Hiring Now | Cleaning Contract Manager | Cape Town, Western Cape | Contract Available

Supercare by Empact Group is searching for a highly capable Cleaning Contract Manager to lead operational delivery and integrated soft services across premium retail and hospitality environments in Cape Town, Western Cape. In this critical associate-level operations role, you will assume full accountability for service specifications, team performance, and statutory compliance while meticulously controlling regional operational budgets. Joining this established market leader gives you the platform to manage high-value corporate contracts and execute long-term strategic client relationships in a fast-paced environment. Don’t miss this opportunity — vacancies are filling fast. Apply today.

Job Specification Element	Position Details
Job Title	Cleaning Contract Manager
Reference Number	N/A
Department/Industry	Supercare by Empact Group / Cleaning Services
Job Type	Fixed-Term Contract
Salary	Market Related / Negotiable (with Benefits available)
Location	Cape Town, Western Cape
Closing Date	12 June 2026
Application Status	Open – Accepting Applications Now

Contract Duration Alert: This operational position is offered strictly on a temporary Contract basis. Candidates must be fully prepared to handle immediate site oversight, flexible working hours, and tight SLA timelines throughout the contract term.

About the Role

The Cleaning Contract Manager role centers on maintaining impeccable soft services standards within highly competitive and commercially sensitive retail and hospitality environments. Operating under the Supercare by Empact Group banner, the successful candidate will provide comprehensive operational support, direct large teams of subordinate cleaning staff, and handle complex industrial relations matters directly on-site. The position calls for an energetic, brand-aligned individual who can balance high-level client services with rigid adherence to statutory regulations and safety frameworks.

The operational environment in Cape Town is dynamic and demands exceptional adaptability to changing customer needs. The ideal candidate will possess a deep understanding of South African labour and health laws alongside sharp analytical skills to draft, extract, and interpret operational reports. You will serve as the primary link between external contractors and client leadership, making your ability to enforce strict service level protocols a cornerstone of your daily success.

Contract Position Engagement: Please note that this is a dedicated Contract role requiring a high degree of flexibility. The incumbent must be prepared to work non-standard, flexible hours when required by operational emergencies or shifting client schedules.

Asset and Mobility Requirement: While a valid driver’s licence and personal reliable vehicle are listed as highly preferable, the capacity to travel seamlessly across various retail and hospitality sites in the Western Cape region is vital for maintaining contract performance.

Key Responsibilities

Operational Coordination & Soft Services

• Direct and monitor the daily operational coordination of soft services across assigned client sites to guarantee premium cleaning standards.

• Ensure that the standard of service received from external contractors aligns perfectly with the client’s strict quality expectations.

• Conduct regular site inspections and operational audits to maintain high visual appeal and structural hygiene protocols.

SLA Management & Client Engagement

• Drive efficient SLA management by tracking performance key performance indicators against contractual cleaning frameworks.

• Proactively engage with corporate clients to resolve queries swiftly and construct long-term, profitable commercial relationships.

• Utilize customer feedback to introduce continuous improvement strategies that raise client satisfaction margins.

Financial & Budgetary Control

• Manage and control daily operational costs to ensure expenditures remain within budget limits.

• Actively promote cost-saving initiatives where achievable without reducing service delivery or hygiene standards.

• Extract and analyze financial and resource allocation reports to identify operational wastage or opportunities for efficiency.

People Management & Industrial Relations

• Lead a high-performing team by providing clear workforce planning, performance support, and skills training for subordinate cleaning staff.

• Resolve localized industrial relations issues on-site, adhering strictly to South African labour laws and corporate policies.

• Cultivate a workplace culture built on personal accountability, professional conduct, and team excellence.

Health, Safety & Environmental Governance

• Manage and implement environmental safety protocols in complete alignment with client strategies and company health policies.

• Enforce absolute compliance with national HSE legislation and industry-specific hazardous chemical handling laws.

• Maintain up-to-date safety data sheets and compliance documentation across all retail and hospitality venues.

Minimum Requirements

Experience

• A minimum of 5 years of dedicated cleaning experience specifically gained within a high-volume retail or hospitality environment is compulsory.

• Proven experience working successfully inside highly commercial and sensitive markets is strictly mandatory.

• Demonstrated people management experience with a track record of directing diverse operational cleaning crews.

Technical Skills

• Full computer literacy with practical proficiency in using the Microsoft Office suite.

• Specific, intermediate capabilities in utilizing Microsoft Excel and Word to draft, extract, and analyse corporate reports.

Knowledge Requirements

• Deep operational knowledge of the retail and hospitality cleaning sector dynamics within South Africa.

• Thorough working understanding of national South African statutory regulations and industry-specific laws.

• Solid comprehension of Health, Safety, and Environment (HSE) frameworks and compliance auditing.

Skills & Competencies

• Strong financial management skills with the ability to maintain budgets and drive continuous cost savings.

