Service Advisor Administrator 2026 – Motus Mercedes-Benz The Glen | Automotive Jobs Johannesburg South | Apply Now

Luxury automotive dealership jobs Johannesburg South 2026 | Mercedes-Benz careers The Glen | Customer service administrator jobs Gauteng | Motus Corporation vacancies Johannesburg

Motus Corporation, one of South Africa’s largest JSE-listed automotive retail groups, is recruiting a Service Advisor Administrator at its Mercedes-Benz The Glen dealership in Johannesburg South, Gauteng. This permanent, full-time opportunity sits within the Motus Retail Division and is suited to a highly organised, client-focused professional with solid administrative and customer service experience. If you thrive in a premium, fast-paced environment and want to build a career with one of the world’s most iconic automotive brands — applications close 09 April 2026, so apply without delay.

⚠️ 1 Position Available | Permanent Role | Johannesburg South, Gauteng | Closes 09 April 2026 — Submit Your CV Today

Job Overview

Job Title	Administrator: Service Advisor
Company	Motus Corporation
Dealership	Mercedes-Benz The Glen
Division	Retail – Mercedes-Benz
Industry	Automotive \| Luxury Dealership \| Customer Service
Job Type	Permanent \| Full-Time
Positions Available	1
Location	The Glen, Johannesburg South, Gauteng
Minimum Qualification	Matric / Grade 12
Experience Required	2+ Years (Customer Service / Administration)
Experience Level	Mid-Senior
Salary	Market Related (Not Disclosed)
Closing Date	09 April 2026
Application Status	✅ Open — Apply Now

📍 Note: A similar Service Advisor Administrator vacancy exists at Motus Mercedes-Benz Bryanston (Sandton). If you are open to either location, apply to both separately. Ensure you apply to the correct dealership for your preferred location.

About Motus Corporation

Motus Corporation (JSE: MTH) is one of South Africa’s largest integrated automotive groups, operating across vehicle retail, rental, motor-related financial services, and aftermarket parts. With a footprint spanning multiple premium and luxury OEM franchises — including Mercedes-Benz, Hyundai, Ford, and Kia — Motus employs thousands of professionals across South Africa and internationally. Mercedes-Benz The Glen forms part of Motus’s flagship luxury retail network, serving the high-demand Johannesburg South corridor including Glenvista, Mulbarton, Bassonia, and Alberton. The dealership upholds the exacting Mercedes-Benz SA (MBSA) brand standards in both vehicle sales and after-sales service.

Purpose of the Role

The Service Advisor Administrator is the operational hub of the dealership’s after-sales service department. The incumbent ensures that client interactions — from initial booking through to final invoice and vehicle handover — are handled with precision, professionalism, and in full alignment with Mercedes-Benz brand expectations. This role is critical to the dealership’s Customer Satisfaction Index (CSI) performance, which directly influences MBSA franchise compliance and workshop revenue targets.

Key Responsibilities

Client Liaison & Service Booking

Receive and process vehicle service booking requests via telephone, email, and walk-in — delivering a premium, friction-free experience at every touchpoint
Schedule appointments in the dealership management system, balancing workshop capacity, technician availability, and client convenience
Proactively communicate service status updates and turnaround time estimates to clients throughout the service process
Conduct post-service follow-up calls to confirm client satisfaction and support the dealership’s CSI score targets

Records Management & Administration

Capture and maintain accurate client profiles, vehicle service histories, warranty records, and maintenance plan details in the DMS
Prepare job cards, service quotations, and final invoices in line with dealership procedures and MBSA billing standards
Manage both digital and physical filing systems to ensure documentation is organised, accurate, and audit-ready at all times
Assist the service manager with monthly reporting on bookings, throughput volumes, and customer satisfaction metrics

Payments & Financial Administration

Process customer payments across cash, card, fleet account, maintenance plan, and motor plan billing channels accurately and timeously
Handle billing queries professionally, escalating complex disputes to the accounts or service manager where appropriate
Perform daily payment reconciliations and flag discrepancies in accordance with internal financial controls

