Location: Durban North, KwaZulu-Natal
Job Type: Permanent
Closing Date: 10 December 2025
Reference Number: SM-7056
Salary: Market Related
About Smollan
Smollan is a leading global brand activation, sales, and marketing company that creates meaningful connections between brands and consumers. We are committed to diversity, inclusion, and fostering a workplace where people feel cared for, inspired, and empowered. With a presence across FMCG, retail, and mobile business solutions, Smollan continues to deliver innovative strategies that drive measurable business outcomes.
Joining Smollan means becoming part of a dynamic, results-driven organization that prioritizes both employee development and exceptional customer service.
Position Overview
Smollan is seeking a proactive, motivated, and results-oriented Sales Consultant to join our Durban North team. This role is ideal for individuals with a passion for sales, strong customer service skills, and the ability to thrive in a fast-paced retail environment.
As a Sales Consultant, you will act as the primary point of contact for customers in-store, driving sales, enhancing the customer experience, and contributing to the overall growth of the company. You will also play a key role in marketing initiatives and administrative tasks to ensure smooth operations and customer satisfaction.
Key Responsibilities
Customer Satisfaction and Service
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Engage with customers to understand their needs and provide personalized solutions.
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Ensure high levels of customer satisfaction by offering professional, friendly, and knowledgeable service.
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Respond to customer inquiries, complaints, and feedback in a timely and effective manner.
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Promote Smollan’s brand values and enhance customer loyalty through excellent service.
In-Store Sales and Marketing
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Implement effective sales strategies to achieve targets and objectives.
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Drive product promotions and marketing campaigns within the store.
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Identify opportunities to upsell and cross-sell products and services.
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Support visual merchandising standards and ensure that products are displayed effectively.
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Assist in the development and execution of the store’s commercial action plan.
Administration
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Maintain accurate records of sales transactions, customer interactions, and marketing activities.
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Capture daily, weekly, and monthly reports based on sales performance and customer engagement.
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Ensure compliance with company policies and procedures for reporting and documentation.
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Collaborate with management to provide insights and recommendations for continuous improvement.
Job Requirements
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Minimum Qualification: Matric (Grade 12) or equivalent.
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Experience: 2-3 years’ experience in sales, preferably in a retail environment.
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Knowledge & Skills:
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Strong sales acumen and understanding of marketing principles.
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Excellent customer service and interpersonal skills.
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Effective administration and organizational skills.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Strong verbal and written communication skills.
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Personal Attributes:
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Self-motivated, proactive, and target-driven.
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Ability to work independently and as part of a team.
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Professional, approachable, and reliable.
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Adaptable and flexible in a dynamic work environment.
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Why Join Smollan
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Be part of a global company with over 40 years of industry experience.
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Gain exposure to high-impact sales and marketing campaigns.
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Develop your career through training, mentorship, and performance-based growth opportunities.
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Work in a diverse, inclusive, and supportive environment.
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Competitive compensation with incentives based on performance.
POPIA Compliance
Smollan complies fully with the Protection of Personal Information Act (POPIA). Any personal information shared during the application process will be used solely for recruitment purposes and kept confidential.
How to Apply
Interested candidates should apply through Smollan’s official recruitment portal or the designated HR channels. Email applications will not be accepted. Only shortlisted candidates will be contacted.
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