Company: Servest
Location: Western Cape, South Africa
Job Type: Permanent
Work Schedule: Full-time
Experience Level: Mid / Senior
Industry: Security / Facilities Management / Operations
Functional Area: Site & Operations Management
Date Posted: 10 November 2025
Reference Number: SER251105-2
About Servest Security
Servest Security, a business unit of Servest, is a leading provider of professional security solutions across South Africa. The company is committed to delivering high-quality, client-focused services while ensuring operational excellence and compliance with industry standards.
Servest provides a dynamic, professional environment where employees can grow their careers, develop operational expertise, and contribute to national security solutions.
For more verified job listings and professional opportunities, visit Jobs and Career Opportunities South Africa.
Position Overview
The Site Manager – Western Cape is responsible for the daily operational management of a security site, ensuring high standards of service delivery, compliance, and client satisfaction. The role involves staff management, client liaison, site administration, and performance monitoring, reporting directly to the Operations Manager.
Key Responsibilities
Site & Staff Management
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Oversee daily operations of the site in coordination with the Operations Manager.
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Ensure professional standards and high service quality are maintained.
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Manage recruitment, induction, performance evaluation, and ongoing development of staff.
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Address industrial relations and health & safety issues on site.
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Conduct after-hours site visits to ensure compliance and operational excellence.
Client Liaison
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Build and maintain strong relationships with clients.
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Ensure site is staffed in accordance with contractual obligations.
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Respond promptly to client queries, complaints, or operational requests.
Administration & Reporting
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Create and manage site rosters.
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Prepare monthly reports and incident reports accurately and on time.
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Maintain up-to-date records for staff, equipment, and site activities.
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Ensure compliance with company policies and operational procedures.
Minimum Requirements
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Grade 12 certificate.
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Business Management or relevant qualification preferred.
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3–5 years’ experience in a similar role.
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Experience in the security industry advantageous.
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Strong computer literacy (MS Word, Excel, Outlook).
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Proven track record in security services and customer-focused operations.
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Excellent written and verbal communication skills (English).
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Grade A PSIRA Certification.
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Professional demeanor with the ability to maintain high service standards.
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Valid driver’s license and own reliable vehicle.
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Clear criminal record.
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Ability to work efficiently under pressure.
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Must reside in the Western Cape area.
Core Competencies
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Strong leadership and team management skills.
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Ability to motivate and guide staff effectively.
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Problem-solving and conflict resolution skills.
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Attention to detail and strong organizational capabilities.
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Professional client engagement and communication skills.
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Knowledge of operational procedures, site management, and reporting standards.
Why Join Servest Security
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Lead operations at a key security site in the Western Cape.
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Opportunity to manage staff and client relationships professionally.
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Platform for career development and leadership growth.
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Work in a dynamic, professional, and collaborative environment.
POPIA Compliance
All information provided by applicants will be treated as strictly confidential and handled in accordance with the Protection of Personal Information Act (POPIA). Personal details will be used solely for recruitment purposes and will not be shared without consent.
How to Apply
Interested candidates should submit their updated CV and relevant qualifications through the official Servest Careers Portal or via Jobs and Career Opportunities South Africa.
Application Tips:
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Highlight experience in site management, security operations, and staff leadership.
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Demonstrate ability to maintain high client service standards.
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Emphasise operational, administrative, and reporting competencies.
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