Senior Administration Officers: UIF Operations (X16 Posts) – POST 02/18

January 26, 2026 admin Government Jobs & Public Sector Careers 0

Government jobs South Africa
Government jobs South Africa

Permanent Government Employment Opportunities with the Department of Employment and Labour

The Department of Employment and Labour invites suitably qualified and experienced candidates to apply for Senior Administration Officer: UIF Operations (POST 02/18) positions. A total of sixteen (16) permanent posts are available across Labour Centres and Satellite Offices in KwaZulu-Natal.

These positions play a critical role in the delivery of Unemployment Insurance Fund (UIF) services, ensuring efficient client support, accurate claims processing, quality assurance, and compliance with applicable legislation and public service standards.

Salary and Employment Details

  • Salary: R397 116 per annum
  • Position Type: Permanent
  • Employer: Department of Employment and Labour
  • Job Functional Area: UIF Operations / Client Services
  • Experience Level: Senior / Supervisory

Available Posts and Locations

Vacancies are available at the following centres:

  • Dundee Labour Centre – Ref No: HR4/4/5/84 (X1)
  • Estcourt Labour Centre – Ref No: HR4/4/5/8584 (X1)
  • Kokstad Labour Centre – Ref No: HR4/4/5/8784 (X1)
  • Ladysmith Labour Centre – Ref No: HR4/4/5/8884 (X1)
  • Port Shepstone Labour Centre – Ref No: HR4/4/5/9084 (X1)
  • Prospecton Labour Centre – Ref No: HR4/4/5/9184 (X1)
  • Richards Bay Labour Centre – Ref No: HR4/4/5/9284 (X1)
  • Richmond Labour Centre – Ref No: HR4/4/5/9384 (X1)
  • Stanger Labour Centre – Ref No: HR4/4/5/9484 (X1)
  • Ulundi Labour Centre – Ref No: HR4/4/5/9584 (X1)
  • Satellite Office: Jozini – Ref No: HR4/4/5/86 (X2)
  • Verulam Labour Centre – Ref No: HR4/4/96 (X2)
  • Satellite Office: Phoenix – Ref No: HR4/4/5/89 (X1)
  • Vryheid Labour Centre – Ref No: HR4/4/5/97 (X1)

Applicants must apply for one centre only and quote the correct reference number.

About the Role

Senior Administration Officers: UIF Operations are responsible for delivering Unemployment Insurance services through direct engagement with clients. The role ensures that UIF claims are processed accurately, quality standards are maintained, and all activities comply with legislative and departmental requirements.

The position also includes supervisory responsibilities, ensuring effective management of resources and service delivery within the UIF operations environment.

Key Responsibilities

UIF Client Services and Claims Processing

Provide UIF services through interaction with clients, ensuring accurate administration and processing of UIF claims in line with legislation and internal policies.

Quality Assurance and Follow-Up

Conduct quality assurance on UIF applications, follow up on outstanding claims, and ensure all applications meet required standards before finalisation.

Operational and Resource Supervision

Supervise human, financial, and physical resources within the section, ensuring effective utilisation of staff, equipment, and assets.

Compliance and Policy Implementation

Ensure adherence to UIF legislation, departmental policies, Batho Pele principles, and public sector governance requirements.

Minimum Requirements

To be considered, candidates must meet the following requirements:

  • Undergraduate qualification at NQF Level 6, recognised by SAQA, in one of the following fields:
    • Operations Management
    • Public Management or Administration
    • Business Administration or Management
    • Financial Accounting
    • Finance
  • Minimum two (2) years’ functional experience in:
    • Client Services environment, or
    • Claims Processing environment, or
    • Insurance environment

Knowledge Requirements

Applicants must demonstrate working knowledge of:

  • Unemployment Insurance Act (UIA) and Regulations
  • Unemployment Insurance Contributions Act (UICA)
  • Department of Employment and Labour & UIF Policies and Procedures
  • Operational systems
  • Batho Pele Principles
  • Protection of Personal Information Act (POPIA)
  • Public Finance Management Act (PFMA)
  • Treasury Regulations

Skills and Competencies

The ideal candidate will demonstrate:

  • Strong verbal and written communication skills
  • Interpersonal, listening, and presentation skills
  • Computer literacy
  • Planning, organising, and problem-solving skills
  • Ability to work effectively in a team
  • Dedication, self-motivation, and professionalism
  • Innovative and supportive approach to service delivery

How to Apply – Senior Administration Officers: UIF Operations

Applicants must submit their applications to the specific Labour Centre where the vacancy exists. Applications may be submitted by email or hand delivery.

