Technical Customer Support and Machinery Service Coordination Role

Adendorff Machinery Mart is recruiting a Service Advisor – Tools and Machinery for its Strand, Western Cape branch. This is a permanent retail and technical support opportunity for candidates who have strong customer service skills and technical knowledge of tools and machinery products.

The successful candidate will act as a technical liaison between customers and service technicians, ensuring that repair services, product advice, and customer communications are handled professionally and efficiently. This role is ideal for candidates with experience in mechanical systems, power tools, or machinery repairs who enjoy customer-facing technical support roles.

The company sources tools and machinery globally to provide customers with high-quality equipment at competitive prices while maintaining strong customer service standards across all branches.

Purpose of the Role

The Service Advisor is responsible for supporting the repairs and service department by managing customer interactions, coordinating repair workflows, and providing technical product guidance.

The role ensures that customers receive accurate information regarding repair options, warranty coverage, and service scheduling while maintaining positive long-term customer relationships.

This position contributes to operational efficiency by ensuring smooth communication between customers, service technicians, and store operations teams.

Key Responsibilities

The Service Advisor will consult with repair technicians regarding necessary repairs and possible technical alternatives to ensure cost-effective service solutions for customers.

Using technical product knowledge, the candidate will provide customers with information regarding available parts, service options, and repair processes.

The role requires answering customer questions about service outcomes, scheduling appointments, and managing service bookings.

Providing customers with information about warranty protections and potential cost-saving repair solutions is an important part of customer service delivery.

Managing and overseeing the repairs division workflow and service scheduling is required to ensure efficient turnaround times.

The Service Advisor will contact customers to advise them on product and repair pickup times once services have been completed.

Maintaining positive customer relationships is essential to encourage repeat business and maintain strong brand reputation.

Minimum Requirements

No formal experience level is specified, however proven experience in customer service, technical support, or service advisory roles is highly advantageous.

Technical knowledge of tools and machinery will be considered an advantage, including experience with:

• Power tools
• Welding machines
• Compressors
• Petrol and diesel engines
• Generators

Technical Skills and Competencies

Strong technical understanding of mechanical systems is required to provide accurate customer advice.

The candidate must be able to communicate effectively with customers at all levels, including technical and non-technical clients.

Strong attention to detail is required when managing repair documentation and service schedules.

The candidate must be able to read and write English proficiently for professional communication and reporting.

Strong knowledge of repairs and maintenance processes for tools and machinery is required.

Customer service and relationship management skills are essential for maintaining long-term client loyalty.

Behavioural Competencies

The candidate must be highly motivated and customer-focused.

Excellent communication skills are required to liaise between customers, technicians, and internal departments.

Detail orientation is essential to ensure accurate service scheduling and repair documentation.

Strong problem-solving ability is required to recommend suitable repair or service alternatives.

Professionalism and reliability are required when managing customer service interactions.

Work Environment and Operational Focus

This role operates within a retail machinery store environment in Strand, Western Cape.

Working hours typically include:
Monday – Friday: 08:00 – 17:00
Saturday: 08:00 – 13:00

The role requires direct customer interaction and coordination with technical repair teams.

Adendorff Machinery Mart is committed to long-term staff development, training, and building professional customer relationships in line with its organisational vision of delivering total customer solutions.

Employment Details

Position: Service Advisor – Tools and Machinery
Company: Adendorff Machinery Mart
Industry: Retail / Tools and Machinery
Location: Strand, Western Cape
Division: Loc 30 Strand
Employment Type: Permanent
Salary: Negotiable with benefits
Minimum Experience Level: Not Applicable
Posted Date: 02 March 2026
Closing Date: 16 April 2026

Applicants who do not receive feedback within two weeks after applying should consider their application unsuccessful.

Apply for Service Advisor – Adendorff Strand

Candidates with strong technical customer service and machinery knowledge are encouraged to apply.

👉 Apply for Service Advisor – Strand Western Cape

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