FlySafair Hiring Now | Customer Service Agent Jobs Johannesburg | Airport Passenger Services OR Tambo | Aviation CSA Vacancy Gauteng 2026
FlySafair (Safair Operations), South Africa’s most awarded and most punctual low-cost airline, is recruiting a Customer Service Agent permanently based at OR Tambo International Airport, Johannesburg. This is a rare opportunity to join South Africa’s most beloved airline in a passenger-facing role — assisting customers with ticket sales, bookings, flight changes, and disruption handling at one of Africa’s busiest and most dynamic international airports.
✈️ Permanent | 1 Position | OR Tambo International Airport | Closing Date 16 March 2026 — Apply Today.
Customer Service Agent Job Overview – FlySafair OR Tambo
| Detail | Information |
|---|---|
| Job Title | Customer Service Agent |
| Company | FlySafair / Safair Operations |
| Department | Passenger Services |
| Reports To | Duty Station Supervisor |
| Industry | Aviation |
| Job Type | Permanent |
| Positions Available | 1 |
| Salary | Market Related |
| Location | OR Tambo International Airport, Johannesburg |
| Reference | JNB-csa |
| Shift Work | Yes — weekends, public holidays, flexible hours |
| Closing Date | 16 March 2026 |
| Application Status | ✅ Open – Apply Now |
About FlySafair
FlySafair is South Africa’s most punctual, most decorated, and most trusted low-cost domestic airline — beloved by millions of South African travellers for its reliability, friendly service, and consistently competitive fares. Operating from OR Tambo International Airport, FlySafair’s Customer Service Agents are the human face of the brand at the most critical point of the passenger journey — check-in, boarding, ticket queries, and disruption support.
Joining FlySafair’s Passenger Services team at OR Tambo means representing a brand that South Africans genuinely love — and delivering the kind of professional, warm, and efficient service that has made FlySafair the country’s most awarded domestic carrier.
Purpose of the Role
The Customer Service Agent is responsible for providing professional, accurate, and efficient service to FlySafair passengers at OR Tambo International Airport — assisting with ticket sales, bookings, flight changes, and flight disruption management, while handling all interactions with patience, professionalism, and a genuine commitment to customer satisfaction.
Key Responsibilities – Customer Service Agent
Ticket Sales, Bookings & Flight Changes
- Assist passengers with ticket sales, flight bookings, and flight changes — explaining applicable rules, terms and conditions, regulations, and procedures clearly and professionally.
- Ensure all ticket and booking transactions are processed accurately and in compliance with FlySafair’s policies and aviation regulations.
- Process flight change requests efficiently, guiding passengers through their options and ensuring they understand any applicable fees or conditions.
Flight Disruption & Cancellation Management
- Assist customers professionally and empathetically when there are flight disruptions, delays, or cancellations — providing accurate information, rebooking options, and support throughout the disruption process.
- Maintain composure and professionalism under pressure — particularly during high-disruption periods when passenger volumes and emotional intensity are elevated.
- Escalate any problematic or complex issues to the Supervisor on duty promptly and with all relevant information.
Confidential Information & Complaints
- Handle and safeguard confidential passenger information at all times in accordance with FlySafair’s data protection policies.
- Address passenger complaints professionally, empathetically, and timeously — seeking to resolve issues at the first point of contact wherever possible.
- Escalate unresolved or sensitive complaints to the Duty Station Supervisor with full context and supporting information.
Customer Service Excellence
- Provide professional, warm, and efficient customer service at all times — embodying the FlySafair brand values in every passenger interaction.
- Maintain a customer-focused, solution-oriented approach in all circumstances — including during peak periods, flight disruptions, and difficult passenger interactions.
Minimum Requirements – Customer Service Agent
Educational Qualifications
- Grade 12 or equivalent — essential
Work Experience
- Airport and ticket sales experience — essential
- Prior experience in a passenger services, check-in, or aviation customer service role is strongly preferred
Availability
- Able and willing to work weekends, public holidays, flexible hours, and shifts as required by operational needs — non-negotiable in an airport environment
Technical Skills
- Good knowledge of Microsoft Office — Word, Excel, and Outlook
- Computer proficiency for ticket systems and passenger record management
Communication
- Excellent written and verbal command of the English language — including professional phone etiquette
- Strong conflict resolution skills
Personal Attributes
- Punctual — immaculate timekeeping is a non-negotiable requirement in an airport operations environment
- High degree of patience and assertiveness — the ability to remain calm, professional, and solution-focused during difficult passenger interactions
- Trustworthy, professional, and reliable — including when handling confidential passenger information
- Ability to work well under pressure in one of South Africa’s busiest airport environments
- Strong personal time management and customer-focused service orientation
Why Join FlySafair as Customer Service Agent at OR Tambo?
