Contact Centre Learnership Opportunity in a Leading Hospitality and Gaming Group

Sun International is offering a Contact Centre Learnership at its Central Office Contact Centre in Sandton, Gauteng. This temporary learnership opportunity is designed for individuals who are eager to grow, expand their knowledge, and gain valuable experience in a professional corporate environment.

The learnership is scheduled to commence on 1 March 2026, providing selected candidates with structured development and hands-on workplace exposure within one of Southern Africa’s most recognised hospitality and gaming groups.

A total of 10 positions are available for this programme.

About the Learnership

The NC Contact Centre Learnership is aimed at equipping learners with both theoretical knowledge and practical skills required to succeed in a contact centre environment. Participants will gain exposure to customer engagement processes, professional communication standards, and corporate service delivery expectations.

This programme offers an opportunity for entry-level candidates to build foundational skills in customer service, communication, and contact centre operations while gaining accredited training.

The Central Office Contact Centre plays an important role in supporting Sun International’s customer engagement and service excellence objectives. Learners will be immersed in a dynamic environment where professionalism, attention to detail, and customer focus are essential.

Minimum Education Requirements

Grade 12 (Matric) is required.

Applicants must be South African citizens.

An updated CV must be submitted with the application.

Candidates must not have previously participated in a learnership within the same qualification.

Relevant post-Matric qualifications, if applicable, may be included.

Skills and Knowledge Requirements

Strong listening skills are essential for effective customer interaction.

Excellent verbal communication skills are required to engage professionally with customers and internal stakeholders.

A customer-focused mindset is necessary to ensure service excellence.

Basic computer literacy is required to operate systems and complete administrative tasks.

Attention to detail is essential for accurate information handling and documentation.

A willingness to learn, adapt, and grow in a structured learning environment is critical.

A professional attitude and reliability are required throughout the duration of the programme.

What You Will Gain

Participants selected for the NC Contact Centre Learnership will benefit from:

Accredited and formal training aligned to recognised standards.

Valuable practical workplace experience within a corporate contact centre environment.

A monthly stipend for the duration of the learnership.

Exposure to a vibrant, dynamic, and performance-driven corporate environment.

This learnership provides a foundation for individuals interested in building a career in customer service, call centre operations, hospitality support services, or corporate administration. The combination of structured learning and on-the-job exposure is designed to prepare learners for future employment opportunities within the contact centre and broader service industries.

Programme Environment

The Sun International Central Office Contact Centre operates within a professional and structured corporate environment. Learners will be expected to demonstrate commitment, punctuality, professionalism, and a strong willingness to develop new competencies.

The programme is ideal for individuals who are motivated to gain industry exposure, develop communication skills, and understand the operational processes within a high-performing contact centre.

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy, as well as unit employment equity plans.

Employment Details

Position: Learner – NC Contact Centre
Reference Number: HO-HRI-020
Company: Sun International
Industry: Call Centre
Employment Type: Temporary (Learnership)
Location: Sandton, Gauteng
Positions Available: 10
Learnership Commencement Date: 1 March 2026

Applicants are informed that reference checks will be conducted and personal information will be processed in accordance with the Protection of Personal Information Act (POPIA). Applicants who have not been contacted within one month after the closing date may consider their application unsuccessful.

Apply for Learner: NC Contact Centre – Sun International

Candidates who meet the minimum requirements and are eager to begin a career in the contact centre and customer service industry are encouraged to apply.

👉 Apply for NC Contact Centre Learnership – Sandton

Applications should be submitted before the programme commencement date.

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