• Exceptional customer service, leadership, and interpersonal skills tailored for corporate client relations.

• Excellent verbal and written communication skills alongside highly organized administrative capabilities.

Personal Attributes

• A proactive approach to problem-solving combined with sharp, unyielding attention to detail.

• A high level of professionalism and the ability to adapt seamlessly to changing corporate environments.

Advantageous / Preferred

• Formal Project Management experience specifically applied within industrial or retail cleaning operations is highly beneficial.

• Possession of a valid driver’s licence and a reliable personal vehicle is strongly preferred for regional site navigation.

Employment Equity Target Priority: Supercare by Empact Group remains fully committed to Employment Equity guidelines. In alignment with demographic transformation strategies, preferential consideration will be extended to qualified individuals from designated groups.

Core Values

Customer First

We treat every client interface within our retail and hospitality portfolios as an opportunity to demonstrate superior service, responding swiftly to feedback and aligning soft services with corporate expectations.

Operational Precision

We maintain strict attention to detail across all cleaning tasks, ensuring that health, safety, and hygiene standards are flawlessly preserved through rigorous internal audits and contractor management.

Fiscal Discipline

We approach contract management with high commercial awareness, actively keeping operational costs strictly inside client budgets while finding innovative avenues for continuous cost-saving.

Empowered Leadership

We support our subordinate teams through constructive performance management, transparent industrial relations guidance, and hands-on operational training to build high-performing units.

Absolute Integrity

We commit to executing our cleaning contracts in total alignment with South African statutory regulations, industry legislation, and the highest principles of corporate governance.

Career Growth Opportunities

Supercare by Empact Group provides a transparent and structured promotional framework for operational leaders looking to progress within the commercial facilities sector.

• Cleaning Contract Manager → Senior Area Operations Manager

• Senior Area Operations Manager → Regional Facilities Director

• Regional Facilities Director → National Soft Services Executive

• National Soft Services Executive → Chief Operating Officer (COO)

Your career path is in your hands.

FAQ

What specific industry experience is required for this Contract Manager position?

Applicants must possess a minimum of 5 years of solid cleaning sector experience, which must be specifically rooted within the retail or hospitality environments. Due to the sensitive nature of these high-traffic public commercial markets, general cleaning experience outside these specific sectors will not be considered.

What is the contract format and duration for this operational opening?

This position is a fixed-term contract role requiring an immediate operational start in Cape Town. The incumbent will be dedicated to executing specific contract terms, managing site staff, and handling ongoing client service delivery for the duration of the contracted period.

Are there any specific system or computer requirements for the role?

Yes, candidates must be fully computer literate with strong operational knowledge of Microsoft Office. Specifically, you will be expected to use Microsoft Excel and Word on a daily basis to draft client updates, extract performance metrics, and analyze contract budgetary reports.

Is a personal vehicle mandatory to apply for this vacancy?

While possessing a valid South African driver’s licence and a reliable personal vehicle is listed as highly preferred, it is not an absolute barrier to entry if the applicant can demonstrate alternative, highly efficient mobility across various Cape Town retail and hospitality sites.

How are Employment Equity priorities integrated into this recruitment cycle?

Supercare by Empact Group is strictly aligned with national Employment Equity legislation. Preference will be given to candidates from designated backgrounds who match the division’s equity plan, though all associate-level professionals meeting the criteria are encouraged to submit profiles.

What is the final closing date for submitting applications to human resources?

The official closing date for this vacancy is 12 June 2026. The corporate submission system is automated and will systematically decline any incomplete files, late profiles, or email applications received after standard office hours on this date.

How to Apply

To apply for this associate-level cleaning operations position, please prepare your comprehensive portfolio, including an updated Curriculum Vitae, certified structural qualification documents, and copies of your industry certifications.

👉 Apply Online via Corporate Portal: Supercare Careers Portal

📞 Empact Group Recruitment Helpline – Tel: +27 (0) 11 209 8000

Application Deadline Warning: The official closing date for this contract position is Friday, 12 June 2026. Please ensure all digital applications are submitted well ahead of time, as late submissions cannot be accommodated by the operations division.

Flexible Hours Requirement: By submitting your application, you acknowledge that this role requires a willingness to work highly flexible hours, including weekends or night shifts, depending on the operational needs of the retail or hospitality client site.

Employment Equity Target Note: In compliance with the company’s transformation roadmap, first preference will be assigned to candidates who meet local employment equity requirements. Please declare your equity status clearly on your submission forms.

Apply early — this vacancy closes on 12 June 2026.

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Post last updated: 2026 | Keywords: Cleaning Contract Manager Jobs 2026, Supercare Empact Group Vacancies, Cape Town Cleaning Careers, Western Cape Operations Openings, Retail Soft Services Management, Hospitality Hygiene Audits, Fixed Term Contract Cleaning, SLA Management South Africa, Associate Level Operations, HSE Compliance Cleaning Services