Sun International Hiring Now | InterContinental Table Bay Hotel | Permanent Operations Control Position | Hospitality Finance Jobs Cape Town 2026
Sun International, one of Africa’s most prestigious hospitality and gaming groups, is recruiting an Operations Controller for the iconic InterContinental Table Bay Hotel in Cape Town. This permanent position is a rare opportunity for an experienced cost and stock control professional to join one of South Africa’s most celebrated five-star hotel properties and play a critical role in maximising revenue, protecting assets, and driving operational efficiency across all hotel departments.
🏨 1 Permanent Position | World-Class Hospitality Brand | Cape Town Waterfront — Apply Without Delay.
Operations Controller Job Overview – InterContinental Table Bay, Cape Town
| Detail | Information |
|---|---|
| Job Title | Operations Controller |
| Company | Sun International / InterContinental Table Bay Cape Town |
| Job Reference | SI-799 |
| Industry | Hotel / Hospitality / Cost & Stock Control |
| Job Type | Permanent |
| Positions Available | 1 |
| Location | Cape Town, Western Cape |
| Shift Work | May include nightshifts and weekends |
| Date Posted | 09 March 2026 |
| Application Status | ✅ Open – Apply Now |
About Sun International & InterContinental Table Bay
Sun International is one of Africa’s most respected hospitality, gaming, and entertainment groups, with a portfolio of world-class hotels, resorts, and casinos across southern Africa. Known for its commitment to service excellence, operational precision, and exceptional guest experiences, Sun International sets the standard for five-star hospitality on the continent.
The InterContinental Table Bay Hotel is Cape Town’s premier luxury waterfront hotel, offering breathtaking views of Table Mountain and the V&A Waterfront, and consistently recognised among the finest hotels in Africa. Joining the Table Bay team means working within an internationally branded, five-star environment where operational excellence and attention to detail are non-negotiable.
Purpose of the Role
The Operations Controller is responsible for auditing inventory and stock control processes, reporting on cost control analyses, and making recommendations to improve operational stock and cost efficiencies across all revenue centres in the hotel. The ultimate objective of this role is to maximise revenue while ensuring full compliance with Sun International’s policies, procedures, and applicable legislative requirements.
This is a technically demanding, detail-oriented role that sits at the intersection of finance, operations, and compliance — requiring both strong analytical capability and the interpersonal skill to engage effectively with chefs, outlet managers, and departmental heads across a large luxury hotel operation.
Key Responsibilities – Operations Controller
Stock Audits & Inventory Control
- Audit stock and inventory control across all hotel revenue centres, with particular emphasis on stock shortages, shift handover accuracy, and adherence to stock rotation principles including FIFO.
- Monitor stock movements and create a full audit trail and data accumulation system for the production of daily reports and audit requisitions.
- Capture all interdepartmental transfers between revenue centres accurately and timeously.
- Audit the accurate recording of current stock levels, reconciling IFS system data against physical stock on hand.
- Ensure inventory record keeping correlates 100% with source documentation at all times.
- Identify discrepancies across outlets and escalate inaccuracies immediately to the relevant manager.
- Establish count and verification teams from the finance department for every stock take, ensuring all inventory sites are counted at the scheduled times.
- Maintain stock take schedules, co-ordinate all counting activities, and keep complete records of all stock takes.
- Capture stock sheets and distribute variance reports to department heads, demanding accountability for all variances.
- Compute cost reports in the system and review results with emphasis on completeness, accuracy, validity, and cut-off compliance.
- Balance closing and opening stocks accurately and compute detailed theoretical cost of sales for all revenue centres.
- Publish cost reports and confirm successful completion of cost of sales reporting procedures within 48 hours of counting.
- Investigate deviations or cost inefficiencies by engaging with managers to understand root causes of variations.
- Identify and escalate all non-adherence to internal controls or stock deviations, with proposed explanations and recommendations.
- Sign off all inventory write-offs on complex by testing the reasonableness and accuracy of each proposed write-off.
- Develop inventory control models that promote lower cost of sales, shorter lead times, and reduced stock losses.
Stock Control Procedures & Governance
- Develop, update, and communicate stock control procedures and processes to all operational departments, including safeguarding of stock against damage and loss.
- Monitor stock control standards, systems, and processes and align practices with new legislative and company requirements as they evolve.
- Develop templates, checklists, and tools in line with operational requirements to support consistent compliance.
- Implement sufficient control measures and checks to mitigate business risk and ensure data hygiene across all inventory records.
- Work with internal stakeholders to identify risk areas and address these proactively, including checking of payment method compliance.
