Hiring Now | Call Center Agent | Adendorff Machinery Mart (Head Office Admin) | Aeroton, Johannesburg South, Gauteng | Permanent Customer Service & Tele-Sales Vacancy
Adendorff Machinery Mart, a leading importer and retailer of industrial machinery, tools, and workshop equipment in South Africa, is seeking an experienced, customer-focused Call Center Agent to join its team in Aeroton, Johannesburg South.
This permanent entry-level position offers a negotiable salary with employee benefits. The ideal candidate will possess strong communication skills, telephone etiquette, administrative capabilities, and customer support experience. Candidates with technical knowledge of DIY tools, hardware, or machinery are strongly encouraged to submit their applications before the closing date on 30 October 2026.
Call Center Agent Job Overview
| Detail | Information |
| Job Title | Call Center Agent – Tools and Machinery |
| Company | Adendorff Machinery Mart |
| Division / Business Unit | Head Office / Admin & Customer Service |
| Industry | Customer Services / Retail Tools & Machinery |
| Experience Level | Entry Level (Call Center & Customer Service Focus) |
| Employment Type | Permanent Full-Time |
| Salary & Benefits | Negotiable Salary + Employee Benefits |
| Job Location | Aeroton, Johannesburg South, Gauteng |
| Posting Date | 05 October 2026 |
| Closing Date | 30 October 2026 |
| EE Targets | Affirmative Action Employer (Designated groups encouraged to apply) |
About the Employer & Role
Adendorff Machinery Mart sources industrial machinery, garage equipment, generators, power tools, and hand tools from top global suppliers to deliver quality solutions at competitive prices.
As a Call Center Agent based at the Aeroton Head Office/Branch, you will be the voice of the brand, handling inbound customer inquiries, assisting callers with product selection and technical specifications, resolving service complaints, and driving sales generation over the telephone and digital communication channels.
Key Performance Areas & Primary Responsibilities
1. Telephonic Customer Support & Consultation
-
Handle inbound and outbound calls professionally, assisting customers across all levels with product queries, tool specifications, and pricing.
-
Build strong customer relationships through clear, courteous, and effective communication.
-
Provide tailored product recommendations and demonstrate sales acumen to drive telephonic orders and counter referrals.
2. Query Escalation, Complaint Handling & Record Keeping
-
Manage customer complaints with empathy, diplomacy, and efficiency, ensuring swift issue resolution in line with company policies.
-
Maintain meticulous records of customer interactions, support tickets, and service queries in internal administrative systems.
-
Follow up with internal departments, branches, and logistics teams to ensure customer commitments are met timeously.
3. Operational Compliance & Brand Representation
-
Represent the Adendorff Machinery Mart brand with utmost professionalism, positive attitude, and integrity.
-
Adhere strictly to company policies, call quality standards, and administrative procedures.
-
Multitask efficiently between taking phone calls, processing order details, and responding to electronic customer inquiries.
Minimum Requirements – Call Center Agent
Qualifications & Experience
-
Grade 12 / Senior Certificate (Essential).
-
Proven experience in a call center, inbound tele-sales, or customer support environment (Essential).
-
Practical technical knowledge or exposure to DIY tools, hardware, engineering equipment, or machinery (Highly Advantageous).
Required Competencies & Personal Attributes
-
Communication Skills: Excellent written and verbal command of English; ability to communicate clearly and comfortably with diverse customers.
-
Attention to Detail: Meticulous, organized, and detail-oriented in capturing customer information and service logs.
-
Problem-Solving & Motivation: Highly motivated self-starter with strong problem-solving capabilities and conflict-resolution skills.
-
Agility: Quick learner capable of acquiring product technical knowledge rapidly and adapting to call center software.
Frequently Asked Questions – Adendorff Machinery Mart Vacancies
Where is this position located?
This post is located at Adendorff Machinery Mart in Aeroton, Johannesburg South, Gauteng.
Is technical knowledge of tools required?
While customer service and communication capabilities are primary, technical knowledge in DIY tools, machinery, or hardware is a strong added advantage.
When is the application deadline?
Applications close on 30 October 2026. If you do not receive feedback within two weeks of submitting your application, please consider it unsuccessful.
How to Apply for This Adendorff Vacancy
Advance your customer support career with an industry leader in tools and machinery! Submit your application prior to the closing deadline.
-
Official Source Link: Adendorff Machinery Mart Careers Portal
-
Job Title: Call Center Agent – Aeroton
-
Ensure your CV clearly highlights your call center experience, hardware/tools familiarity, educational background, and contact details.
Closing Date: 30 October 2026.
Explore More Customer Service & Call Center Vacancies in Gauteng 2026
Looking for additional call center jobs, customer care positions, and corporate support vacancies across Johannesburg South, Aeroton, and Gauteng? Explore our latest listings:
Post last updated: 16 October 2026 | Keywords: Call Center Agent Aeroton 2026, Adendorff Machinery Mart vacancies Johannesburg South, customer service jobs tools machinery Gauteng, call center agent hardware Aeroton, customer support jobs Johannesburg 2026
Leave a Reply