Workshop Coordination & Complaint Resolution

Liaise with the workshop supervisor and parts department to track job progress and confirm parts availability prior to booking confirmation
Resolve client service complaints at first contact where possible, applying Mercedes-Benz customer care recovery protocols
Escalate unresolved issues to the Service Manager and document all complaint interactions for quality assurance purposes

Minimum Requirements

Education: Matric / Grade 12 (essential); diploma in Business Administration, Customer Relations, or Automotive Management is advantageous
Experience: Minimum 2 years in a customer service, front-office administration, or franchised dealership administrator role
Systems: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Kerridge (CDK Drive), Evolve DMS, or similar dealership management systems is a strong advantage
Communication: Excellent verbal and written English; additional South African languages advantageous for serving Johannesburg South’s diverse client base (Zulu, Sotho, Afrikaans)
Industry: Prior experience in a franchised automotive dealership, vehicle finance (WesBank, MFC Nedbank, Absa VAF), or luxury/premium service environment preferred
Driver’s Licence: Valid Code 8 / EB driver’s licence preferred
Competencies: High attention to detail, composure under pressure, strong time management, and an instinctive client-first orientation
POPIA: By applying, candidates consent to the processing of their personal information for recruitment purposes in terms of the Protection of Personal Information Act (POPIA), Act 4 of 2013

Why Join Motus Mercedes-Benz The Glen

Johannesburg South growth corridor: The Glen and surrounding areas (Glenvista, Alberton, Soweto, Midvaal) represent one of Gauteng’s fastest-growing middle-to-upper-income markets — giving this dealership strong forward revenue momentum and job stability
Mercedes-Benz brand equity: Working for an MBSA-franchised dealership positions your CV at the top tier of the South African automotive aftersales market, opening doors across luxury, fleet, and financial services sectors
MIBCO-governed employment: As a retail motor industry employer, Motus falls under the Motor Industry Bargaining Council (MIBCO) main agreement, which sets minimum wage floors, leave provisions, and dispute resolution processes that protect employee rights
Internal mobility: Motus’s multi-brand, multi-division structure enables lateral moves into vehicle sales, fleet administration, F&I (Finance & Insurance), and motor-related financial services without leaving the group
Training & certification: Access to MBSA-accredited product training and Motus internal learning programmes that build industry-recognised competencies across the Merseta automotive SETA framework
Permanent contract: Full-time permanent employment with access to provident fund (MIPF), medical aid, and performance incentives (benefits subject to confirmation at offer stage)

Career Growth Path

Service Advisor Administrator – The Glen — Build foundational DMS expertise, MBSA process knowledge, and a premium client service reputation (Years 1–2)
Senior Service Advisor / Service Advisor (Technical Track) — With MBSA product training, transition into a full advisory role managing a dedicated client portfolio and workshop job card ownership (Years 2–4)
Service Team Leader / Assistant Service Manager — Supervise a team of advisors, own CSI performance targets, and manage daily workshop scheduling and escalations (Years 4–6)
Service Manager / Aftersales Manager — Full P&L accountability for workshop revenue, MBSA franchise compliance, warranty cost management, and aftersales team leadership (Years 6+)

Frequently Asked Questions (FAQ)

1. What makes the Johannesburg South automotive market different from Sandton or the northern suburbs?

Johannesburg South — encompassing The Glen, Glenvista, Alberton, Mulbarton, Bassonia, and the broader Ekurhuleni border — is a distinct automotive retail market from the Sandton/Bryanston corridor. While Sandton skews toward ultra-high-net-worth clients and corporate fleet buyers, Johannesburg South’s Mercedes-Benz clientele typically includes established professionals, small business owners, and aspirational luxury buyers who place high value on personalised, community-rooted service. This means the Service Advisor Administrator at The Glen must combine the premium service protocols of a luxury OEM dealership with the warm, relationship-driven communication style that resonates with this market. Candidates with experience in Johannesburg South community banking, legal practices, or healthcare — where client relationship depth matters — often adapt exceptionally well to this dealership environment.

