Hiring Now | Accounts Receivable Officer II (Call Centre) | Centurion, Gauteng | Permanent Positions Available

Ampath Laboratories, South Africa’s leading pathology network, is seeking three empathetic, professional, and results-driven Accounts Receivable Officers II to join their dynamic Call Centre team in Centurion, Gauteng. Operating within the Central Support Services Division, these full-time permanent positions are responsible for handling high-volume inbound and outbound customer billing inquiries, resolving account disputes, facilitating payment reconciliations, and maintaining flawless financial records. If you hold a Grade 12 Certificate with Mathematics or Accounting, bring 2+ years of accounts receivable experience, call centre proficiency, and bilingual fluency in English and Afrikaans, Ampath Laboratories offers a stable, high-performance platform to grow your career. Apply today to secure your role.

Job Overview

About the Role

At Ampath Laboratories, financial clarity and empathetic customer communication go hand in hand. Operating within the high-volume Call Centre environment in Centurion, an Accounts Receivable Officer II serves as the primary touchpoint for patients, medical aid schemes, and healthcare clients seeking assistance with billing, claims, and account payments.

In this position, you will balance financial assertiveness with exceptional patient care. You will manage high volumes of inbound calls, negotiate payment arrangements, perform ledger reconciliations, and update account records with speed and precision. Your ability to explain complex medical billing procedures in simple, reassuring terms ensures that revenue is collected efficiently while safeguarding customer trust and upholding the corporate reputation.

Key Responsibilities

Inbound & Outbound Billing Operations

• Handle high volumes of inbound customer calls regarding pathology accounts, invoices, medical aid queries, and outstanding balances.

• Make targeted outbound collection calls to follow up on overdue accounts and establish manageable payment arrangements.

• Reconcile patient accounts, verify payment receipts, and correct billing entries accurately on financial systems.

• Guide clients through payment portals, electronic claims submissions, and medical aid scheme requirements.

Customer Care, Resolution & Dispute Management

• Resolve billing disputes, payment discrepancies, and claims rejections with empathy, active listening, and professional negotiation.

• Maintain clear, empathetic, and professional communication in both English and Afrikaans.

• Escalate unresolved or complex medical legal queries to team leaders while taking full ownership of customer follow-ups.

Administration & Data Quality Control

• Document call notes, payment promises, and account adjustments accurately in digital systems at a minimum speed of 45 WPM.

• Utilize MS Office applications and cloud collaboration tools (e.g., OneDrive, shared databases) to manage workflows efficiently.

• Protect confidential patient health and financial data strictly in compliance with healthcare privacy laws (POPIA).

Minimum Requirements

Educational Qualifications & Key Subjects

• Grade 12 / Matric Certificate with Mathematics OR Accounting as a passed subject — mandatory baseline requirement

Required Work Experience

• At least 2 years’ practical experience in a fast-paced Accounts Receivable environment — mandatory

• At least 1 year of experience handling high volumes of inbound calls in a contact centre/call centre environment — mandatory

• At least 1 year of exposure within the healthcare, medical aid, or pathology industry — mandatory

Essential Skills & Language Competencies

• Bilingual Fluency: Exceptional verbal and written communication skills in both English and Afrikaans — mandatory

• Typing Proficiency: Minimum typing speed of 45 words per minute (WPM) with high data accuracy

• Digital Literacy: Advanced proficiency in MS Office suite and shared cloud platforms (OneDrive/Teams)

• Soft Skills: Strong conflict resolution, active listening, assertive negotiation, and emotional resilience under pressure

Core Values

Empathetic Financial Care

Navigating medical bills can be stressful for patients. Approaching financial conversations with empathy, clarity, and respect creates reassurance and encourages prompt payment.

Precision & Reconcitative Accuracy

Meticulous documentation, correct payment allocation, and thorough ledger reconciliations maintain financial integrity across the practice.

High-Performance Collaboration

Working as part of a supportive, target-driven call centre team ensures swift query resolution and supports the long-term financial health of the organization.

Expected Workspace Career Progression

Joining Ampath Laboratories as an Accounts Receivable Officer II opens structured pathways into team leadership and credit control management:

Accounts Receivable Officer II → Senior Credit Control Specialist → Call Centre Team Leader → Credit Control & Billing Manager

Frequently Asked Questions

What is the closing date for this Accounts Receivable Officer II role in Centurion?

This vacancy was posted on 20 July 2026 and officially closes on 25 July 2026 at 21:00. Due to the tight application deadline, interested candidates are advised to apply immediately.

Is bilingual fluency required for this role?

Yes. Candidates must be fluent in both English and Afrikaans to effectively communicate with diverse patient and client demographics across South Africa.

How many positions are open?

Ampath Laboratories is currently recruiting three (3) permanent Accounts Receivable Officers II for the Centurion branch.

How to Apply

To apply for the Accounts Receivable Officer II position at Ampath Laboratories (Centurion), submit your application online via the official recruitment portal. Ensure your submission includes an updated CV detailing your accounts receivable and call centre experience, certified copies of your Matric certificate (showing Math or Accounting), ID document, and contact details for professional references.

• Closing Date: 25 July 2026 at 21:00 (Apply immediately)

• Employment Equity: Ampath Laboratories is committed to building a diverse and inclusive workforce aligned with Employment Equity targets. Applications from underrepresented groups and People with Disabilities are strongly supported.

• Next Steps: Once submitted, please monitor your email inbox for automated notifications regarding the next stages of the recruitment process.

👉 Apply Online via the Official Recruitment Portal

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