- Review and report on access controls for stock areas across the complex, verifying key registers and ensuring no unauthorised access.
- Audit operating functions against operational control procedures across all relevant departments including OE, OS, Food & Beverage, and Housekeeping.
- Conduct Control Self-Assessments (CSA) as per department procedures and provide immediate feedback on findings.
- Conduct operational walkabouts and hygiene audits in back-of-house areas to verify adherence to FCS (Food & Customer Safety) standards, gathering evidence and reporting non-conformances to the relevant functional manager.
Cost Management & Revenue Reporting
- Generate operational, inventory cost, and revenue reports daily across all hotel departments.
- Check overhead costs across OE and OS categories, ensuring departments are aware of deviations and that corrective action is taken with functional managers.
- Discuss and implement remedial action with functional managers to ensure budgets and targets are consistently achieved.
- Capture all new menu recipes and costings in IFS, update existing costings, and liaise with F&B Managers on menu cost compliance.
- Liaise with F&B on the review of menu costs against selling prices through menu engineering, maintaining standard and budgeted cost of sales percentages.
- Report daily on the balancing of the menu engineering sales mix, maintaining one-to-one links between PLUs, inventory parts, and manufacturing structures, and resolving any interface errors.
- Analyse cost and revenue per menu item to identify and flag non-profitable items.
- Execute buffet costing for all buffet restaurants a minimum of three times per week.
- Advise management on abnormal trends in consumption promptly.
- Create and continuously review assortments for every department based on menu ingredients, ensuring no deviation from approved recipes in IFS and in practice.
- Report on price changes or deviations identified during goods receiving and invoice capturing.
Stock Record Management & Systems Custodianship
- Act as the custodian of all inventory accounting records, ensuring all source documents are complete, securely stored, and readily retrievable.
- Accurately update stock records in the system and allocate costs to specific kitchens and outlets with precision.
- Maintain the integrity of all inventory and stock data in the Micros Symphony database in liaison with Head Office Hospitality Support IT.
- Audit and update all manual transaction books daily to ensure complete synchronisation with IFS.
- Manage business continuity plans when IFS and Symphony systems are offline, implementing relevant SOPs immediately to protect revenue and guest experience.
- Serve as the custodian of IFS supply chain systems and processes in the business unit, managing user rights, access controls, and inventory part mapping.
- Report any technical system problems immediately to the relevant IT and support stakeholders.
- Test the integrity of the system regularly for completeness of all transactions, with emphasis on accurate cost apportionment and cut-off compliance.
- Train and coach new IFS system users to ensure effective and compliant system use across the hotel.
- Monitor average price movements, investigate part history, and report on abnormal fluctuations.
- Extract and populate daily issues-to-revenue reports across F&B, OE, and OS per outlet.
People Supervision & Development
- Supervise team members’ conditions of employment including attendance, absenteeism, leave management, and adherence to policies and procedures.
- Identify employee training needs and implement on-the-job training and coaching to close developmental gaps.
- Build succession through a structured talent pipeline within the department.
- Conduct performance contracting, reviews, and development planning for supervised staff.
- Assist in providing resources and removing performance obstacles for the team.
- Facilitate the effective onboarding of all new staff members joining the operations control function.
Client & Stakeholder Engagement
- Maintain strong, collaborative working relationships with all operational departments across the hotel.
- Liaise regularly with Chefs, Floor Managers, and Outlet Managers regarding their stock requirements, new products, discontinued items, and any relevant inventory developments.
- Serve as a trusted operational partner to departmental managers in all cost and inventory-related matters.
Minimum Requirements – Operations Controller
Educational Qualifications
- Grade 12 (Matric) — required
- 2-Year Diploma in Cost Management, Stock Control, and/or Procurement — required
Work Experience
- 2 to 5 years of experience in a similar cost control or operations control position — essential
- Exposure to or experience within the hospitality industry is a strong advantage
Technical Systems Knowledge
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with Micros (Point of Sale) and IFS (Inventory and Financial Systems) is highly advantageous
- Familiarity with Micros Symphony database management and supply chain system administration
Shift & Availability Requirements
- Must be willing and available to work nightshifts and weekends in line with operational requirements
Employment Equity
- Preference will be given to candidates from designated groups in line with the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy, and the hotel’s Employment Equity plan.
Skills & Competencies Required
🔢 Numerical & Analytical Skills
Exceptional numerical accuracy is the foundation of this role. The Operations Controller handles complex cost computations, variance analyses, and revenue reconciliations daily — errors have direct financial consequences.
