User Experience Design Opportunity at Capitec Bank Ltd
Capitec Bank Ltd is recruiting a highly skilled, creative, and user-focused UX Designer to join its growing Save product line team, based in Stellenbosch, Western Cape. This role is ideal for an experienced UX professional who is passionate about designing intuitive, accessible, and meaningful digital experiences within a fast-paced and innovation-driven banking environment.
The UX Designer will work across a wide range of savings and investment products, including main transactional accounts, structured savings plans, tax-free savings products, and investment initiatives. This position offers exposure to new product development, large-scale platforms, and the opportunity to directly influence how millions of clients interact with Capitec’s digital banking ecosystem.
This role suits a mid-to-senior UX Designer, with consideration given to lead-level professionals, who thrive in collaborative environments and are motivated by creating real-world impact through thoughtful design.
Who We Are
Capitec is a bank, but much more than that. The organisation believes that banking should enable people to take control of their financial lives through solutions that are simplified, accessible, affordable, and delivered through a strong personal experience.
By helping clients manage their financial lives better, Capitec enables them to live better. The organisation’s DNA is built around talented, committed teams who are passionate about innovation, service excellence, and building a trusted brand that makes a positive difference for clients and employees alike.
Capitec appoints people for their potential and continuously seeks driven individuals who are eager to evolve, innovate, and contribute meaningfully to the future of banking.
Why Choose Capitec
At Capitec, employees are supported through a strong Employee Value Proposition that focuses on cohesive teams, continuous learning, career growth opportunities, and valuable employee benefits and savings. The organisation lives by its leadership values by always putting the client first, acting with energy, and taking ownership in every situation.
Capitec is committed to creating an inclusive environment where every team member feels welcome, valued, focused, and empowered to grow. Diversity and employment equity are integral to how the organisation builds high-performing teams.
About the Role
The UX Designer will join the Save product line, contributing to the design and evolution of Capitec’s savings and investment experiences. The role involves working across both existing products and new initiatives, offering a balance of optimisation and innovation.
This position requires close collaboration with product managers, channel teams, and central UX teams to deliver user-centred solutions that align with business objectives and client needs. The UX Designer will play a key role in shaping how clients discover, understand, and use Capitec’s savings and investment products.
The role includes involvement in discovery, research, information architecture, prototyping, and concept development, ensuring that design decisions are grounded in user insight and validated through testing and feedback.
Key Responsibilities
User-Centred Design and Collaboration
The successful candidate will collaborate closely with product, channel, and central UX teams to deliver high-quality user-centred design solutions. This includes participating in cross-functional workshops, planning sessions, and design reviews to ensure alignment across teams.
Strong collaboration skills are essential to translate business requirements into intuitive user experiences that meet both client and organisational goals.
Discovery, Research, and Insight Generation
The UX Designer will contribute to discovery activities by conducting or supporting user research, analysing behavioural data, and identifying pain points and opportunities across the Save portfolio.
The role requires synthesising insights into clear design principles, user journeys, and experience strategies that inform product development and optimisation.
Information Design and Prototyping
The position involves creating information architectures, user flows, wireframes, and interactive prototypes for both existing and new products. These artefacts are used to explore ideas, test assumptions, and communicate design intent to stakeholders.
Strong prototyping skills are essential to iterate quickly, validate concepts, and support agile delivery processes.
Innovation and Experience Improvement
The UX Designer will support the team in driving innovation across the Save product portfolio. This includes exploring new concepts, contributing to future-facing initiatives, and continuously improving existing experiences based on user feedback and performance metrics.
The role encourages creative problem-solving while maintaining a strong focus on usability, accessibility, and consistency.
Design Quality and Consistency
The UX Designer is responsible for ensuring that designs align with Capitec’s design standards, usability principles, and brand guidelines. Attention to detail is critical to ensure consistency across touchpoints and platforms.
While the role is UX-focused, UI design skills are advantageous and may be applied where appropriate to support visual coherence and interaction quality.
Minimum Requirements
Candidates applying for this role must meet the following requirements:
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A relevant tertiary qualification in Design
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Minimum 5 years’ experience as a UX Designer (mid to senior level)
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Strong experience in UX research, information design, and prototyping
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Ability to work from Stellenbosch as a base, with flexibility for Century City when required
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Willingness to work within a 60% in-office policy
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Clear criminal and credit record
Experience and Professional Background
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Proven UX design experience within complex digital products or platforms
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Financial services experience is preferred
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Experience working in agile or cross-functional product teams
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Exposure to large-scale consumer-facing digital environments
Education (Ideal or Preferred)
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Bachelor’s Degree in Design
Key Skills and Competencies
The ideal candidate will demonstrate strong capability in:
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UX research and insight synthesis
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Information architecture and user flow design
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Prototyping and concept validation
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Planning, organising, and coordination
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Business and design communication
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Presentation and stakeholder engagement
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Attention to detail and design quality
Fundamental Competencies
This role requires a professional who is:
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User-focused and empathetic
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Curious and innovation-driven
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Collaborative and open to feedback
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Structured and methodical in approach
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Comfortable working in fast-changing environments
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Accountable and ownership-oriented
Employment Details
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Position Type: Permanent
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Company: Capitec Bank Ltd
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Location: Stellenbosch, Western Cape
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Industry: Banking and Financial Services
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Job Functional Area: User Experience Design
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Experience Level: Mid to Senior
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Date Posted: 03 February 2026
Apply for UX Designer – Stellenbosch
Capitec is looking for talented UX Designers who are passionate about shaping meaningful digital experiences and contributing to the future of banking.
👉 Apply for UX Designer – Stellenbosch
Candidates are encouraged to explore life at Capitec and complete the required assessment before finalising their application. Only shortlisted candidates will be contacted.
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