Retail Point-of-Sale and Customer Service Opportunity at Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies Limited is recruiting reliable, customer-focused, and detail-oriented Cashiers to join its Fourways Mall store in Sandton, Gauteng, on a permanent basis. This entry-level opportunity is ideal for individuals with previous cashier or till operation experience who are passionate about delivering a world-class shopping experience while maintaining accuracy, integrity, and professionalism at the point of sale.
The Cashier role is critical to Dis-Chem’s retail operations, serving as the final point of interaction between the store and its customers. Cashiers are responsible for processing transactions accurately, supporting customer service standards, and ensuring compliance with company policies, standard operating procedures, and security requirements. The role operates in a fast-paced retail environment where attention to detail, honesty, and efficiency are essential.
This opportunity suits individuals who enjoy working with people, handling transactions responsibly, and contributing to a positive and trusted retail environment.
About the Role
The Cashier is accountable for supporting customer service at the point of sale while ensuring that every transaction is processed accurately and efficiently. The role focuses on recording customer transactions on the Dis-Chem operating system in accordance with company policies and procedures, with zero tolerance for inaccuracies and fraud risk.
The Cashier must maintain a professional and welcoming presence, assist customers with queries, and ensure that all payments, refunds, exchanges, and loyalty programmes are handled correctly. This position requires strong numerical skills, a high level of integrity, and the ability to remain focused and calm during busy trading periods.
Cashiers work closely with Frontline Supervisors, store management, and colleagues to ensure smooth daily operations and consistent service delivery.
Key Responsibilities
Customer Service and Professional Interaction
The successful candidate will adhere to Dis-Chem’s customer service policies and procedures at all times. This includes establishing professional and respectful relationships with customers, ensuring that each interaction reflects Dis-Chem’s commitment to service excellence.
The Cashier must manage customer complaints and compliments by reporting them to the Frontline Supervisor or store management in a timely and professional manner. Clear communication and emotional intelligence are essential to resolving issues effectively and maintaining customer satisfaction.
Transaction Processing and Till Operations
The Cashier is responsible for transacting all purchases accurately, including receiving and processing payments such as cash, bank cards, vouchers, coupons, and other accepted payment methods. This includes ensuring that all items are scanned correctly and that outgoing stock, items, and scripts are paid for before leaving the point of sale.
The role requires strict adherence to till procedures, including ensuring that all line voids and price changes are approved and signed off by a supervisor.
Cash Handling and Security
The Cashier must be responsible for managing cash flow accurately and securely. This includes ensuring that cash is placed in the drop safe according to Dis-Chem’s standard operating procedures and that all money is kept safely inside the till.
Handling daily takings confidentially is essential, and discussions regarding cash must only take place with authorised management. The Cashier must be alert at all times, recognise suspicious behaviour, and report any concerns immediately to management in line with security policies.
Loyalty Programmes and Rewards Processing
The role includes processing all loyalty cards, including those of Dis-Chem’s accelerator partners such as Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks.
Accurate processing of loyalty transactions is essential to maintain customer trust and ensure correct reward allocation.
Sales Awareness and Promotions
The Cashier must be aware of current sales, promotions, and store campaigns to support customer queries and ensure accurate pricing at the point of sale. Maintaining awareness of promotional activity helps enhance the customer experience and supports store performance targets.
Exchanges, Returns, and Queries
The role includes exchanging merchandise and accepting returned goods when authorised to do so. The Cashier must ensure that all returns and exchanges are processed in line with company policies and that customer queries regarding store merchandise are addressed professionally and accurately.
Compliance with Policies and Procedures
The Cashier must adhere to all Dis-Chem security policies, standard operating procedures, and communication principles, including the Dis-Chem 5-star communication standards.
Ensuring that personal login codes and passwords are used exclusively by the individual, kept secure, and changed regularly is a critical responsibility to maintain system integrity.
Operational Efficiency and Performance Standards
The role requires adherence to customer turnover hourly rate targets while maintaining accuracy and service quality. Balancing speed with precision is essential in ensuring efficient operations without compromising standards.
Minimum Requirements
Essential
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Grade 12 / Matric
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Minimum 6 months’ experience in cashier or till operations
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Computer literacy with MS Office
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Sound numerical skills
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Strong command of the English language
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Basic customer service skills
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Willing and able to work retail hours
Core Competencies
Essential Competencies
The ideal candidate will demonstrate strong capability in:
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Operating cash registers and maintaining cash drawers
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Processing sales, refunds, and payments accurately
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Written and verbal English communication
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Accuracy and attention to detail
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Professional presentation
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Emotional intelligence and social awareness
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Accountability and integrity
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Problem-solving and basic report analysis
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Time management
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Trustworthiness and honesty
Advantageous Competencies
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Ability to communicate in a third additional language
Special Conditions of Employment
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Willing and able to work retail hours
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Reliable transport or residence close to the store
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South African citizen
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Clear credit and criminal record
Remuneration and Benefits
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Market-related salary
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Medical aid
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Provident fund
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Staff account
Employment Details
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Position Type: Permanent
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Company: Dis-Chem Pharmacies Limited
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Location: Fourways Mall, Sandton, Gauteng
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Industry: Retail
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Job Functional Area: Sales / Point of Sale
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Experience Level: Entry Level
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Closing Date: 12 February 2026
Apply for Cashier – Fourways Mall
Candidates who meet the above requirements and are passionate about customer service and retail operations are encouraged to apply.
👉 Apply for Cashier – Fourways Mall
Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.
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