- South Africa’s Most Loved Airline — Represent a brand that passengers genuinely love and trust, delivering service that consistently exceeds expectations and keeps customers coming back
- OR Tambo International Airport — Work at the heart of South Africa’s busiest and most dynamic airport — a genuinely exciting, fast-paced, and cosmopolitan working environment
- Permanent Airport Role — Secure, permanent employment in the aviation industry — one of South Africa’s most aspirational and internationally mobile career sectors
- Career Growth — Customer Service Agents at FlySafair who demonstrate professionalism, passenger focus, and performance are considered for advancement into Senior CSA, Duty Supervisor, and Passenger Services management roles
- Shift Variety — No two shifts are identical in an airport environment — variety, pace, and the satisfaction of resolving real passenger challenges make every day different
- Transformation Commitment — Preference is given to members of under-represented designated groups in line with FlySafair’s employment equity commitments
Career Growth Path – Aviation Passenger Services
- Customer Service Agent → Senior Customer Service Agent
- Senior CSA → Duty Station Supervisor
- Duty Supervisor → Passenger Services Manager
- Passenger Services Manager → Airport Operations Manager
Aviation customer service experience at a commercial airline — particularly at a major hub like OR Tambo — is one of the most transferable and internationally recognised credentials in the global travel and hospitality industry.
Frequently Asked Questions – Customer Service Agent Jobs South Africa
Is airport or ticket sales experience strictly required? Yes. Airport and ticket sales experience is listed as an essential requirement — not merely preferred. Candidates without prior airport check-in, ticket desk, or passenger handling experience are unlikely to be shortlisted for this role.
Will I work shifts, weekends, and public holidays? Yes. This is an airport role and availability for shifts, weekends, public holidays, and flexible hours is a non-negotiable operational requirement. FlySafair operates 7 days a week and the Customer Service Agent must be available across the full operational schedule.
What does handling flight disruptions involve? During flight delays, cancellations, or diversions, the Customer Service Agent assists affected passengers with accurate, empathetic information about their options — including rebooking, refunds, or alternative routing. This is often the most demanding aspect of the role, requiring calm professionalism under pressure and a genuine commitment to passenger welfare.
What ticket systems will I use? The specific ticketing and passenger handling systems used by FlySafair will be confirmed during onboarding. Prior experience with any airline passenger service system (Amadeus, Sabre, Navitaire, or similar) is a strong advantage.
Is English the only language required? Excellent English is the primary language requirement. Additional South African language proficiency is an advantage in serving the diverse passenger base at OR Tambo, but is not listed as an essential requirement.
Will email applications be accepted? No. FlySafair explicitly states that email applications will not be accepted. All applications must be submitted through the official channel below.
⚠️ Important: Application Closing Date
Applications close on 16 March 2026 — only days away. Only 1 position is available. If you have not been contacted within 2 weeks of the closing date, please regard your application as unsuccessful.
FlySafair reserves the right not to proceed with this vacancy or to appoint based on operational requirements.
👉 Apply for FlySafair Customer Service Agent – OR Tambo
Documents Required:
- Updated CV with airport and ticket sales experience clearly detailed
- Certified copy of Grade 12 Certificate
- Certified copy of South African ID
- Contact details for at least two professional references from aviation or customer service roles
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Post last updated: March 2026 | Keywords: customer service agent jobs OR Tambo 2026, FlySafair vacancy Johannesburg, airport customer service jobs Gauteng, passenger services agent jobs South Africa, airline CSA vacancy OR Tambo, FlySafair jobs 2026, airport ticket sales jobs Johannesburg, aviation customer service Gauteng, check-in agent jobs OR Tambo, permanent airport jobs South Africa 2026
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