📋 Stock & Cost Control Expertise
Deep, hands-on knowledge of stock control procedures, cost of sales computation, inventory rotation principles, and variance investigation is essential.
🍽️ Operational Product Knowledge
A strong understanding of Food & Beverage, Housekeeping, and Operating Supplies & Equipment (OE/OS) in a hotel environment enables effective audit, costing, and stakeholder engagement.
💬 English Communication Skills (Verbal & Written)
Clear written reports and verbal engagement with chefs, managers, and finance stakeholders are central to daily performance in this role.
⚙️ Computer Literacy & Systems Proficiency
Advanced Excel skills and experience with hospitality systems (Micros, IFS, or equivalent) are required to manage the volume and complexity of data in this role.
🤝 Stakeholder & Vendor Relationship Management
The ability to build credible, professional relationships with internal departments and external vendors is essential for effective stock governance and cost management.
🔍 Attention to Detail & Governance Mindset
In a five-star hotel with high transaction volumes, the ability to identify anomalies, enforce compliance, and escalate risks with confidence is a critical differentiator.
Why Join Sun International as an Operations Controller?
- World-Class Environment — Work within the iconic InterContinental Table Bay, one of Africa’s most celebrated luxury hotels
- High-Impact Role — Your work directly protects hotel revenue, reduces stock loss, and improves operational profitability
- Career Development — Sun International invests in its people and provides a clear path for advancement within its extensive hotel and resort portfolio
- Reputable Brand — Gain experience with both the Sun International and InterContinental global brands — credentials that are recognised worldwide
- Dynamic Operations — No two days are the same in a five-star hotel environment, offering constant learning, variety, and professional growth
- Cape Town Location — Work in one of the world’s most beautiful cities, at one of its most prestigious addresses
Career Growth Path – Hospitality Finance & Operations Control
The Operations Controller role provides a strong foundation for career advancement across hospitality finance and operations:
- Operations Controller → Senior Operations Controller
- Senior Operations Controller → Cost Controller / Revenue Controller
- Cost Controller → Financial Controller
- Financial Controller → Director of Finance
Experienced cost and operations control professionals with hospitality industry exposure and IFS/Micros systems knowledge are in strong demand across South Africa’s luxury hotel, resort, and gaming sectors.
Frequently Asked Questions – Hotel Operations Controller Jobs
What does an Operations Controller do in a hotel? An Operations Controller audits stock and inventory processes across all hotel revenue centres, computes cost of sales reports, manages IFS and Micros systems data, and makes recommendations to reduce stock loss and improve cost efficiency.
Is hospitality industry experience required? Hospitality experience is listed as an advantage rather than a strict requirement. Candidates with strong cost control or operations control experience from other industries are encouraged to apply, provided they meet the core qualification and experience requirements.
What systems should I know for this role? Experience with IFS (inventory and financial systems) and Micros (POS and Symphony database) is highly advantageous. Strong Microsoft Excel skills are essential. Candidates with equivalent hospitality systems experience will be considered.
Will I need to work weekends and nightshifts? Yes. This role may require nightshift and weekend work in line with hotel operational requirements. Flexibility is essential.
What is the 48-hour cost reporting requirement? The Operations Controller must publish cost of sales reports and confirm the completion of cost reporting procedures within 48 hours of each stock count — a key performance indicator for this role.
Is this an entry-level role? No. This position requires 2 to 5 years of experience in a cost control or operations control role, along with a relevant 2-year diploma. It is a mid-level specialist position.
How to Apply for the Sun International Operations Controller Position
This is a single permanent vacancy at one of Cape Town’s most prestigious hotel properties. Given the seniority and prestige of the role, applications are expected to be competitive. Apply now to secure your place in the shortlisting process.
Documents Required:
- Updated CV with cost control and operations control experience clearly detailed
- Certified copy of Grade 12 Certificate
- Certified copy of relevant Diploma in Cost Management, Stock Control, or Procurement
- Certified copy of South African ID
- Contact details for at least two professional references from hospitality or finance management
👉 Apply for Sun International Operations Controller – Cape Town
Only shortlisted candidates will be contacted. If you have not received feedback within 14 days of the closing date, please consider your application unsuccessful.
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Post last updated: March 2026 | Keywords: operations controller jobs Cape Town, hotel cost controller vacancy South Africa, Sun International jobs 2026, InterContinental Table Bay careers, stock control jobs Cape Town, hospitality finance jobs Western Cape, IFS Micros hotel jobs, cost management jobs Cape Town, food and beverage controller jobs South Africa, hotel operations jobs Cape Town 2026
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