Customer Service Advisor (USA) | Huntswood Careers South Africa – Umhlanga, KwaZulu-Natal

October 31, 2025 admin Uncategorized 0

About Huntswood

Huntswood is a global leader in customer experience management, business process outsourcing (BPO), and financial services support, with a strong focus on quality, compliance, and customer satisfaction. With operations spanning multiple international markets, including the USA, UK, and South Africa, Huntswood partners with top-tier organizations to deliver outstanding customer service, operational excellence, and regulated business solutions.

Based in Umhlanga, KwaZulu-Natal, Huntswood South Africa is known for its professional work environment, career development opportunities, and commitment to creating a culture where every employee can thrive.

Discover more exciting opportunities with Jobs and Career Opportunities — your trusted platform for customer service jobs in South Africa and beyond.

Position Overview

Job Title: Customer Service Advisor (USA)
Company: Huntswood
Location: Umhlanga, KwaZulu-Natal
Job Type: Permanent
Posted: 31 October 2025
Closing Date: 12 November 2025
Experience Level: Mid-Senior
Industry: Customer Services
Functional Area: Customer Support

Huntswood is seeking a Customer Service Advisor to join its growing USA campaign team in Umhlanga. This is an excellent opportunity for individuals passionate about helping people, solving problems, and delivering an outstanding customer experience in a professional, dynamic, and supportive environment.

The successful candidate will handle inbound calls and emails from customers based in the United States, providing accurate information, empathetic communication, and effective resolutions related to healthcare systems and services.

Key Responsibilities

  • Handle inbound calls and emails with professionalism, empathy, and accuracy.

  • Provide clear, helpful, and compliant information regarding healthcare-related queries.

  • Keep customers informed about different healthcare systems and service options.

  • Meet and exceed personal and team performance targets, contributing to departmental success.

  • Maintain accurate and timely documentation within CRM systems.

  • Continuously improve knowledge through ongoing training and development sessions.

  • Collaborate with team members to deliver a consistent and high-quality service experience.

  • Demonstrate adaptability and a positive attitude in a fast-paced environment.

Minimum Requirements

  • Matric Certificate or equivalent qualification.

  • Minimum of 1 year of customer service experience.

  • 1 year of USA campaign experience is essential.

  • Previous exposure to a Financial Services or Healthcare environment is advantageous.

  • Strong verbal and written communication skills with excellent command of English.

  • Good understanding of metric systems and performance metrics.

  • High attention to detail, accuracy, and compliance.

  • Resilient, adaptable, and team-oriented work ethic.

  • Basic understanding of CRM systems (training will be provided if necessary).

Core Competencies

  • Excellent interpersonal and listening skills.

  • Strong problem-solving and decision-making ability.

  • Passionate about customer satisfaction and service excellence.

  • Self-motivated, reliable, and goal-driven.

  • Strong sense of ownership and accountability.

  • Ability to multitask and manage time efficiently.

  • Committed to professional growth and continuous improvement.

Salary Range and Working Hours

Remuneration details, working hours, and shift structures will be discussed during the interview stage. Competitive compensation and performance incentives are offered in line with Huntswood’s commitment to rewarding excellence.

Core Behaviours and Company Values

Huntswood’s team is guided by six Fundamental Values that define how they work and what makes their culture exceptional:

  • Bring Your “A” Game – Approach every task with enthusiasm and excellence.

  • Strive for Greater – Constantly seek improvement and innovation.

  • Enable and Empower – Support and uplift colleagues to reach their full potential.

  • Do the Right Thing – Maintain integrity and fairness in every decision.

  • Own It – Take accountability and deliver on your commitments.

  • Deliver Unbelievable Service – Exceed expectations with every customer interaction.

At Huntswood, “It’s not just about what we do, but how we do it — our values make us special.”

Employment Verification

Please note: All appointments are subject to pre-employment verification checks, including credit, criminal record, ID, and qualification verification.

Huntswood is an equal opportunity employer, committed to creating a diverse and inclusive workplace where all employees are valued, respected, and empowered to grow.

Why Join Huntswood

  • Join a global leader in customer experience and outsourcing solutions.

  • Work in a professional, international environment serving USA-based clients.

  • Access to career development programs and continuous skills training.

  • Competitive remuneration and performance-based rewards.

  • Be part of a team that values integrity, collaboration, and service excellence.

How to Applyhttps://huntswood.simplify.hr/vacancy/pb7xgt

To apply for the Customer Service Advisor (USA) position at Huntswood, visit the official Huntswood Careers Page before 12 November 2025.
Only shortlisted candidates will be contacted for further steps in the recruitment process.

For more customer service and call centre jobs in South Africa, explore the latest listings on Jobs and Career Opportunities.

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