Location: Midrand, Gauteng
Job Type: Contract (3 Months)
Closing Date: 26 December 2025
Division: Fidelity ADT
Business Unit: Fidelity ADT – Midrand
About Fidelity Services Group
Fidelity Services Group is one of South Africa’s leading integrated security solutions providers, offering alarm monitoring, armed response, surveillance, and risk management services nationwide. Through Fidelity ADT, the group delivers advanced electronic security solutions to residential and commercial clients.
Position Overview
Fidelity ADT is recruiting Telesales Cold Calling Agents to join its Midrand-based contact centre on a fixed-term contract. This role is ideal for energetic, target-driven individuals with a passion for sales and customer engagement.
The successful candidates will focus on outbound cold calling and dialler campaigns to secure legitimate sales or sales appointments, including reconnections, upgrades, relocations, link-ups, and new installations.
Key Responsibilities
Sales & Call Centre Operations
- Conduct outbound cold calls daily using provided call lists or automated dialler systems
- Spend approximately 90% of the working day on outbound calling
- Secure confirmed sales or sales appointments in line with daily and monthly targets
- Handle inbound calls and assist customers with product and service enquiries
- Transfer calls to relevant departments when required
Customer Service & Administration
- Verify customer and prospect information accurately
- Handle customer complaints within scope or escalate where necessary
- Maintain accurate records and meet quality assurance (QA) standards
- Achieve required strike rates, call volumes, and conversion targets
- Support team members with daily contact centre operational activities
Minimum Requirements
- Matric / Grade 12
- Post-matric qualification (advantageous)
- Minimum 1 year customer service experience
- Minimum 1 year cold calling experience within a sales call centre
- At least 1 year administrative experience in a client-focused environment
- Computer literacy in MS Outlook, Excel, Word, and PowerPoint
Core Competencies & Skills
- Strong customer focus and passion for selling
- Proven cold calling and telephonic sales ability
- Excellent verbal and written communication skills
- Negotiation and closing skills (target closing rate of 80–90%)
- Active listening and empathy
- High resilience and adaptability
- Ability to create urgency and drive results
- Ethical conduct and integrity
- Strong time management, planning, and organisational skills
- Attention to detail and accurate information handling
- Ability to build rapport telephonically and leave effective voicemails
Why Join Fidelity ADT?
- Opportunity to gain experience within a leading national security brand
- Performance-driven sales environment with measurable results
- Exposure to high-demand electronic security products and services
- Supportive team culture within a professional contact centre environment
POPIA Compliance
All personal information will be processed in accordance with the Protection of Personal Information Act (POPIA). Fidelity Services Group reserves the right not to make an appointment.
How to Apply
Applications must be submitted via the official Fidelity Services Group careers platform.
If you are not contacted within 10 working days of the closing date, please consider your application unsuccessful.
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