Company: Pedros
Location: Cape Town, Western Cape
Division: Stores
Job Type: Permanent
Experience Level: Mid-Senior
Industry: Restaurants / Retail / FMCG
Functional Area: Management
Date Posted: 28 October 2025
Closing Date: Not specified
About Pedros
Pedros is a leading restaurant chain in South Africa, recognized for delivering high-quality food, exceptional customer service, and a memorable dining experience. With a strong footprint across the country, Pedros is committed to operational excellence, innovation, and professional growth for its employees.
Joining Pedros means becoming part of a dynamic and collaborative organisation that values teamwork, customer satisfaction, and continuous improvement in the Quick Service Restaurant (QSR) sector.
Explore more Pedros career opportunities through Jobs and Career Opportunities South Africa.
Position Overview
Pedros is seeking an experienced Store Manager to oversee the operations of its restaurant/take-away in Cape Town. The successful candidate will ensure that all operational, financial, and customer service objectives are met while leading, developing, and motivating the store team.
This role is ideal for a professional with strong leadership skills, operational knowledge of the QSR or fast-food industry, and a customer-focused approach.
Key Responsibilities
Store Operations
-
Oversee the overall operation of the restaurant/take-away according to Pedros standards.
-
Ensure quality standards of food and SOPs are consistently maintained.
-
Manage stock control, purchasing, and inventory to optimise efficiency.
-
Handle customer complaints and maintain high levels of customer service.
-
Maximise profitability and achieve sales and GP% targets.
-
Ensure daily opening and closing procedures are completed accurately.
Staff Leadership & Development
-
Manage, train, and motivate store staff to achieve productivity and profitability goals.
-
Conduct regular staff meetings, performance evaluations, and structured training programmes.
-
Lead recruitment, selection, and onboarding of new team members.
-
Ensure compliance with disciplinary procedures and work rosters.
Health, Safety & Compliance
-
Ensure compliance with health and safety regulations in-store.
-
Promote a safe and hygienic working environment for staff and customers.
Marketing & Customer Engagement
-
Support in-store promotional and incentive programmes.
-
Manage customer service relations to resolve complaints promptly and professionally.
-
Monitor and implement marketing activities to drive customer engagement and sales.
Minimum Requirements
Essential:
-
Minimum 3 years’ experience in restaurant or fast-food management.
-
Strong management and organisational skills.
-
Excellent customer service and communication skills.
-
Ability to lead a team and meet operational targets.
-
Problem-solving mindset with attention to detail.
Advantageous:
-
Knowledge of GAAP accounting principles and financial management.
-
Experience in QSR or retail food operations.
Core Competencies
-
Leadership and team development.
-
Operational and financial management.
-
Customer service orientation.
-
Problem-solving and decision-making.
-
Time management and organisational skills.
-
Effective communication and interpersonal skills.
Special Conditions of Employment
-
Must be a South African citizen with a clear credit and criminal record.
-
Must be willing to work flexible hours, including weekends and public holidays.
-
Ability to work in a fast-paced, high-pressure environment.
Remuneration and Benefits
-
Market-related salary.
-
Opportunities for career growth and professional development.
-
Access to Pedros employee benefits and incentives.
Why Join Pedros
As a Store Manager at Pedros, you will play a critical role in ensuring operational excellence, customer satisfaction, and team development. You will enjoy:
-
A dynamic and supportive work environment.
-
Opportunities to grow professionally within the QSR and retail industry.
-
The satisfaction of leading a team and contributing to Pedros’ brand excellence.
Employment Equity Commitment
Pedros is an equal opportunity employer. Recruitment aligns with the company’s Employment Equity Plan and Transformation Strategy, with preference given to suitably qualified candidates from designated groups.
How to Apply
Interested candidates who meet the above requirements are encouraged to apply via the official Pedros Careers Portal.
Application Guidelines:
-
Submit an updated CV.
-
Include certified copies of your ID and relevant certificates.
-
Quote the position title: Store Manager – Cape Town.
-
Only shortlisted candidates will be contacted.
Explore More Opportunities
Connect With Us
Stay connected with Jobs and Career Opportunities South Africa for verified job updates and career resources:
Leave a Reply