About the Role

Important Hiring Requirements: Candidates must have 2+ years of experience in sales operations, dispatching, or administrative support within a home services environment (cleaning, HVAC, plumbing, landscaping, etc.). Proven capability in converting phone/text/email leads, managing scheduling tools, and working independently during US Eastern Time business hours is strictly required.

Speed-to-Lead & Sales Pipeline Management

• Own speed-to-lead by responding to incoming inquiries via phone, text, and email within minutes to maximize booking conversion rates.
• Qualify prospective residential and commercial clients, prepare competitive service quotes, and close bookings directly.
• Maintain contact records, clean up lead lists, and manage sales pipelines in GoHighLevel (or similar CRM software).
• Migrate client and job data from legacy spreadsheets into CRM systems while keeping records synchronized.
• Generate daily and weekly key performance indicator (KPI) reports tracking lead volumes, conversion rates, scheduled jobs, and total revenue.

Scheduling, Dispatch & Field Coordination

• Schedule, dispatch, and manage job bookings in BookingKoala, Housecall Pro, or Jobber; oversee calendar adjustments, confirmations, and automated service reminders.
• Coordinate directly with field cleaning teams to ensure on-time arrivals, full route efficiency, day-of coverage, and prompt customer updates.
• Communicate with external property management portals, entering work orders and updating real-time job statuses.

Recruitment Support & Administrative Operations

• Support business scaling by posting job advertisements, screening incoming resumes, conducting initial candidate phone screens, and scheduling interviews.
• Follow established SOPs, document operational processes, and propose practical workflow improvements.
• Provide general administrative support, managing customer service escalations as needed.

Minimum Educational & Experience Requirements

• Work Experience: Minimum 2+ years of experience in sales operations, field dispatching, customer support, or admin roles within a home services industry.
• Lead Conversion: Proven track record of handling inbound/outbound calls and closing sales leads into confirmed bookings.
• Service Software: Experience managing scheduling tools (e.g., BookingKoala, Housecall Pro, Jobber) and CRM tools (e.g., GoHighLevel).

Technical & System Requirements

• Computer Setup: Windows 10/11 or Mac OS X 10.10+ with a minimum 2.4 GHz processor and 8 GB RAM (or higher).
• Internet Speed: Stable, high-speed connection with at least 20 Mbps upload and download speeds.
• Peripherals: HD 720p webcam and a dedicated noise-canceling headset with a microphone.

Core Skills & Work Attributes

• Communication: Flawless, professional, clear, and confident spoken and written English communication.
• Schedule Availability: Full commitment to work Monday–Friday, ~9:00 AM to 5:00 PM Eastern Time (with flexibility for occasional Saturday shifts as the business scales).
• Software Tools: Proficiency in Google Workspace, Slack, softphone/VoIP software (e.g., Quo, OpenPhone, Dialpad), and intermediate Excel/Sheets reporting.

Direct Company Role

Predictable & Competitive Pay

Structured Growth & Support

100% Work-From-Home Flexibility

• Sales Operations Assistant
• Lead Dispatch & Operations Coordinator
• Sales Operations Manager / CRM Administrator
• Head of Remote Business Operations

Important Application Notice: Click “Apply Now” to submit your resume, short statement, and answers to screening questions. Ensure your home services background, internet specs, and fluency in English are clearly presented in your submission.