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locations Remote – South Africa (Supporting U.S. Operations)
time type Full Time (30–40 hrs/week)
posted on Published January 04, 2026
salary range $1,000 – $1,500 USD per month (approx. R18,500 – R28,000+)
Are you a socially intuitive administrative professional with a passion for real estate? Somewhere, a leading global talent partner, is recruiting a Virtual Assistant to provide critical support to a fast-growing property management business based in the United States. This role is a unique hybrid of customer success and back-office operations, designed for a South African professional who can communicate with warmth, confidence, and high emotional intelligence. If you are a self-driven problem-solver looking for a stable, high-paying remote career, this is your opportunity to become an indispensable partner to a U.S. entrepreneur.
Role Summary
The Virtual Assistant (Property Management Support) serves as the primary operational engine for a bustling U.S. real estate portfolio. Working directly with the business owner, you will manage the delicate balance of tenant relations, vendor logistics, and administrative organization. You aren’t just an assistant; you are a customer success specialist who ensures that tenants feel heard and that property operations run like clockwork behind the scenes.
Key Areas of Responsibility
1. Tenant Communication & Customer Success
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First Point of Contact: Respond promptly to tenant inquiries via phone, email, and text, maintaining a professional yet empathetic “service-first” tone.
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Issue Resolution: Provide consistent updates to tenants regarding maintenance requests, ensuring they are informed of timelines and resolutions.
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Relationship Building: Use your emotional intelligence to navigate tenant concerns and build long-term rapport.
2. Administrative & Operational Support
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Vendor Coordination: Schedule property maintenance with contractors and vendors, ensuring work is completed efficiently and within budget.
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Digital Organization: Manage and organize critical digital files, including leases, tenant records, and billing documents.
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Executive Support: Take control of the owner’s inbox, calendar, and daily task lists to maximize their productivity.
3. Process Improvement & Strategy
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Proactive Problem Solving: Spot potential operational bottlenecks before they escalate and take the initiative to implement solutions.
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SOP Development: Help the business scale by documenting Standard Operating Procedures (SOPs) and standardizing internal workflows for future growth.
Ideal Candidate Profile
Essential Requirements
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Location: Must be based in South Africa (facilitating strong cultural alignment and fluent English communication).
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Experience: 2+ years of experience as a Virtual Assistant, Customer Success Representative, or in a Property Management/Administrative role.
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Language: Excellent written and verbal English with a personable and professional communication style.
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Tech Proficiency: High confidence using Google Workspace, CRMs, and project management tools (e.g., Trello, Asana, or Monday.com).
Core Competencies
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Proactivity: An independent thinker who doesn’t wait for instructions but offers solutions.
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Attention to Detail: Meticulous in managing legal documents and financial records.
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Cultural Alignment: Ability to adapt to the fast-paced, direct communication style of U.S.-based business owners.
Package & Remuneration
This role offers a competitive USD-denominated salary, providing significant financial stability for South African-based professionals:
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Salary: $1,000 – $1,500 USD per month (depending on experience).
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Work Arrangement: 100% Work from Home (Full-Time).
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Environment: Direct collaboration with an innovative U.S. entrepreneur in a dynamic, growing industry.
About the Company
Through our partner Somewhere, we connect top-tier South African talent with innovative businesses in the U.S. and Europe. This specific client is a rapidly expanding property management firm that values proactivity, transparency, and a human-centric approach to real estate.
How to Apply
If you have the social intuition and administrative expertise to thrive in the U.S. property market, submit your application today.
Official Apply Link: Virtual Assistant – Property Management Support
Note: Successful candidates must have a reliable power backup solution (Inverter/UPS) and high-speed internet to ensure consistent availability during U.S. business hours.
Explore More Remote & Real Estate Careers
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