Urgent Hiring | Customer Service Agent Role | OR Tambo International Airport, Johannesburg | Permanent Aviation Customer Service Job
FlySafair is seeking a Customer Service Agent to join its airport operations team at OR Tambo International Airport. This permanent role focuses on assisting passengers with bookings, ticket sales, flight changes, and delivering excellent customer service in a fast-paced aviation environment.
If you have strong communication skills, airport experience, and enjoy working with people under pressure, this is an excellent opportunity to build a career in the aviation industry.
✈️ Applications close 30 April 2026 — only 1 position available. Apply immediately.
Customer Service Agent Job Overview
| Detail | Information |
|---|---|
| Job Title | Customer Service Agent |
| Company | FlySafair |
| Location | OR Tambo International Airport |
| Employment Type | Permanent |
| Positions Available | 1 |
| Experience Level | Entry / Junior |
| Industry | Aviation |
| Job Function | Customer Service / Airport Operations |
| Job Reference | JNB sales |
| Closing Date | 30 April 2026 |
| Application Status | Open – Limited Vacancy |
About the Company
FlySafair is a leading low-cost airline in South Africa, operating domestic routes with a strong focus on safety, efficiency, and customer satisfaction.
The airline’s airport operations teams play a key role in ensuring smooth passenger experiences, especially during ticketing, boarding, and flight disruption scenarios.
About the Role
The Customer Service Agent is responsible for assisting passengers at the airport with ticket sales, bookings, flight changes, and customer support services.
This role requires professionalism, patience, and the ability to handle high-pressure situations, especially during flight disruptions or peak travel periods.
You will be the frontline representative of the airline, ensuring passengers receive accurate information and excellent service at all times.
Key Responsibilities of a Customer Service Agent
Ticketing & Passenger Assistance
- Assist passengers with ticket sales, bookings, and flight changes.
- Explain rules, terms and conditions, and airline procedures.
- Provide accurate information regarding flights and services.
Disruption & Complaint Handling
- Assist customers during flight delays, disruptions, or cancellations.
- Handle complaints professionally and timeously.
- Escalate complex issues to the supervisor when required.
Customer Service Excellence
- Deliver professional customer service at all times.
- Ensure passenger satisfaction and positive travel experience.
- Maintain a calm and helpful approach under pressure.
Communication & Information Management
- Handle confidential passenger information responsibly.
- Communicate clearly and professionally with customers.
- Follow proper phone etiquette when required.
Minimum Requirements – Customer Service Agent
Education:
- Grade 12 (Matric) or equivalent — essential
Experience:
- Airport experience — essential
- Ticket sales or airline customer service experience — essential
Technical Skills:
- Basic computer literacy — essential
- Microsoft Office (Word, Excel, Outlook) — essential
Work Conditions:
- Must be willing to work shifts, weekends, and public holidays
- Flexible working hours required
Core Skills:
- Excellent customer service skills
- Strong English communication (written and verbal)
- Conflict resolution skills
- Ability to work under pressure
Personal Attributes We Look For
Professionalism
Consistently represent the airline in a professional and respectful manner.
Patience & Assertiveness
Ability to remain calm while effectively managing difficult passenger situations.
Reliability
Punctuality and dependable attendance are critical in airport operations.
Customer Focus
Passion for delivering excellent passenger experiences.
Time Management
Ability to handle multiple passengers and tasks efficiently.
Career Growth Opportunities in Aviation Customer Service
Working with FlySafair can open pathways into long-term aviation careers:
- Customer Service Agent → Senior Agent
- Senior Agent → Airport Supervisor
- Supervisor → Airport Base Manager
- Manager → Regional Airport Operations Manager
High-performing employees may progress into senior airport operations roles.
Frequently Asked Questions – Customer Service Agent Jobs
What experience is required?
Airport and ticket sales experience is essential.
Is Matric required?
Yes, Grade 12 or equivalent is required.
Do I need customer service experience?
Yes, airline or airport customer service experience is required.
Is shift work required?
Yes, including weekends, holidays, and flexible hours.
Where is the job located?
OR Tambo International Airport, Johannesburg.
What is the closing date?
Applications close on 30 April 2026.
Is this a permanent job?
Yes, this is a permanent position.
How to Apply for This Customer Service Agent Job
Ensure your application includes:
- Updated CV
- Matric certificate
- Proof of airport or customer service experience
- Relevant qualifications (if applicable)
Applications close on 30 April 2026 — only one position available.
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Post last updated: 2026 | Keywords: customer service agent jobs South Africa 2026, FlySafair airport jobs OR Tambo, aviation customer service jobs Johannesburg, airline ticketing jobs South Africa, airport passenger service agent jobs, aviation jobs Gauteng 2026
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