Location: Alberton, Gauteng
Job Type: Permanent
Positions Available: 16
Closing Date: Not specified
Reference Number: LM-1183
About Leroy Merlin South Africa
Leroy Merlin is a global leader in the home improvement and DIY retail industry, empowering customers with innovative building materials, carpentry products, expert advice, and world-class customer service. Driven by excellence, customer-centricity, and continuous improvement, Leroy Merlin South Africa offers meaningful career opportunities, competitive retail roles, and long-term professional growth.
Position Overview
We are seeking high-energy Sales Consultants to join the Building Yard and Carpentry Department at our Alberton store. If you’re passionate about retail sales, timber products, building materials, and customer service excellence, this role offers an exciting opportunity to grow within a fast-paced, people-focused retail environment.
As a Sales Consultant, you will guide customers through their projects by providing expert advice, recommending suitable carpentry and building solutions, and ensuring every shopper leaves fully satisfied. This is a customer-facing, sales-driven role ideal for candidates who thrive on engaging with customers and achieving targets.
Key Responsibilities
Customer Engagement & Sales Excellence
- Engage with customers to understand their building and carpentry project needs.
- Provide tailored product and service recommendations based on quality, price, convenience, and customer expectations.
- Deliver exceptional customer service to ensure high levels of satisfaction.
- Follow a structured sales process to build long-term customer relationships and consistently achieve sales targets.
- Provide complete project assistance (before, during, and after the sale) to ensure seamless customer experiences.
Product Knowledge & Solutions Offering
- Guide customers in selecting products, timber materials, tools, hardware items, delivery options, and value-added services.
- Identify new sales opportunities based on customer needs and market trends.
- Assist with cross-selling and upselling to improve overall store performance.
Store Operations & Merchandising
- Maintain outstanding store presentation — including cleanliness, stock availability, pricing accuracy, and display standards.
- Work closely with the Department Manager and merchandisers on high-demand products and stock movement.
- Participate in department-specific commercial action plans.
Service Channels & Relationship Management
- Communicate with customers via in-store consultations, email, WhatsApp, and telephone.
- Follow up on leads and ensure all inquiries are resolved promptly.
- Manage your customer portfolio through every step of the sales cycle.
Minimum Requirements
- Grade 12 or NQF 4 equivalent (Essential)
- Proven experience as a Sales Consultant (Hardware/Building/Timber experience advantageous)
- Passion for service excellence and customer engagement
- Strong relationship-building and communication skills
- Understanding of pricing methodologies and retail processes
- Ability to multitask and remain organised
- Confident, friendly, helpful, and solutions-driven personality
- Ability to use multiple sales channels (email, phone, WhatsApp, in-store)
- Professional, hardworking, and leads by example
Core Competencies
- Customer-centric mindset
- Strong problem-solving ability
- Driven by achieving sales targets
- High energy and proactive approach
- Strong attention to detail
- Excellent communication and interpersonal skills
- Team player who contributes to collective performance
Why Join Leroy Merlin?
- Work with a globally recognised retail brand
- Opportunities for career growth in merchandising, management, or specialised product divisions
- Dynamic team culture focused on innovation and continuous learning
- Stable and rewarding retail sales environment
- Exposure to advanced building, timber, and carpentry solutions
How to Apply
Applications must be submitted through the official Leroy Merlin careers platform or the portal where you found this vacancy.
Email applications will not be accepted.
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