Hiring Now | Senior Administration Officer: Operations (X26 Posts) | Department of Employment & Labour (UIF) | Gauteng Labour Centres | Permanent Public Service Vacancies Available
The South African Department of Employment and Labour has advertised 26 permanent vacancies for Senior Administration Officers: Operations across multiple Labour Centres in Gauteng.
These positions carry a salary of R413 001 per annum and require an NQF Level 6 undergraduate qualification in Business Administration/Management, Public Administration/Management, Operations, Accounting, or Finance, alongside 2 years of functional experience in client services, claims processing, or insurance environments. The successful candidates will oversee Unemployment Insurance (UI) claims processing, conduct quality assurance, resolve client queries, and supervise section resources (human, financial, and equipment).
Submit your Z83 application via post, hand delivery, or online via the ESSA portal before the official public service closing deadline.
Job Overview: Senior Administration Officer (Operations)
| Detail | Information |
| Post Title | Senior Administration Officer: Operations |
| Circular Reference | POST 34/25 |
| Total Vacancies | 26 Posts across Gauteng Labour Centres |
| Salary Scale | R413 001 per annum (Level 8) |
| Department | Department of Employment and Labour (UIF Operations) |
| Province / Region | Gauteng, South Africa |
| Employment Type | Permanent Public Service Appointment |
| Employment Equity | EE Targets: Priority will be given to White males and White females |
| Application Status | Open – Accepting Applications |
Labour Centre Breakdown & Reference Numbers
This recruitment drive covers 26 posts across 19 Labour Centres in Gauteng:
| Labour Centre | Post Reference Number | Number of Posts |
| Boksburg | HR4/4/4/07/09 | 1 Post |
| Brakpan | HR4/4/4/07/10 | 1 Post |
| Carletonville | HR4/4/4/07/11 | 1 Post |
| Kempton Park | HR4/4/4/07/12 | 1 Post |
| Nigel | HR4/4/4/07/13 | 1 Post |
| Randburg | HR4/4/4/07/14 | 2 Posts |
| Roodepoort | HR4/4/4/07/15 | 2 Posts |
| Sebokeng | HR4/4/4/07/16 | 2 Posts |
| Soweto | HR4/4/4/07/17 | 1 Post |
| Springs | HR4/4/4/07/18 | 1 Post |
| Vanderbijlpark | HR4/4/4/07/19 | 3 Posts |
| Vereeniging | HR4/4/4/07/20 | 1 Post |
| Bronkhorstspruit | HR4/4/4/07/21 | 2 Posts |
| Ga-Rankuwa | HR4/4/4/07/22 | 1 Post |
| Krugersdorp | HR4/4/4/07/23 | 2 Posts |
| Randfontein | HR4/4/4/07/24 | 1 Post |
| Mamelodi | HR4/4/4/07/25 | 1 Post |
| Soshanguve | HR4/4/4/07/26 | 1 Post |
| Temba | HR4/4/4/07/27 | 2 Posts |
Key Performance Areas & Duties
UI Service Delivery & Customer Interaction
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Provide efficient Unemployment Insurance (UI) services through direct daily interactions with clients and beneficiaries at Labour Centres.
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Address complex client queries, resolve escalated complaints, and uphold Batho Pele principles in frontline operations.
Claims Administration & Quality Assurance
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Administer UI claims registration, vetting, capturing, and processing operations.
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Conduct quality assurance audits on incoming claims, supporting documentation, and operational workflows to minimize errors and processing delays.
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Follow up on pending applications, incomplete claims, and complex system queries.
Resource & Operational Supervision
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Supervise operational resources within the section, including human resources, financial budgets, and capital equipment/assets.
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Conduct performance management, staff training, and operational scheduling to maintain turnaround standards.
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Ensure strict compliance with Department of Employment and Labour policies, the POPI Act (POPIA), and legal frameworks.
Minimum Requirements
Qualifications & Education
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An undergraduate qualification (National Diploma or Degree) at NQF Level 6 as recognized by SAQA in:
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Business Administration or Management
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Public Administration or Management
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Operations Management
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Accounting / Finance / Financial Management
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Work Experience & Technical Knowledge
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Minimum of two (2) years’ functional experience in a Client Services, Claims Processing, Operations, or Insurance environment.
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Solid understanding of the Unemployment Insurance Act (UIA) and Unemployment Insurance Contributions Act (UICA).
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Knowledge of Departmental UIF Policies, Operations Systems, Batho Pele Principles, and the Protection of Personal Information Act (POPIA).
Required Skills & Competencies
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Strong computer literacy (MS Office & operational administrative systems).
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Excellent verbal and written communication, listening, and presentation skills.
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Demonstrated problem-solving, planning, organizational, and interpersonal skills.
How to Apply for These Public Sector Vacancies
Applicants can choose between physical submission (post/hand delivery) or online submission via the ESSA system.
Option 1: Postal & Hand Delivery
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Complete the standard government Z83 Application Form (obtainable from any government department or online).
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Clearly indicate the Post Title (Senior Administration Officer: Operations) and the specific Reference Number corresponding to your preferred Labour Centre.
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Attach a detailed CV, copies of qualifications, academic records, ID, and driver’s license (where applicable).
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Post Applications to:Chief Director: Provincial OperationsPO Box 4560, Johannesburg, 2001
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Hand Deliver Applications to:47 Empire Road, Parktown, Johannesburg
Option 2: Online Application via ESSA Portal
Apply directly online via the official Employment Services of South Africa (ESSA) system:
Contact Enquiries
For further operational or application queries regarding these positions, contact the recruitment officers:
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Enquiry Contacts: Mr PP Godongwana / Mr N Pillay
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Telephone: (011) 853 0300
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Post last updated: 2026 | Keywords: Senior Administration Officer jobs Department of Labour 2026, POST 34/25 Labour Centre vacancies Gauteng, Z83 government jobs Boksburg Soweto Randburg Roodepoort, UIF claims processing jobs 2026, public administration jobs Gauteng South Africa
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