Hiring Now | Support Consultant Jobs | South Africa | Permanent Position Available
Dye & Durham, a leading global provider of cloud-based software and technology solutions for the legal sector, is hiring a Support Consultant in South Africa. If you are looking for a dynamic customer support role with an international legal technology company serving blue-chip clients worldwide, this is your chance to join a forward-thinking team and build a rewarding career in legal tech client services.
💼 Don’t miss this opportunity — apply today.
Support Consultant Job Overview
| Detail | Information |
|---|---|
| Job Title | Support Consultant |
| Company | Dye & Durham |
| Location | South Africa |
| Industry | Legal Technology / Software / Financial Services |
| Job Type | Permanent |
| Positions Available | 1 |
| Application Status | Open – Accepting Applications Now |
About Dye & Durham
Dye & Durham is a global leader in legal technology, providing cloud-based software and critical information services to law firms, financial institutions, and government organisations across Canada, the United Kingdom, Ireland, South Africa, and Australia. The company’s integrated solutions — spanning practice management, data insights and due diligence, and client onboarding — give legal practitioners the tools they need to manage their firms from client acquisition through to case management, legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
What Does a Support Consultant Do at Dye & Durham?
Support Consultants are at the heart of Dye & Durham’s customer experience. In this role, you will proactively and reactively manage customer orders and queries via telephone, email, and other channels — providing technical and product support, liaising with internal departments to resolve issues within strict SLAs, and taking full ownership of client escalations. You will serve law firms, financial institutions, and government clients across multiple international markets.
This is a customer-focused, process-driven, fast-paced support role that requires excellent communication skills, prior experience in a customer service environment, a good understanding of the conveyancing process, strong IT skills, and the drive to develop deep product and industry knowledge.
Key Responsibilities of a Support Consultant
Customer Order & Query Management
- Proactively and reactively manage customer orders via telephone, email, and any other appropriate communication channels.
- Handle all customer queries accurately, ensuring correct recording of every query on Dye & Durham’s in-house IT systems.
- Provide up-to-date information on the progression of orders and individual products within them.
- Manage both inbound and outbound telephone calls professionally and efficiently.
Query Resolution & SLA Management
- Liaise with all internal departments to ensure all customer queries are resolved within strict SLA timelines.
- Work to achieve and exceed SLAs and KPIs in the department and across the wider business.
- Collaborate with the team to meet collective targets and performance objectives.
Technical & Product Support
- Provide advice and technical support on all products and services offered by Dye & Durham.
- Develop in-depth knowledge of all products and services to ensure customers receive accurate, comprehensive support.
- Become competent in Dye & Durham’s bespoke systems quickly and maintain that competency as systems evolve.
Client Escalation Management
- Take full ownership for the resolution of client escalations through proactive query management.
- Follow the query handling, complaints, and escalations process with accuracy and attention to detail at all times.
- Ensure escalated issues are resolved to the client’s satisfaction within the required timeframes.
Minimum Requirements – Support Consultant
To be considered for this Support Consultant position, applicants must meet the following requirements:
Experience:
- Previous experience working in a customer-focused environment — essential
- Understanding of the legal industry and conveyancing process — essential
Technical Skills:
- Good IT skills and ability to become competent in bespoke systems quickly
- Ability to accurately record queries and manage data in in-house IT systems
Skills & Competencies:
- Excellent professional communication skills — written and verbal
- Customer-focused with a positive, can-do attitude
- Strong attention to detail and accuracy in query recording and process adherence
- Ability to follow query handling, complaints, and escalations processes consistently
- Drive to learn and develop in-depth product and service knowledge
- Ability to work within and contribute to a team environment focused on SLA and KPI achievement
Legal Requirements:
- Must have the legal right to live and work in South Africa
- Proof of right to work will be required during the recruitment process
Core Values We Look For in a Support Consultant
Customer Passion
Dye & Durham’s clients are law firms, financial institutions, and government organisations who depend on critical systems. We value Support Consultants who are genuinely passionate about solving customer challenges and who take pride in delivering excellent service every time.
Ownership & Accountability
Taking full ownership of client escalations — from first contact through to resolution — is central to this role. We value team members who see a problem through to the end and who never let a client issue fall through the cracks.
Continuous Learning & Curiosity
Legal technology evolves quickly. We value Support Consultants who have the drive to develop deep knowledge of our products, keep pace with industry changes, and always ask how tomorrow can be better than today.
Collaboration & Team Spirit
Support teams succeed together. We value consultants who share knowledge, support their colleagues, and work as a unified team to hit SLA and KPI targets.
Process Discipline & Accuracy
In a regulated legal technology environment, following the correct process every time matters. We value Support Consultants who understand the importance of process, document queries accurately, and handle complaints and escalations by the book.
What Dye & Durham Offers
Working at Dye & Durham means joining a global leader with prestigious blue-chip clients and international reach. The company offers:
- Competitive salaries aligned to the legal technology sector
- Healthcare and pension benefits
- Company discounts and wellness programs
- Internal and external training opportunities to support your growth and next career challenge
- Paid days off to move house or volunteer for your favourite charity
Career Growth Opportunities in Legal Technology Support
A Support Consultant role at Dye & Durham is an excellent foundation for a career in global legal technology. For motivated individuals, clear progression is available:
- Support Consultant → Senior Support Consultant
- Senior Support Consultant → Team Leader / Support Manager
- Support Manager → Client Success Manager / Account Manager
- Account Manager → Business Development / Product Specialist
Dye & Durham operates across five countries and is growing its South African footprint — career development opportunities are available across the group for high performers.
Frequently Asked Questions – Support Consultant Jobs
What is the conveyancing process and why is knowledge of it required? Conveyancing is the legal process of transferring ownership of property from one person or entity to another. It involves title searches, deeds registration, bond registration, and related legal and financial workflows. Dye & Durham provides critical information services and software used by conveyancing attorneys and legal practitioners — so understanding this process is central to providing effective client support.
What does “bespoke IT systems” mean in this context? Bespoke systems are software applications built specifically for a company’s internal use, as opposed to off-the-shelf software. Dye & Durham uses its own in-house IT systems for order management, query recording, and client communication. The ability to learn and become competent in new systems quickly is an essential skill for this role.
What are SLAs and KPIs in this context? SLAs (Service Level Agreements) are the agreed response and resolution timeframes within which customer queries must be handled. KPIs (Key Performance Indicators) are the metrics used to measure individual and team performance against these targets. Meeting and exceeding SLAs and KPIs is a core expectation of this role.
Is legal industry experience specifically required? Yes. A key understanding of the legal industry and the conveyancing process is listed as an essential competency. Candidates with a background in legal support, conveyancing, or property law administration will be strongly preferred.
Do I need to be based in South Africa? Yes. All applicants for this South Africa-based role must have the legal right to live and work in South Africa. Proof will be required during the recruitment process.
How to Apply for This Support Consultant Job
Ready to join the Dye & Durham team? Apply now.
Submit your CV and a cover letter highlighting your customer service and conveyancing or legal industry experience. Proof of your legal right to work in South Africa will be required during the recruitment process.
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Looking for more opportunities in legal technology and customer service? Browse our latest vacancies below:
- Support Consultant & Customer Service Jobs in South Africa – Apply Now
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Post last updated: 2026 | Keywords: support consultant jobs South Africa 2026, Dye Durham vacancies, legal technology support jobs, conveyancing support jobs South Africa, cloud software support consultant, legal tech customer service jobs, SLA support consultant jobs, law firm software support South Africa, bespoke systems support jobs, permanent legal tech jobs South Africa 2026
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