The Department of Employment and Labour has published an exciting entry-level vacancy for Inbound Agents within the Compensation Fund in Pretoria. This position offers a stable government career path with competitive remuneration for candidates who possess a Matric qualification without requiring prior formal work experience.
Job Overview and Summary
| Specification | Details |
| Position Title | Inbound Agents |
| Reference Number | HR 5/1/2/3/28 |
| Salary Package | R280 278 per annum |
| Duty Centre | Compensation Fund, Pretoria |
| Department | Department of Employment and Labour |
| Minimum Requirements | Grade 12 Certificate (NQF Level 4) |
| Experience Required | No experience required (Entry-level) |
| Employment Equity Focus | Priority given to Persons with Disability, Indians, and Whites |
Core Knowledge and Technical Competencies
Candidates applying for this position should demonstrate fundamental familiarity with public sector governance, customer service principles, and contact centre operational workflows:
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Legislative and Regulatory Understanding: General knowledge of relevant laws including the Public Finance Management Act (PFMA), Compensation for Occupational Injuries and Diseases Act (COIDA), Protection of Personal Information Act (POPIA), Promotion of Access to Information Act (PAIA), Public Service Act, Labour Relations Act, and National Treasury Regulations.
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Call Centre Functionalities: Digital acumen, call management, query tracking, and contact centre performance expectations.
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Customer Service Excellence: Service delivery based on the Batho Pele Principles (“People First”) and standardized customer care procedures.
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Organizational Policies: Understanding Compensation Fund processes, procedures, vision, and service operational standards.
Key Skills & Key Performance Areas (Duties)
Required Skills Set
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Data collection and precise capturing capabilities.
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Active listening and effective phone etiquette.
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Critical and innovative thinking for query resolution.
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Quality assurance consciousness and commitment to service delivery innovation.
Primary Duties & Responsibilities
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Customer Query Management: Attend directly to customer inquiries, complaints, and general information requests via inbound channels.
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COID Claim Registration: Capture and register Compensation for Occupational Injuries and Diseases (COID) claims accurately on the internal operational system.
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Continuous Improvement: Participate in continuous process improvements to enhance operational efficiency within the Contact Centre.
Related Opportunities & Career Insights
For job seekers exploring government call center roles, administrative openings, and public service bursaries across South Africa, reviewing related opportunities on educational and portal networks can provide structured insight into career progression:
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Browse regional administrative positions on jobsandcareeropportunities.co.za.
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Explore government call centre entry routes on jobsandcareeropportunities.co.za.
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Access guidance on public service application forms (Z83) on jobsandcareeropportunities.co.za.
How to Apply & Contact Details
Interested candidates must ensure their application includes a fully completed and signed new Z83 form accompanied by a detailed Curriculum Vitae.
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Application Email: Send your application directly to Jobs-CF16@labour.gov.za
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For Attention: Sub-directorate: Human Resources Planning Practices and Administration
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Enquiries Contact: Ms W Semahla (Cell: 064 965 8737)
Application Link: Apply directly by sending your CV and documents to Jobs-CF16@labour.gov.za referencing HR 5/1/2/3/28.
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