Hiring Now | Claims Clerk | Bedfordview, Gauteng | Permanent Position Available

RCL Foods, one of South Africa’s most dynamic and growth-focused food manufacturing groups, is actively recruiting a detail-driven and systems-savvy Claims Clerk to join its Commercial Credit Management team in Bedfordview, Gauteng. This is a permanent position for a candidate who thrives on high-volume claims processing, accurate data capturing, and structured month-end compliance. You will be responsible for managing and distributing claims and proof of deliveries, collaborating directly with seven RCL bakeries, and supporting the Credit Control function across major retail accounts including Shoprite and Pick N Pay. If you hold a tertiary qualification in Finance or a related field and have hands-on experience managing large volumes of claims, RCL Foods wants to hear from you.

Don’t miss this opportunity — vacancies are filling fast. Apply before 11 June 2026.

Claims Clerk Job Overview

Detail	Information
Job Title	Claims Clerk
Reference Number	RCL260529-2
Company	RCL Foods
Division	Commercial — Credit Management
Industry	Food & Beverages / FMCG / Bakery
Job Type	Permanent
Salary	Market Related
Location	Bedfordview, Gauteng, South Africa
Minimum Qualification	Tertiary Qualification in Finance or related field
Closing Date	11 June 2026
Application Status	Open – Accepting Applications Now

About the Role

The Claims Clerk at RCL Foods forms a critical part of the Commercial Credit Management team, sitting at the intersection of claims administration, POD management, system processing, and credit control support. In this role, you will access the Capisol platform to extract outstanding Proof of Delivery documents, process BBR credits and debits and Milling, Grocery, and Sugar credit notes on Syspro, manage Sugar Business Unit pricing claims, support month-end financial closing, and process customer payments from daily bank statements — all while maintaining accuracy, meeting strict deadlines, and collaborating with Credit Controllers and bakery teams across the business.

This role demands someone who is methodical, deadline-conscious, and highly accurate under pressure. The volume of claims and transactions flowing through this function is significant, and the integrity of the Credit Management team’s output depends on every capturing task being completed correctly and on time. At RCL Foods, the team thinks bigger, works smarter, and collectively drives the ambition to Grow What Matters — and the Claims Clerk is a key contributor to making that happen at an operational level.

Please note: All transactions must be completed within stipulated month-end deadlines. Candidates who are not comfortable working to firm financial closing timelines should consider this carefully before applying.

Key Responsibilities of a Claims Clerk

Proof of Delivery (POD) Extraction & Submission

• Access the Capisol platform to retrieve all outstanding Proof of Delivery (POD) documents accurately and without omission.
• Submit extracted PODs to the Credit Controller for onward submission to the Pick N Pay Head Office, ensuring all documentation is complete and correctly formatted.
• Ensure all POD extraction is completed within the first week of each month, maintaining a consistent and reliable delivery schedule that supports the broader credit control process.

Data Processing & System Capturing

• Process all BBR value-only credits and value-only debits on Syspro through the Document Approval workflows, ensuring all entries are accurate and compliant with processing standards.
• Capture and process Milling, Grocery, and Sugar credit notes using the Activity Tracker and Document Approval workflows, applying the correct coding and documentation at every step.
• Process Sugar Business Unit pricing claims accurately and timeously, ensuring all claims are resolved within the required timeframes and correctly reflected in the system.

Month-End Compliance & Financial Closing Support

• Ensure that all transactions and documentation are processed within stipulated month-end deadlines, with no outstanding items carried over without appropriate escalation.
• Assist in ensuring the completeness and accuracy of records during financial closing periods, supporting the broader Finance and Credit Management team in achieving a clean month-end close.

Credit Control Support & Query Resolution

• Assist Credit Controllers with general credit control administration, providing reliable and timely operational support across multiple accounts.
• Engage proactively with Credit Controllers across various accounts to resolve queries, provide documentation, and support the resolution of outstanding claims and credits.
• Collaborate with teams across seven RCL bakeries to obtain, verify, and process claims and POD information as required for the Shoprite and Pick N Pay accounts.

Banking & Payment Processing

• Process customer payments from daily bank statements onto the system, ensuring all receipts are correctly allocated and accurately reflected in the accounts.
• Identify any discrepancies in payment processing promptly and escalate these to the relevant Credit Controller or Finance Manager with full supporting documentation.
• Maintain accuracy and completeness in all banking entries, ensuring the system reflects the true daily financial position of the assigned accounts at all times.

Minimum Requirements – Claims Clerk

Educational Qualifications:

• Tertiary qualification in Finance or a related field (essential)

Experience:

• Demonstrated experience working with large volumes of claims in a financial or commercial environment (essential)
• Experience working with Microsoft Excel — particularly for data management and reporting (essential)
• Experience working on Syspro (advantageous)

Technical Skills:

• Proficiency in Microsoft Excel for data processing, tracking, and reporting (essential)
• Working knowledge of Syspro or a comparable ERP/financial processing system (advantageous)
• Familiarity with Capisol or comparable document management platforms (advantageous)
• Experience with Document Approval workflows and Activity Tracker tools within a financial system (advantageous)

Knowledge Requirements:

• Sound understanding of credit control processes and their relationship to claims and POD management
• Familiarity with month-end financial closing procedures and the compliance requirements of a corporate FMCG finance environment
• Basic knowledge of banking reconciliation and payment allocation processes

Skills & Competencies:

• Exceptional attention to detail in high-volume data capturing, claims processing, and banking entries
• Strong organisational skills with the ability to manage multiple transaction types simultaneously and meet firm deadlines
• Good verbal and written communication skills for engaging with Credit Controllers, bakery teams, and retail account stakeholders
• Ability to work accurately under pressure, particularly during month-end financial closing periods
• Proactive approach to identifying and escalating discrepancies without delay

Personal Attributes:

• Methodical, disciplined, and deadline-driven in all financial processing activities
• Reliable and consistent, particularly during high-volume and month-end periods
• Collaborative team player with a strong service ethic towards internal stakeholders

Core Values We Look For in a Claims Clerk

Precision & Processing Accuracy

Claims processing, POD extraction, credit note capturing, and banking allocation all require an uncompromising standard of accuracy. A single misposted entry or missed POD can affect a retail account relationship, delay a payment, or create a reconciliation problem that takes days to resolve. We look for claims clerks who treat accuracy as a personal professional standard — who check their own work, who verify before submitting, and who take full ownership of the quality of every transaction they process.

Deadline Discipline & Month-End Reliability

The Claims Clerk function is governed by firm deadlines — POD extraction in the first week of the month, all transactions processed by month-end close, banking allocations completed daily. We value candidates who are intrinsically deadline-driven, who plan their workload to avoid last-minute rushes, who escalate early when there is a risk of missing a deadline, and who are known by their team as someone who never lets month-end become a crisis.

Systems Proficiency & Continuous Improvement

This role relies heavily on Syspro, Capisol, Activity Tracker, and Document Approval workflows. We value candidates who are genuinely comfortable working within complex financial systems, who learn new platforms quickly, who use Excel confidently for tracking and reconciliation, and who look for smarter ways to manage high volumes of transactions without sacrificing accuracy or compliance.

Collaborative Engagement Across Bakeries & Accounts

The Claims Clerk coordinates across seven RCL bakeries and engages with Credit Controllers managing major retail accounts including Shoprite and Pick N Pay. We value candidates who build strong working relationships across these teams, who communicate clearly and professionally when chasing outstanding documents or resolving query escalations, and who understand that their role’s effectiveness depends on the quality of collaboration with every stakeholder in the chain.

Integrity & Financial Accountability

In a role that involves processing credits, debits, pricing claims, and customer payments, financial integrity is paramount. We value clerks who handle all transactions with the same rigorous honesty they would apply to their own finances, who escalate discrepancies immediately rather than working around them, and who understand that their accuracy and transparency directly support the financial credibility of the RCL Foods Credit Management function.

Career Growth Opportunities in FMCG Credit Management & Commercial Finance

Joining RCL Foods as a Claims Clerk provides a well-defined foundation for a career in commercial finance, credit management, and FMCG financial operations. For high-performing, detail-oriented individuals, the progression pathway is clear:

• Claims Clerk → Senior Claims Clerk / Accounts Receivable Clerk
• Senior Claims Clerk / Accounts Receivable Clerk → Credit Controller
• Credit Controller → Senior Credit Controller / Credit Supervisor
• Senior Credit Controller / Credit Supervisor → Credit Manager / Commercial Finance Manager

Your career path is in your hands.

Frequently Asked Questions – Claims Clerk Jobs

Is a tertiary qualification in Finance compulsory for this role? Yes. A tertiary qualification in Finance or a related field is listed as an essential minimum requirement. The claims processing, credit note capturing, banking allocation, and month-end compliance responsibilities of this role require a foundational academic background in financial principles. Candidates who hold only a Matric certificate will not meet the minimum criteria for this post.

What kind of claims experience is required? The role specifically requires demonstrated experience working with large volumes of claims in a financial or commercial environment. Experience in FMCG, retail, or bakery creditor and debtor administration will be particularly relevant — especially where the candidate has managed POD processes, credit notes, or pricing claims across multiple accounts simultaneously.

Is Syspro experience essential? Syspro experience is listed as advantageous rather than essential. However, given that Syspro is the primary processing platform for BBR credits, debits, and credit notes in this role, candidates with prior Syspro experience will have a meaningful advantage during shortlisting. Candidates without Syspro experience should demonstrate proficiency in a comparable ERP or financial processing system.

What does the month-end compliance requirement involve? All transactions and documentation must be processed within stipulated month-end deadlines to support accurate financial closing. This is a firm requirement — not a guideline — and the Claims Clerk is expected to plan their workload accordingly. Candidates who are not comfortable working to hard financial closing deadlines should carefully consider whether this role suits their working style.

Will I be working with external retail accounts like Shoprite and Pick N Pay? Yes. The Claims Clerk collaborates with teams across seven RCL bakeries to manage claims and POD documentation for the Shoprite and Pick N Pay accounts. PODs are submitted to the Credit Controller for onward submission to PNP Head Office. This requires clear, professional communication and reliable turnaround on documentation requests from both internal and external stakeholders.

What is the closing date and how do I apply? The closing date is 11 June 2026. Quote reference number RCL260529-2 in all correspondence. Ensure your CV clearly reflects your tertiary Finance qualification, claims processing experience, Excel proficiency, and any Syspro or ERP system exposure. Applications received after the closing date will not be considered.

How to Apply for This Claims Clerk Job

Ready to bring your claims processing expertise and financial accuracy to one of South Africa’s most ambitious food groups? Applications are open now. Quote reference number RCL260529-2 in all correspondence and submit your application via the RCL Foods careers portal.

👉 Apply Online via RCL Foods Careers Portal

Closing Date: 11 June 2026. Applications received after this date will not be considered.

If you are not contacted within a reasonable period after the closing date, please consider your application unsuccessful.

Apply early — this vacancy closes on 11 June 2026.

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