Hiring Now | Ward Hostess – Healthwise | Gqeberha (Port Elizabeth), Eastern Cape | Permanent Position Available
Fedics, the catering division of the Tsebo Solutions Group — one of Africa’s foremost Integrated Workplace Management Solutions providers — is looking for a warm, reliable, and service-driven Ward Hostess to join their Healthwise team in Central, Gqeberha (Port Elizabeth), Eastern Cape. In this permanent role, you will be the first point of contact for hospital patients, ensuring they receive the correct meals, attentive service, and a caring, dignified experience throughout their stay. If you have a genuine passion for patient care, a methodical approach to your work, and the stamina to thrive in a demanding healthcare catering environment, we want to hear from you.
🍽️ Don’t miss this opportunity — vacancies are filling fast. Apply today.
Job Overview
| Detail | Information |
|---|---|
| Job Title | Ward Hostess – Healthwise |
| Reference Number | TSE260515-7 |
| Business Unit / Division | Fedics (Tsebo Solutions Group) |
| Job Type | Permanent |
| Salary | Negotiable |
| Location | Central, Gqeberha (Port Elizabeth), Eastern Cape |
| Closing Date | 22 May 2026 |
| Application Status | ✅ Open – Accepting Applications Now |
About the Role
Fedics is one of South Africa’s most respected catering and hospitality services providers, operating within the broader Tsebo Solutions Group ecosystem. In the Healthwise division, Fedics delivers catering and patient meal services within hospital and healthcare environments — where food is not simply a meal, but a meaningful part of the patient recovery experience.
As a Ward Hostess, you will be stationed within a hospital ward environment, serving as the face of the catering team to patients, their families, and clinical staff. Your primary responsibility is to ensure that every patient receives the correct meal as per doctor and patient instructions, that dietary requirements are strictly adhered to, and that every meal service interaction is conducted with courtesy, care, and professionalism. Beyond meal delivery, you will support tea service, maintain water carafes, assist with basic food preparation, and uphold the highest standards of hygiene and customer service at all times.
This role is physically demanding — requiring the stamina to work 45 to 50 hours per week, the ability to stand, bend, and lift throughout your shift, and a commitment to operating safely and efficiently in a live healthcare environment. The ideal candidate is honest, reliable, methodical, and genuinely motivated by the opportunity to make a positive difference in the lives of patients during a vulnerable time.
⚠️ Please note: This role operates within a hospital and healthcare environment. Candidates must be free from skin allergies to foods and detergents, maintain exemplary personal hygiene standards at all times, and be fully comfortable working within a clinically regulated food service setting.
Key Responsibilities
🍽️ Patient Meal Service & Dietary Compliance
- Ensure that all patients receive the correct meals in strict accordance with patient dietary requirements and doctor’s instructions.
- Complete menu cards accurately for each patient, capturing dietary preferences, restrictions, and clinical requirements correctly.
- Deliver meals to patients promptly and courteously, ensuring portion accuracy and presentation standards are consistently maintained.
- Monitor and respond to any changes in patient dietary instructions communicated by nursing or clinical staff throughout the day.
- Ensure all meal service activities comply fully with company and hospital standards and procedures.
🫖 Beverage & Hydration Service
- Ensure patient water carafes and glasses are clean, filled, and replenished with adequate ice water throughout the day.
- Deliver prompt and efficient tea service at all prescribed service times without delay.
- Monitor patient beverage needs proactively and respond to individual requests in a courteous and timely manner.
- Ensure all crockery, glassware, and serving equipment used for beverage service is clean, sanitised, and fit for use at all times.
🥗 Meal Preparation Support
- Assist in the preparation of meals, with particular focus on salads, desserts, and other items within the Ward Hostess scope of work.
- Support the kitchen and catering team with preparation tasks as directed by the catering supervisor, ensuring timelines are met.
- Adhere strictly to food safety and hygiene protocols during all preparation activities.
- Ensure all prepared items meet the required quality, portion, and presentation standards before being served to patients.
🏥 Healthcare & Food Safety Standards
- Maintain full compliance with all applicable company, hospital, and food safety standards and procedures at all times.
- Ensure that quality standards across customer service, operating processes, health and safety, and food preparation are consistently met.
- Operate at all times in a manner that supports a safe, hygienic, and infection-controlled ward environment.
- Report any food safety concerns, hygiene issues, or incidents to the catering supervisor immediately and without exception.
💬 Patient Relations & Customer Service
- Be courteous, patient, and helpful to all patients at all times, recognising that many are in a vulnerable state and deserve dignity and care.
- Maintain a high level of customer service within the ward area of responsibility, responding to patient needs promptly and empathetically.
- Communicate clearly and professionally with nursing staff, clinical personnel, and catering team members to ensure seamless service coordination.
- Handle patient queries, requests, and concerns with sensitivity and professionalism, escalating any issues beyond the scope of the role to the relevant supervisor.
Minimum Requirements
Educational Qualifications
- Matric / Senior Certificate — minimum requirement.
- Any relevant food service, hospitality, or healthcare catering qualification will be advantageous.
Experience
- Prior experience in a catering, food service, or hospitality environment is preferred.
- Experience working within a hospital, healthcare, or institutional catering setting will be a strong advantage.
- Familiarity with patient meal service, dietary requirements, and menu card completion is beneficial.
Technical Skills
- Ability to work quickly, accurately, and safely in a fast-paced service environment.
- Good hand-eye coordination for efficient and safe handling of food, beverages, crockery, and serving equipment.
- Basic food preparation skills, particularly in relation to salads and desserts.
- Competence in maintaining personal hygiene and food safety standards in a clinically regulated environment.
