Location: Pretoria (Based in Midrand), Gauteng
Job Type: Permanent
Closing Date: 20 December 2025
Division: Fidelity Cleaning Services
Employment Equity: This position is open to EE candidates only
About Fidelity Services Group
Fidelity Services Group is a leading provider of integrated facilities management, security, and cleaning solutions across South Africa. Through Fidelity Cleaning Services, the group delivers professional, high-quality cleaning services to commercial and industrial clients while maintaining strong compliance, operational efficiency, and client satisfaction.
Position Overview
Fidelity Cleaning Services is seeking an experienced Cleaning Area Manager to oversee operations within a designated geographic area in Pretoria. The role focuses on ensuring service excellence, client satisfaction, business retention, and profitability while maintaining strict compliance with company policies, labour legislation, and health and safety standards.
This is a senior operational role requiring strong people management, planning, and client engagement skills.
Key Responsibilities
Operational Management
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Ensure daily attendance registers are accurately completed and labour allocations are correct
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Maintain effective control of all equipment in line with fixed asset policies
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Conduct regular site inspections to ensure service standards are met
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Prepare contingency plans for strikes, stay-aways, and operational disruptions
People & Labour Relations
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Maintain discipline in line with company disciplinary codes and procedures
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Address grievances and staff concerns promptly and professionally
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Conduct employee performance appraisals for supervisory staff and above
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Communicate policy changes clearly to all affected employees
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Manage engagements, dismissals, promotions, and pay rate changes with Regional Manager approval
Client & Stakeholder Engagement
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Attend and manage client meetings, ensuring minutes are recorded and actions followed up
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Resolve daily client queries, complaints, and service issues timeously
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Promote the company’s full range of non-recurring and specialised cleaning services
Administration & Compliance
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Authorise and submit store orders in line with approval processes
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Ensure compliance with the Occupational Health and Safety Act and related regulations
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Investigate debtor queries and collect payments when required
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Participate in monthly Area Manager meetings and submit required reports
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Hold monthly meetings with supervisory staff, including agendas and minutes
Minimum Requirements
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Minimum 5 years’ management experience in industrial, commercial, or similar service industries
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Grade 12 / Matric (tertiary qualification preferred)
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Exposure to service sales will be advantageous
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Exposure to industrial relations at shop-floor level will be advantageous
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Strong background in operations and/or sales
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Computer literate with strong MS Excel skills
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Valid driver’s licence
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Willingness and ability to work flexible hours
Core Competencies
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Strong numerical and administrative skills
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Excellent planning, leadership, and organisational ability
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Effective interpersonal and people management skills
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Proactive, self-driven, and solution-oriented
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Methodical with strong attention to detail
Why Join Fidelity Cleaning Services?
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Be part of a respected national organisation with long-term stability
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Work in a senior role with real operational and people management impact
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Career growth opportunities within the Fidelity Services Group
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Exposure to diverse commercial and industrial client environments
POPIA Compliance
All personal information will be processed in accordance with the Protection of Personal Information Act (POPIA). Fidelity Services Group reserves the right not to make an appointment.
Employment Equity
Preference may be given to internal candidates. In line with the organisation’s transformation objectives, Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply.
How to Apply
Applications must be submitted via the official Fidelity Services Group careers platform. 👉 Apply here
If you are not contacted within 10 working days of the closing date, please consider your application unsuccessful.
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