Email Applications (Preferred)

Send your application to the relevant email address below:

  1. Dundee Labour Centre
    📧 Jobs-KZN4@Labour.gov.za

  2. Estcourt Labour Centre
    📧 Jobs-KZN6@Labour.gov.za

  3. Kokstad Labour Centre
    📧 Jobs-KZN1@Labour.gov.za

  4. Ladysmith Labour Centre
    📧 Jobs-KZN5@Labour.gov.za

  5. Port Shepstone Labour Centre
    📧 Jobs-KZN23@Labour.gov.za

  6. Prospecton Labour Centre
    📧 Jobs-KZN24@Labour.gov.za

  7. Richards Bay Labour Centre
    📧 Jobs-KZN28@Labour.gov.za

  8. Richmond Labour Centre
    📧 Jobs-KZN2@Labour.gov.za

  9. Stanger Labour Centre
    📧 Jobs-KZN25@Labour.gov.za

  10. Ulundi Labour Centre
    📧 Jobs-KZN3@Labour.gov.za

  11. Satellite Office: Jozini
    📧 Jobs-KZN3@Labour.gov.za

  12. Verulam Labour Centre
    📧 Jobs-KZN30@Labour.gov.za

  13. Satellite Office: Phoenix
    📧 Jobs-KZN30@Labour.gov.za

  14. Vryheid Labour Centre
    📧 Jobs-KZN29@Labour.gov.za

Hand Delivery / Postal Applications

Applications may also be submitted to the relevant offices below:

  1. Dundee Labour Centre
    63 Victoria Street, Dundee
    PO Box 445, Dundee, 3000

  2. Estcourt Labour Centre
    75 Phillip Street, Estcourt
    PO Box 449, Estcourt, 3310

  3. Kokstad Labour Centre
    59 Hope Street, Kokstad
    PO Box 260, Kokstad, 4700

  4. Ladysmith Labour Centre
    35 Keate Street, Ladysmith
    Private Bag X9925, Ladysmith, 3370

  5. Port Shepstone Labour Centre
    17 Bisset Street, Port Shepstone
    PO Box 379, Port Shepstone, 4240

  6. Prospecton Labour Centre
    N3 Prospecton Place, Prospecton
    PO Box 343, Umbogintwini, 4120

  7. Richards Bay Labour Centre
    11 Lira Rink Road, Richards Bay
    Private Bag X20033, Empangeni, 3880

  8. Richmond Labour Centre
    60 Shepstone Street, Richmond
    PO Box 852, Richmond, 3780

  9. Stanger Labour Centre
    12 Cator Street, Stanger
    PO Box 138, Stanger, 4450

  10. Ulundi Labour Centre
    Unit A Wombe Street, Ulundi
    Private Bag X56, Ulundi, 3838

  11. Satellite Office: Jozini
    Unit A Wombe Street, Ulundi
    Private Bag X56, Ulundi, 3838

  12. Verulam Labour Centre
    13 Wick Street, Verulam
    PO Box 1144, Verulam

  13. Satellite Office: Phoenix
    13 Wick Street, Verulam
    PO Box 1144, Verulam

  14. Vryheid Labour Centre
    99 Landrose Street, Vryheid
    PO Box 430, Vryheid

Applications may also be hand delivered or posted to the relevant Labour Centre offices as per the official addresses provided by the Department of Employment and Labour.

Important Application Notes

  • Quote the correct reference number clearly on your application
  • Attach a detailed CV and certified qualifications
  • Apply for one centre only
  • Late or incorrectly submitted applications will not be considered

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