Motus Corporation, South Africa’s leading automotive retail and logistics group, is seeking a high-energy and meticulously organized Booking Clerk to join the Hyundai SA division in the Western Cape Region. This permanent associate-level position is central to the service and sales ecosystem, ensuring that every customer’s appointment is handled with precision. If you are a customer-focused professional who thrives in a fast-paced environment and enjoys the logistics of scheduling, this role at Hyundai Western Cape offers a stable and rewarding career path with significant growth potential.
Job Overview
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Closing Date: 2026/01/09
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Reference: Hyundai WC – Booking Clerk
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Division: Hyundai SA (Motus Vehicles)
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Experience: Associate
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Job Type: Full-time / Permanent
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Location: Cape Town & Surrounding Western Cape Region
Job Summary
The Booking Clerk is the primary architect of the dealership’s daily schedule. Your mission is to manage the service and test-drive reservation systems, ensuring that workshop capacity is optimized and that customers experience a seamless “check-in” process. In the automotive world, time is a critical commodity; you will be responsible for balancing customer needs with technical availability, all while providing the friendly, professional service that Hyundai customers expect.
Key Performance Areas & Responsibilities
1. Reservation & System Management
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Accurate Scheduling: Manage complex booking and reservation systems to ensure all customer information is captured accurately and workshop slots are utilized efficiently.
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Prompt Processing: Process all reservations received via phone, email, or digital platforms immediately to prevent double-bookings or lost opportunities.
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Confirmation: Proactively communicate with guests to confirm their booking details, providing necessary information regarding their arrival and expected duration of stay.
2. Customer Liaison & Service Excellence
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Inquiry Handling: Serve as a knowledgeable point of contact for all customer inquiries, answering questions about service intervals, vehicle availability, and current dealership events.
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Upselling & Cross-selling: Stay fully informed about current promotions and special offers to effectively suggest additional services or products that add value to the customer’s visit.
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Complaint Resolution: Collaborate with the Service Manager and advisors to resolve any scheduling conflicts or customer complaints swiftly and professionally.
3. Front-End Operations
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Check-In/Check-Out: Assist with the physical flow of customers at the dealership, including the processing of payments, issuing of receipts, and ensuring all administrative paperwork is complete.
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Administrative Support: Maintain a neat and organized workspace and assist the broader sales and service teams with general administrative tasks during peak periods.
4. Operational Compliance
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Data Management: Ensure that the CRM (Customer Relationship Management) database is updated with accurate contact details and vehicle history for every booking made.
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Shift Readiness: Work effectively during weekends and holidays as required by the dealership’s operational schedule.
Requirements & Qualifications
To be considered for this professional booking role at Hyundai, candidates must meet the following criteria:
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Education: High school diploma (Matric) or equivalent is required.
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Experience: Previous experience in a customer service or administrative role is highly preferred.
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Software: Proficiency in computer systems and the ability to master specialized booking software and the Microsoft Office suite.
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Communication: Strong interpersonal and communication skills to engage with a diverse range of customers.
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Stamina: Ability to work effectively in a high-pressure, fast-paced environment while remaining calm and professional.
Core Competencies
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Time Management: Exceptional organizational skills to manage a high volume of appointments without error.
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Attention to Detail: Precision in capturing data to ensure the workshop and sales teams have the correct information.
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Professionalism: A positive, helpful attitude that reflects the Motus and Hyundai brand values.
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Collaboration: A team-player mindset aimed at providing a unified customer experience.
Why Join Motus and Hyundai SA?
As a part of the Motus Group, Hyundai Western Cape offers more than just a job; we offer a career path. We provide comprehensive training to ensure your success and offer:
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Career Advancement: Potential opportunities to move into Service Advising, Sales, or Office Management.
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Stable Environment: Employment within South Africa’s largest and most successful automotive group.
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Dynamic Culture: A fast-moving, high-tech environment at the forefront of the automotive industry.
How to Apply
If you have the organizational skills and customer-focused drive required for this role, please submit your application through the official Motus recruitment portal:
Official Apply Link: Booking Clerk – Hyundai Western Cape
Explore More Automotive & Admin Careers
Looking for other booking clerk, service advisor, or dealership admin roles in the Western Cape? Explore these resources:
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