Temporary Customer Service Agent

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook
• Excellent understanding of delivering great customer service
• Excellent written and verbal command of the English language including proper phone etiquette
• Conflict resolution skills.

Personal Attributes: 

• Punctual;
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, including dealing with confidential information
• Immaculate time keeping
• The ability to work well under pressure
• Practice good time management
• Customer focused and service orientated;

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 05 January 2026