2. How does the Motor Industry Bargaining Council (MIBCO) affect my employment at a Motus dealership?

The Motor Industry Bargaining Council (MIBCO) is a statutory body established under the Labour Relations Act 66 of 1995 that governs employment conditions for workers in the retail motor industry — including franchised car dealerships like Mercedes-Benz. MIBCO’s main agreement sets legally binding minimum wages (reviewed annually), minimum leave entitlements, overtime rates, and procedures for disciplinary hearings and disputes. As a Motus employee, your employment contract must comply with MIBCO minima, and any disputes can be referred to MIBCO’s dispute resolution structures before escalating to the CCMA. This gives dealership employees a specialised, industry-specific layer of protection beyond the Basic Conditions of Employment Act (BCEA). Checking whether the salary offered meets the current MIBCO wage schedule for your job grade is a legitimate and recommended step before accepting any offer.

3. What is a dealership CSI score and why does it matter for a Service Advisor Administrator?

CSI stands for Customer Satisfaction Index — a metric used by OEMs like Mercedes-Benz SA (MBSA) to measure how satisfied customers are with the sales and after-sales experience at franchised dealerships. MBSA typically measures CSI through post-service surveys sent directly to clients via SMS or email after a workshop visit. Dealerships must maintain CSI scores above MBSA’s minimum threshold to retain their franchise agreement, access model allocations, and qualify for OEM bonus structures. The Service Advisor Administrator directly impacts CSI because you control client communication, turnaround time accuracy, and complaint resolution speed — the three factors customers most frequently cite in CSI surveys. A dealership with a high CSI score is also more financially stable and less likely to face franchise review, which translates directly into job security for the administrative team.

4. Is experience with Kerridge or Evolve DMS essential, and what alternatives are accepted?

Kerridge Commercial Systems (CDK Drive) and Evolve DMS are the two most widely deployed dealer management systems in South African franchised dealerships. However, most dealerships — including within Motus — provide system-specific training to new hires, so prior DMS experience is advantageous rather than a hard requirement. If you have worked on comparable platforms such as Automate, Autoline, Autosoft, Reynolds & Reynolds, or even a structured CRM like Salesforce or Microsoft Dynamics, these demonstrate the database navigation and structured data-entry skills that transfer readily to dealership DMS environments. Candidates from vehicle finance (where systems like DealerNet, F&I Express, or bank-specific origination platforms are used) will also find the transition straightforward. The critical underlying competency is disciplined, accurate data capture — the system itself can be learned on the job.

5. What is the Merseta and how does it affect training and career development at a dealership?

The Merseta (Manufacturing, Engineering and Related Services Sector Education and Training Authority) is the SETA responsible for skills development in the South African automotive, manufacturing, and engineering sectors, operating under the Skills Development Act 97 of 1998. For dealership employees, Merseta’s relevance is twofold: first, Motus as a large employer is required to pay a Skills Development Levy (SDL) of 1% of payroll to SARS, a portion of which is returned as discretionary and mandatory grants when the company submits a Workplace Skills Plan (WSP) and Annual Training Report (ATR). This incentivises Motus to fund staff training. Second, Merseta accredits automotive learnerships and qualifications — including the National Certificate: New Venture Creation (NQF 2–4) and customer service qualifications — that employees can complete while working, resulting in a nationally recognised credential that improves long-term employability across the motor industry.

⚠️ How to Apply

Documents Required:

Updated CV (maximum 4 pages)
Certified copy of Matric certificate and any post-school qualifications
Copy of South African ID document
Copy of driver’s licence (if applicable)
Brief cover letter (1 page) addressing your relevant customer service or dealership experience

⚠️ Closing Date: 09 April 2026. Late or incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you have not received feedback within 14 days of the closing date, please consider your application unsuccessful.

📍 This post is for Mercedes-Benz The Glen (Johannesburg South) only. If you wish to apply to the Bryanston (Sandton) vacancy, please submit a separate application.

➡️ APPLY NOW

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