Senior Administration Officer: Operations (X53 Posts) | Department of Labour Careers South Africa

November 12, 2025 admin Government Jobs & Public Sector Careers 0

DEPARTMENT OF PUBLIC WORKS AND INFRASTRUCTURE
DEPARTMENT OF PUBLIC WORKS AND INFRASTRUCTURE

Locations & Number of Posts:

  • Butterworth Labour Centre – Centane Satellite Office (2), Idutywa Satellite Office (1), Tsomo Satellite Office (1), Willowvale Satellite Office (1)

  • Cradock Labour Centre – 1 Post

  • East London Labour Centre – EL IDZ Satellite Office (1)

  • eMaxesibeni Labour Centre – 3 Posts (including Matatiele and Mount Frere Satellite Offices)

  • Fort Beaufort Labour Centre – 4 Posts (including Adelaide and Alice Satellite Offices)

  • Graaff-Reinet Labour Centre – 4 Posts (including Middelburg and Willowmore Satellite Offices)

  • Kariega Labour Centre – 5 Posts (including Kareedouw, Joubertina, Jeffreys Bay Satellite Offices)

  • Komani Labour Centre – 6 Posts (including Cala, Cofimvaba, Lady Frere, Whittlesea Satellite Offices)

  • Lusikisiki Labour Centre – 5 Posts (including Bizana, Flagstaff, Port St Johns Satellite Offices)

  • Makhanda Labour Centre – 2 Posts (including Port Alfred Satellite Office)

  • Maletswai Labour Centre – 3 Posts (including Barkly East, Sterkspruit Satellite Offices)

  • Mdantsane Labour Centre – 1 Post

  • Mthatha Labour Centre – 3 Posts (including Mqanduli, Libode, Nqeleni Satellite Offices)

  • Nqanqarhu Labour Centre – 5 Posts (including Elliot, Mount Fletcher, Tsolo, Ugie Satellite Offices)

  • Qonce Labour Centre – 4 Posts (including Sutterheim, Peddie Satellite Offices)

Total Posts: 53

Job Type: Permanent
Salary: R397 116 per annum
Reference Numbers: HR4/4/5/01 – HR4/4/5/46
Closing Date: 30 November 2025

About the Department of Labour

The Department of Employment and Labour provides essential services such as Unemployment Insurance (UI) and claims processing, supporting South African citizens in accessing their labour rights. Senior Administration Officers are critical for ensuring efficient operations, quality service delivery, and compliance with labour policies.

Explore more government and labour-related careers in South Africa here.

Position Overview

The Senior Administration Officer: Operations will administer and supervise Unemployment Insurance Services, provide quality assurance on claims, and ensure efficient processing of UI applications. Officers will also manage resources, reporting, and compliance within their assigned Labour Centre.

Key Responsibilities

  • Provide Unemployment Insurance Services to clients.

  • Administer UI claims and process applications in line with legislation.

  • Conduct quality assurance and follow-up on processed claims.

  • Supervise human, financial, and equipment resources within the section.

  • Ensure compliance with Batho Pele Principles and Protection of Personal Information Act (POPIA).

  • Maintain records and reports related to UI claims and operational activities.

Minimum Requirements

Education & Qualifications:

  • Undergraduate degree in Operations Management, Public Management, Administration, Business Administration, Management, Financial Accounting, or Finance (NQF Level 6).

  • Valid driver’s license.

Experience & Skills:

  • Minimum 2 years functional experience in client service, claims processing, or operations within insurance or labour environments.

  • Knowledge of Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act (UICA), departmental policies, and UI operations systems.

  • Skills: Interpersonal, presentation, listening, verbal and written communication, computer literacy, problem-solving, planning, and organizing.

Core Competencies

  • Strong leadership and supervisory skills.

  • Ability to provide high-quality client service.

  • Effective communication and interpersonal relations.

  • Planning, organizing, and prioritizing workload.

  • Understanding of labour legislation, UI policies, and POPIA compliance.

Why Join the Department of Labour

  • Be part of a key government department serving millions of South Africans.

  • Opportunities for professional growth and skill development.

  • Work in a structured environment with clear operational procedures.

  • Contribute to labour rights, compliance, and citizen support.

View more government administrative positions here.

How to Apply

Applications must be submitted to the Deputy Director: Labour Centre Operations at the relevant location:

  • Butterworth, eMaxesibeni, Fort Beaufort, Cradock, Graaff-Reinet, East London, Kariega, Komani, Lusikisiki, Makhanda, Maletswai, Mdantsane, Mthatha, Nqanqarhu, Qonce

  • Hand delivery or via email to the respective Labour Centre

Email Applications:

Enquiries: Contact the listed officials at the respective Labour Centre (numbers available in official posting).

Note: The Department of Labour promotes equity (race, gender, and disability) and encourages applications that enhance representivity according to the Employment Equity Plan.

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