Company: Airlink (Pty) Ltd
Location: Johannesburg Head Office, Gauteng
Department: Skybucks Loyalty
Job Reference: N/A
Job Type: Permanent
Industry: Aviation and Customer Loyalty
Functional Area: Customer Engagement and Marketing
Date Posted: 03 November 2025
Closing Date: 03 November 2025
About Airlink
Airlink is Southern Africa’s largest independent regional airline, providing reliable and convenient connections across over 45 destinations in South Africa and beyond. Known for its exceptional customer service, safety record, and operational efficiency, Airlink continues to expand its influence as a preferred carrier for both business and leisure travelers.
Through its Skybucks Loyalty Programme, Airlink rewards loyal customers with exclusive benefits, promotions, and tailored experiences designed to enhance travel value and convenience. The airline remains dedicated to fostering meaningful connections with its customers through innovation, engagement, and premium service delivery.
Explore more aviation and customer service job opportunities on Jobs and Career Opportunities.
Position Overview
The Skybucks Member Engagement Agent plays a vital role in managing member communications, loyalty interactions, and engagement initiatives within Airlink’s Skybucks Programme. This role involves direct engagement with members via phone, email, and digital channels while assisting with marketing activities that promote loyalty participation and member satisfaction.
The successful candidate will serve as a key contact point for Skybucks members, especially Black and Emerald Tier members, ensuring all inquiries, bookings, ticketing, and payment processes are handled efficiently. This position requires a proactive, customer-oriented professional with experience in airline reservations, ticketing, and loyalty management.
Key Responsibilities
-
Engage with Skybucks members through calls, emails, and digital channels to provide assistance and information.
-
Support Skybucks marketing initiatives by communicating promotions, benefits, and special offers.
-
Handle member inquiries, concerns, and escalations, ensuring timely and positive resolutions.
-
Process flight bookings, ticketing, payments, and service requests for premium-tier members.
-
Ensure all Special Service Requests (SSR) and schedule changes are applied accurately.
-
Maintain a deep understanding of Skybucks program benefits, rules, and member tiers.
-
Coordinate with the marketing and reservations teams to align loyalty activities with company goals.
-
Update and maintain accurate member interaction records in the system.
-
Contribute to the continuous improvement of customer experience and program participation rates.
-
Report key engagement metrics and provide feedback for enhancing loyalty initiatives.
Minimum Requirements
-
Grade 12 certificate or equivalent qualification.
-
Passenger Handling, Reservations (Amadeus), and Fares training (internal Airlink training accepted).
-
Minimum of 3 years’ experience in airline reservations and ticketing.
-
At least 2 years’ experience in Reservations or Loyalty Programme management.
-
Previous experience in customer service, loyalty program coordination, or marketing engagement.
-
Strong computer literacy, especially in reservation systems and CRM platforms.
-
Excellent verbal and written communication skills.
-
Proven ability to handle high-volume interactions with professionalism and accuracy.
Core Competencies
-
Customer Focus – Puts member satisfaction and service quality first.
-
Communication Skills – Engages clearly and courteously with customers across platforms.
-
Attention to Detail – Ensures all booking, loyalty, and ticketing information is correct.
-
Technical Proficiency – Confidently uses airline systems such as Amadeus and internal CRM tools.
-
Problem Solving – Identifies and resolves member concerns efficiently.
-
Team Collaboration – Works effectively with marketing, reservations, and operational teams.
-
Adaptability – Handles dynamic workloads and program updates confidently.
Why Join Airlink
-
Be part of a leading regional airline renowned for its reliability and customer care.
-
Work within a fast-growing loyalty and engagement division.
-
Access career development and internal training opportunities.
-
Competitive salary and benefits package.
-
Join a culture of excellence, teamwork, and continuous improvement.
Employment Equity Commitment
Airlink is an equal opportunity employer and remains committed to fair and equitable employment practices. Preference may be given to suitably qualified candidates from designated groups in alignment with Airlink’s Employment Equity Policy.
POPIA Compliance Notice
All personal information provided during the recruitment process will be handled in compliance with the Protection of Personal Information Act (POPIA). Candidate data is used strictly for recruitment purposes and stored securely.
How to Apply
To apply for the Skybucks Member Engagement Agent position, please submit your application through the official Airlink Careers Portal before the closing date.
Application Guidelines:
-
Submit a detailed and updated CV in PDF or Word format.
-
Include copies of your ID, educational qualifications, and relevant certificates.
-
Clearly indicate the position title (Skybucks Member Engagement Agent) on your application.
-
Only shortlisted applicants will be contacted.
Explore More Opportunities
Connect With Us
Stay updated on the latest aviation and airline career opportunities:
Leave a Reply