Senior Administrator (Administration Manager) | Fidelity Services Group Careers South Africa

Location: Cape Town, Western Cape
Job Type: Permanent
Closing Date: 31 December 2025
Department: Fidelity Security Services – Cape Town

About Fidelity Services Group

Fidelity Services Group is a leading provider of integrated security and risk management solutions across South Africa and beyond. With a strong national footprint and a commitment to operational excellence, Fidelity delivers professional security, technology-driven solutions, and support services to a diverse client base across multiple industries.

Position Overview

Fidelity Security Services is seeking an experienced Senior Administrator (Administration Manager) to join its Cape Town operations. This role is responsible for overseeing administrative functions, managing a team of operations administrators, and ensuring efficient, compliant, and professional office operations.

The successful candidate will bring strong leadership, exceptional organisational skills, and a high level of attention to detail, while supporting operational teams through effective administrative management.

Key Responsibilities

Administrative Management

Supervise and manage a team of operations administrators to ensure smooth day-to-day office operations.
Develop, implement, and maintain administrative procedures and policies to improve efficiency and consistency.
Ensure accurate record-keeping and compliance with internal controls and company standards.

People & Performance Management

Oversee recruitment, onboarding, training, and performance management of administrative staff.
Provide guidance, coaching, and support to ensure high productivity and professional conduct.
Allocate workloads effectively and monitor task completion and deadlines.

Financial & Operational Support

Monitor and manage departmental budgets, including expense tracking and reporting.
Assist with administrative support for operational projects and initiatives.
Collaborate closely with management and other departments to align administrative support with business needs.

Governance & Confidentiality

Handle sensitive and confidential information with the highest level of professionalism and discretion.
Ensure adherence to company policies, POPIA requirements, and regulatory standards.

Minimum Requirements

Bachelor’s Degree in Business Administration or a related field.
Minimum of 5 years’ experience in an administrative environment.
At least 2 years’ experience in an administrative or office management role.
Strong leadership, organisational, and communication skills.
Proven ability to prioritise, delegate, and manage multiple tasks effectively.
Excellent problem-solving and decision-making abilities.
Proficiency in Microsoft Office Suite and relevant administrative systems.

Core Competencies

Leadership and people management
High attention to detail and accuracy
Strong organisational and planning skills
Professional communication (verbal and written)
Confidentiality, integrity, and accountability
Ability to work under pressure and meet deadlines

Why Join Fidelity Services Group?

Be part of one of South Africa’s most respected security organisations.
Play a key role in supporting operational excellence through effective administration.
Work in a professional, structured, and growth-focused environment.
Opportunity to lead, develop, and influence administrative teams.

POPIA & Employment Equity

Fidelity Services Group reserves the right not to fill this position. Appointments are made based on merit, with consideration given to employment equity objectives.

All personal information submitted will be processed in accordance with the Protection of Personal Information Act (POPIA) and will be used solely for recruitment purposes.

How to Apply

Interested candidates must apply via the official Fidelity Services Group careers platform.

If you do not receive feedback by 31 December 2025, please consider your application unsuccessful.

👉 Apply here

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