Hiring Now | Client Service Officer: Assessor Jobs (x7 Posts) | Eastern Cape | Permanent Government Positions Available
The Department of Employment and Labour is hiring seven Client Service Officers (Assessors) across satellite offices in the Kariega Labour Centre district of the Eastern Cape. If you are looking for a stable entry-level government position with no experience required and a competitive salary, this is your chance to join a professional public service team and build a long-term career in UIF client services and benefits administration.
📋 Re-advertisement — applicants who previously applied are encouraged to reapply. Apply today.
Client Service Officer: Assessor Job Overview
| Detail | Information |
|---|---|
| Job Title | Client Service Officer: Assessor |
| Department | Department of Employment and Labour |
| Labour Centre | Kariega (stationed at various satellite offices) |
| Salary | R280 278 per annum |
| Job Type | Permanent |
| Total Positions Available | 7 |
| Experience Required | None — entry level |
| Application Status | Open – Accepting Applications Now |
Available Posts by Satellite Office
| Reference Number | Satellite Office | Posts |
|---|---|---|
| HR/4/4/10/01 | Joubertina Satellite Office | 1 Post |
| HR/4/9/10/02 | Louterwater Satellite Office | 1 Post |
| HR/4/4/10/03 | Misgund Satellite Office | 1 Post |
| HR/4/4/10/04 | Hankey Satellite Office | 1 Post |
| HR/4/4/10/05 | Patensie Satellite Office | 1 Post |
| HR/4/4/10/06 | Jeffreys Bay Satellite Office | 1 Post |
| HR/4/4/10/07 | Humansdorp Satellite Office | 1 Post |
What Does a Client Service Officer: Assessor Do?
Client Service Officers at UIF satellite offices are the frontline point of contact for unemployed and vulnerable clients accessing UIF benefits. In this role, you will screen clients, process UIF benefit applications, register payment continuation forms, and provide general administrative support — ensuring that every client receives professional, efficient, and dignified service in line with the Batho Pele Principles.
This is a client-facing, process-driven entry-level government role that requires a Grade 12 certificate, no prior experience, and a thorough knowledge of the Unemployment Insurance Act, UIA Contributions Act, and related public service legislation.
Key Responsibilities of a Client Service Officer: Assessor
UIF Client Screening
- Provide screening services to clients visiting the satellite office to determine eligibility for UIF benefits.
- Interview clients professionally, gather required information, and direct them to the correct process or benefit type.
- Apply knowledge of the Unemployment Insurance Act and Regulations to assess client situations accurately.
UIF Benefits Processing
- Process applications for UIF benefits including unemployment, illness, maternity, adoption, and dependant benefits.
- Capture client and application information accurately on the UIF operational systems.
- Ensure all applications are complete, correctly documented, and submitted within required timeframes.
Payment Continuation Forms
- Register and process payment continuation forms for clients who are continuing to receive UIF benefits.
- Ensure continuation forms are captured correctly and clients are kept informed of their benefit status.
Administrative Functions
- Provide general administrative support to the satellite office operations.
- Maintain accurate client records in accordance with POPIA and departmental policies.
- Comply with all Treasury Regulations, PFMA requirements, and UIF policies and procedures.
Minimum Requirements – Client Service Officer: Assessor
Educational Qualifications:
- Grade 12 / Senior Certificate — essential
- No experience required — entry-level applicants welcome
Knowledge Requirements:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Department of Labour and UIF Policies and Procedures
- Treasury Regulations
- UIF Vision, Mission, and Values
- Batho Pele Principles
Skills & Competencies:
- Good interpersonal and customer relations skills
- Professional telephone etiquette
- Interviewing skills for client intake and screening
- Computer literacy and ability to learn operational systems (on-the-job training provided)
- Clear written and verbal communication skills
- Good listening and interpretation skills — ability to interpret the UI Act and Contributions Act
- Conflict management and time management skills
- Analytical thinking
Legal Requirements:
- Valid South African ID Document
Core Values We Look For in a Client Service Officer
Client Dignity & Batho Pele
UIF clients are often in vulnerable and stressful situations. We value officers who treat every client with respect, patience, and dignity — in line with the Batho Pele Principles of public service.
Accuracy & Process Discipline
UIF benefit processing requires consistent accuracy. We value officers who follow procedures carefully and ensure every application and continuation form is correctly captured and documented.
Communication & Empathy
Screening clients and processing benefits requires the ability to listen carefully, ask the right questions, and communicate clearly — especially with clients who may be unfamiliar with the UIF process.
Reliability & Time Management
Satellite offices depend on staff being present and productive every day. We value officers who manage their time effectively, meet processing targets, and provide consistent service.
Career Growth Opportunities in Government Labour Services
Starting as a Client Service Officer: Assessor is an excellent entry point into a public service career:
- Client Service Officer → Senior Client Service Officer
- Senior Client Service Officer → Labour Centre Administrator
- Labour Centre Administrator → Assistant Director: Labour Centre Operations
- Assistant Director → Deputy Director / Director: Labour Services
The Department offers GEPF pension, GEMS medical aid, and structured salary progression through the government pay scale.
Frequently Asked Questions – Client Service Officer Jobs
How many posts are available and where? Seven posts are available — one each at Joubertina, Louterwater, Misgund, Hankey, Patensie, Jeffreys Bay, and Humansdorp satellite offices. All posts fall under the Kariega Labour Centre. Use the correct reference number for the satellite office you are applying to.
Is experience required? No. This is an entry-level position. No experience is required — Grade 12 is the only minimum qualification. On-the-job training on operational systems will be provided.
What is the salary? R280 278 per annum, with access to full public service benefits including GEPF pension and GEMS medical aid.
Which EE group receives preference? Preference will be given to White male candidates for these positions in line with the department’s employment equity targets.
Is this a re-advertisement? Yes. Applicants who previously applied for these posts are encouraged to reapply.
How do I apply? By post: Deputy Director: Labour Centre Operations, P.O. Box 562, Kariega, 6230 By hand delivery: 15A Chase Street, Kariega, 6230 By email: Jobs-ECUHG@labour.gov.za
Quote the correct reference number for your chosen satellite office. If applying for multiple offices, submit a separate application for each.
Who do I contact for enquiries? Ms W Koba | Tel: (041) 995 7047
How to Apply
Apply now — quote the correct reference number for your preferred satellite office.
By post: Deputy Director: Labour Centre Operations, P.O. Box 562, Kariega, 6230 By hand delivery: 15A Chase Street, Kariega, 6230 By email: Jobs-ECUHG@labour.gov.za
Include your CV and certified copies of your identity document and Grade 12 certificate. Submit a separate application for each satellite office you wish to be considered for.
For enquiries: Ms W Koba | Tel: (041) 995 7047
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