention plans to protect contract revenue.

Marketing, Community Engagement & Public Relations

• Drive localized marketing activations, community outreach programs, and public relations collaborations across Johannesburg South.

• Oversee social media presence, forge relationships with local influencers, and foster a culture of active content creation to elevate brand reputation.

• Address client feedback highlighted in Customer Perception Surveys to continually enhance customer satisfaction.

People Management & Compliance

• Lead human resource functions within the branch, including talent acquisition, staff onboarding, performance appraisals, and coaching.

• Identify training needs across operational and technical staff to encourage career progression and skills upliftment.

• Enforce health, safety, and environmental (HSE) policies in compliance with South African labor law, corporate guidelines, and industry standards.

Minimum Requirements & Qualifications

Educational Baseline & Certifications

• Education: Matric / Grade 12 Certificate; a post-matric qualification in General Management, Sales, Marketing, or Business Administration is highly advantageous.

• Security Registration: Grade B Security Certificate (existing or obtainable upon appointment).

Work Experience & Technical Competencies

• Management Track Record: Minimum of 3 years’ experience at a mid-management level, ideally within the security, logistics, or risk management industries.

• Financial Acumen: Strong working knowledge of financial metrics, including operational budgeting, financial forecasting, and Profit and Loss (P&L) management.

• Software Competency: Computer literate with proficiency in MS Office suite (advanced Excel, PowerPoint, Word).

Core Competencies & Personal Attributes

• Command & Leadership: Exceptional team leadership, assertiveness, and decision-making capabilities.

• Business Acumen: Driven by measurable results, strategic problem-solving, and continuous process optimization.

• Customer Centricity: Strong negotiation, customer relationship management, and conflict resolution skills.

Expected Workspace Career Progression

Joining Fidelity ADT as a Branch Manager opens executive advancement pathways within Southern Africa’s largest security corporation:

Frequently Asked Questions

What is the closing date for this Fidelity ADT vacancy?

Applications for the Branch Manager – JHB South position close on 31 July 2026.

Where is the job location situated?

The position is permanently based in Johannesburg South, Gauteng.

Is security industry experience mandatory for this role?

While prior management experience in the security industry is strongly preferred, candidates with solid mid-management track records in related operational fields who possess strong financial and operational leadership skills are also considered.

How to Apply

To apply for the Branch Manager position at Fidelity ADT Johannesburg South, submit your application through the official recruitment portal before the closing date. Ensure your CV highlights your mid-management achievements, financial/P&L oversight, and operational experience.

• Job Title: Branch Manager – JHB South

• Closing Date: 31 July 2026

• Job Location: Johannesburg South, Gauteng, South Africa

👉 Apply Online via the Official Recruitment Portal

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