Advanced Infrastructure and Systems Support Opportunity at Pedros

Pedros is recruiting a highly skilled and technically advanced Third Line IT Technician to join its Head Office IT team based in Newlands East, KwaZulu-Natal, on a permanent basis. This associate-level opportunity is ideal for an experienced IT professional with strong expertise in server administration, cloud technologies, network security, and advanced troubleshooting within a multi-site business environment.

The role sits at the core of Pedros’ digital ecosystem and plays a critical role in ensuring that infrastructure remains secure, scalable, resilient, and operationally stable. The successful candidate will serve as the senior technical escalation point for complex issues, while also contributing to infrastructure projects, system improvements, and long-term technology transformation across stores and head office.

This position is well suited to a proactive, detail-driven IT professional who thrives in high-responsibility environments and enjoys working with modern enterprise technologies.

About the Role

The Third Line IT Technician is responsible for the administration, monitoring, and optimisation of Pedros’ core IT infrastructure. The role focuses on maintaining uptime, improving system reliability, strengthening security controls, and supporting business continuity across all locations.

As a senior technical specialist, the Third Line IT Technician provides expert-level support to 1st and 2nd line teams, leads root-cause analysis for recurring issues, and ensures that infrastructure standards are consistently applied. The role also contributes to strategic initiatives by recommending and implementing technologies that improve efficiency, scalability, and security.

Working closely with IT leadership, service delivery teams, and external vendors, this role ensures that technology supports uninterrupted trading and operational performance across the business.

Key Responsibilities

Server and Cloud Administration

The Third Line IT Technician is responsible for managing, configuring, and maintaining Windows Server environments, Microsoft Azure, Azure Active Directory, and the Microsoft 365 ecosystem. This includes ensuring that systems are optimised for performance, reliability, and security.

The role oversees enterprise patch management policies across servers and endpoints, ensuring that updates are applied in a controlled and compliant manner. Disaster recovery readiness, system availability, and uptime are critical deliverables, with the technician ensuring that backup and recovery processes are tested and effective.

Network and Security Management

A key responsibility of the role is configuring and managing firewalls, switches, VPNs, and network security appliances across the organisation. The Third Line IT Technician enforces group policies and endpoint security controls to protect systems and data.

The role also oversees antivirus platforms, threat detection tools, and response mechanisms, ensuring that security incidents are identified and addressed promptly. Maintaining a strong security posture across stores and head office is essential in protecting both operational systems and customer data.

Remote Monitoring and Management

The Third Line IT Technician manages Remote Monitoring and Management (RMM) tools to enable proactive detection and resolution of infrastructure issues. By analysing alerts, performance data, and system health indicators, the role helps prevent downtime and service disruptions.

Regular health, performance, and compliance reports are produced to provide visibility into infrastructure stability and risk areas. The technician also refines alerting and escalation processes to improve response times and resolution efficiency.

Advanced Troubleshooting and Escalation Support

As the senior escalation point, the Third Line IT Technician supports 1st and 2nd line teams by resolving complex technical issues that cannot be addressed at lower support levels. This includes diagnosing infrastructure failures, performance bottlenecks, and security-related incidents.

The role leads root-cause analysis for recurring problems and implements long-term remediation strategies to reduce repeat incidents. A structured and methodical troubleshooting approach is essential to maintaining system stability.

Documentation and Compliance

The role requires maintaining accurate and detailed documentation, including system configurations, patch logs, network diagrams, and infrastructure standards. This documentation supports operational continuity and audit readiness.

The Third Line IT Technician ensures compliance with IT governance frameworks, POPIA, PCI-DSS, and internal ICT security standards. Adherence to compliance requirements is critical in protecting the organisation from regulatory and operational risk.

Projects and Continuous Improvement

The role supports IT infrastructure projects, including system upgrades, migrations, and technology rollouts. The Third Line IT Technician contributes technical expertise during planning and implementation phases to ensure successful project outcomes.

The technician also identifies opportunities to improve systems, processes, and tools, recommending solutions that enhance operational efficiency, scalability, and security. Collaboration with IT leadership helps standardise best practices across stores and head office.

Minimum Requirements

Candidates applying for this role must meet the following requirements:

• Degree or diploma in Computer Science, Information Technology, or a related field

• Minimum 4 to 5 years’ experience in a third-line or server administration role

• Strong knowledge of Microsoft Azure, Active Directory, and the Microsoft 365 environment

• Proven experience with firewalls, switches, VPNs, and RMM tools

• Experience with enterprise patching, Group Policy (GPO) management, and endpoint security

• Familiarity with IT service management practices, including ticketing systems, SLA adherence, and technical documentation

• Valid driver’s license and willingness to travel to sites when required

Key Skills and Competencies

The ideal candidate will demonstrate strong capability in:

• Enterprise server and cloud administration

• Network configuration and security management

• Advanced troubleshooting and problem resolution

• Infrastructure monitoring and performance optimisation

• IT governance and regulatory compliance

• Technical documentation and reporting

• Project support and technology implementation

• Collaboration with multi-level IT teams

• Working under pressure in operational environments

• Strong analytical and attention-to-detail skills

Employment Details

• Position Type: Permanent

• Company: Pedros

• Division: Head Office

• Business Unit: IT

• Location: Newlands East, KwaZulu-Natal

• Industry: Restaurants / Food Services

• Job Functional Area: Information Technology

• Experience Level: Associate

• Closing Date: 19 February 2026

Apply for Third Line IT Technician – Pedros

Experienced IT professionals who meet the above requirements and are ready to take ownership of enterprise infrastructure and advanced technical support are encouraged to apply.

👉 Apply for Third Line IT Technician – Pedros

If you do not receive feedback after applying, please consider your application unsuccessful.

Explore More Job Opportunities

👉 Information Technology Jobs
👉 Technical and Systems Roles
👉 Permanent Jobs in KwaZulu-Natal