Knowledge Requirements
- Awareness of food safety and hygiene regulations applicable to institutional and healthcare catering environments.
- Understanding of patient dietary requirements and the importance of accurate meal delivery in a clinical setting.
- Familiarity with hospital ward protocols and standards will be advantageous.
Skills & Competencies
- Good communication skills — able to interact clearly and compassionately with patients, family members, and clinical staff.
- Strong team player — willing to support colleagues and contribute to a cohesive, well-functioning catering team.
- Methodical and practical approach to all tasks, ensuring nothing is overlooked and standards are consistently upheld.
- Effective time management skills to manage multiple patients and service tasks within tight service windows.
Personal Attributes
- Honest and reliable — patients and the clinical team must be able to depend on you absolutely.
- Physically fit and resilient — must have the stamina to work 45 to 50 hours per week, including standing, bending, and lifting throughout each shift.
- Excellent personal hygiene — non-negotiable in a hospital catering environment.
- Free from skin allergies to foods and detergents — essential for safe operation in a food handling role.
- Caring and empathetic — genuinely motivated by delivering a positive experience to patients during a difficult time.
Core Values
✅ Patient-Centred Care
In a hospital environment, every interaction with a patient matters. As a Ward Hostess, you are not simply delivering food — you are providing comfort, routine, and a moment of normality in what can be a stressful and disorienting experience. Fedics expects every Ward Hostess to approach each patient encounter with genuine compassion and an unwavering commitment to their dignity and wellbeing.
✅ Hygiene & Food Safety
Operating within a healthcare environment demands the highest possible standards of personal hygiene and food safety at all times. There is no room for shortcuts. From hand washing protocols to the correct handling of dietary-specific meals, every action you take contributes to the health and safety of vulnerable patients — and that responsibility must be taken seriously every single day.
✅ Reliability & Consistency
Patients in a hospital ward depend on meal services arriving on time, correctly prepared, and accurately matched to their dietary instructions. Fedics’ reputation within the Healthwise division is built on consistent, dependable service delivery. The Ward Hostess who shows up, follows the process, and delivers without fail is the foundation of that reputation.
✅ Teamwork & Communication
The ward catering environment is a team effort. Ward Hostesses, kitchen staff, catering supervisors, and nursing teams all need to operate in close coordination for patient meal service to run smoothly. Clear, professional communication and a genuine willingness to support colleagues — even when it falls outside your immediate task — is what separates a good team member from a great one.
✅ People at the Heart
Tsebo Solutions Group’s philosophy is that its people are the heart of everything the organisation achieves. For Fedics’ Healthwise division, this extends to the patients served each day. Every Ward Hostess embodies this value — bringing human warmth, professional pride, and genuine care to a role that makes a real and meaningful difference in the lives of those they serve.
Career Growth Opportunities
A permanent role within Fedics and the Tsebo Solutions Group opens the door to a fulfilling career path in healthcare catering and hospitality services:
- Ward Hostess → Senior Ward Hostess / Lead Catering Hostess
- Senior Ward Hostess → Catering Supervisor
- Catering Supervisor → Catering Manager / Unit Manager
- Catering Manager → Regional Catering / Operations Manager
Your career path is in your hands.
Frequently Asked Questions
What is the salary for this Ward Hostess position in Gqeberha? The salary for this permanent role is negotiable and will be discussed with shortlisted candidates during the interview process. Tsebo Solutions Group offers competitive remuneration in line with industry standards for the healthcare catering sector.
What qualifications do I need to apply for this role? The minimum requirement is a Matric / Senior Certificate. Any additional qualification in food service, hospitality, or healthcare catering is advantageous but not compulsory. More important than formal qualifications are reliability, a caring attitude, good personal hygiene, and the physical stamina required for the role.
What are the working hours, and how demanding is this role physically? The Ward Hostess role requires the stamina to work between 45 and 50 hours per week. The role involves standing, bending, and lifting throughout each shift. Candidates must be physically fit and able to sustain a high level of activity throughout the working day in a busy hospital environment.
Are there any health or physical requirements I should be aware of before applying? Yes. Candidates must be free from skin allergies to foods and detergents, as the role involves regular handling of food products and cleaning agents. Exemplary personal hygiene is a non-negotiable requirement for this role, given the clinical environment in which it operates.
When does this vacancy close, and how urgently should I apply? The closing date is 22 May 2026 — which is very soon. Candidates are urged to submit their applications immediately. Late or incomplete applications will not be considered.
What is the reference number I should use when applying? Please quote reference number TSE260515-7 in all correspondence and application submissions to ensure your application is correctly directed.
How to Apply
Ready to bring warmth, care, and professionalism to a meaningful patient-facing role? Applications are open now. Quote reference number TSE260515-7 in all correspondence.
👉 Apply Online via the Tsebo / Fedics Careers Portal
⚠️ The closing date for this position is 22 May 2026. This deadline is imminent — submit your application without delay.
⚠️ Only applications that quote the correct reference number TSE260515-7 will be considered. Ensure all personal and application details are complete and accurate before submitting.
⚠️ Should you not receive feedback within two weeks of the closing date, please consider your application unsuccessful. Tsebo Solutions Group reserves the right not to make an appointment.
Apply early — this vacancy closes on 22 May 2026.
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Post last updated: 2026 | Keywords: ward hostess jobs 2026, Fedics vacancies, Tsebo Solutions Group careers, Gqeberha jobs 2026, Port Elizabeth catering jobs, healthcare catering jobs Eastern Cape, ward hostess Healthwise vacancy, patient meal service jobs South Africa, hospital catering jobs 2026, permanent catering jobs Gqeberha, food service jobs Eastern Cape, Fedics Healthwise ward hostess
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