Urgent Hiring | Temporary Customer Service Agent | King Phalo Airport (East London) | Aviation Passenger Services Role
FlySafair is hiring a Temporary Customer Service Agent to join its airport operations team at King Phalo Airport in East London. This short-term aviation role focuses on assisting passengers with ticket sales, bookings, flight changes, and providing professional customer service during daily airport operations.
If you are experienced in airport customer service, enjoy working with people, and can perform under pressure in a shift-based environment, this opportunity offers valuable aviation industry exposure.
✈️ Applications close 30 April 2026 — only 1 temporary position available. Apply immediately.
Temporary Customer Service Agent Job Overview
| Detail | Information |
|---|---|
| Job Title | Temporary Customer Service Agent |
| Company | FlySafair |
| Location | King Phalo Airport |
| Employment Type | Temporary (Temp) |
| Positions Available | 1 |
| Experience Level | Entry / Junior |
| Industry | Aviation |
| Job Function | Passenger Services / Ticket Sales |
| Job Reference | PassengerServices_TicketSales_ELS_02 |
| Closing Date | 30 April 2026 |
| Application Status | Open – Limited Temporary Role |
About the Company
FlySafair is a leading South African airline operating domestic routes with a strong focus on affordability, safety, and excellent passenger service.
The airline’s airport teams play a critical role in ensuring smooth passenger experiences, especially during ticketing, boarding, and flight disruption scenarios.
About the Role
The Temporary Customer Service Agent is responsible for supporting airport passenger services at King Phalo Airport. This includes assisting travellers with bookings, ticket sales, flight changes, and resolving customer queries in a professional manner.
This role is ideal for candidates with airport experience who can handle fast-paced environments and provide excellent service during peak travel periods.
Key Responsibilities of a Temporary Customer Service Agent
Ticketing & Passenger Support
- Assist passengers with ticket sales, bookings, and flight changes.
- Explain airline rules, terms and conditions, and procedures.
- Provide accurate flight and service information to customers.
Flight Disruption Handling
- Assist passengers during delays, cancellations, and disruptions.
- Provide calm and professional support during high-pressure situations.
- Escalate complex issues to the supervisor on duty.
Customer Service Excellence
- Deliver professional customer service at all times.
- Handle complaints in a timely and respectful manner.
- Ensure passengers receive clear and helpful communication.
Communication & Information Handling
- Safeguard confidential passenger information.
- Maintain proper phone etiquette and communication standards.
- Ensure accuracy when relaying information to customers.
Minimum Requirements – Temporary Customer Service Agent
Education:
- Grade 12 (Matric) or equivalent — essential
Experience:
- Airport experience — essential
- Ticket sales or airline customer service experience — essential
Technical Skills:
- Basic computer literacy — essential
- Microsoft Office (Word, Excel, Outlook) — essential
Work Conditions:
- Must be willing to work shifts, weekends, and public holidays
- Flexible working hours required
Core Skills:
- Strong English communication skills (written and verbal)
- Conflict resolution skills
- Ability to work under pressure
- Customer service excellence
Personal Attributes We Look For
Professionalism
Maintain a respectful and reliable presence in a busy airport environment.
Patience & Assertiveness
Handle passenger concerns calmly while maintaining control of situations.
Reliability
Strong punctuality and consistent attendance are essential for airport operations.
Customer Focus
Passion for assisting passengers and improving their travel experience.
Time Management
Ability to manage multiple tasks efficiently in a fast-moving environment.
Career Growth Opportunities in Aviation
Working with FlySafair can provide a strong foundation for long-term aviation careers:
- Customer Service Agent → Senior Agent
- Senior Agent → Airport Supervisor
- Supervisor → Airport Base Manager
- Manager → Regional Airport Operations Manager
Temporary roles can also lead to permanent placement opportunities based on performance.
Frequently Asked Questions – Temporary Customer Service Agent Jobs
Is this a permanent job?
No, this is a temporary contract position.
What experience is required?
Airport and ticket sales experience is essential.
Is Matric required?
Yes, Grade 12 or equivalent is required.
Where is the job located?
King Phalo Airport, East London.
Do I need to work shifts?
Yes, including weekends, public holidays, and flexible hours.
What is the closing date?
Applications close on 30 April 2026.
Is customer service experience important?
Yes, strong customer service experience is essential.
How to Apply for This Temporary Customer Service Agent Job
Ensure your application includes:
- Updated CV
- Matric certificate
- Proof of airport or customer service experience
- Relevant supporting documents (if applicable)
Applications close on 30 April 2026 — only one temporary position available.
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Post last updated: 2026 | Keywords: temporary customer service agent jobs South Africa 2026, FlySafair East London airport jobs, King Phalo Airport vacancies, aviation ticket sales jobs South Africa, airport customer service jobs Eastern Cape, airline passenger service agent jobs 2026
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