Client Relationship and Revenue Growth Opportunity in Amanzimtoti
Werkie is recruiting two experienced Sales Agents – Customer Service to join a well-established technology and security solutions provider on a permanent basis in Amanzimtoti, KwaZulu-Natal. This mid-to-senior level role is ideal for a seasoned sales professional who excels in account management, client retention, upselling, and cross-selling, with a strong focus on building long-term customer relationships.
The position is suited to individuals who thrive in fast-paced, performance-driven environments and who are confident engaging with key decision-makers across multiple industries.
About the Company
The employer is a respected service provider delivering technology and security solutions across a wide range of sectors, including mining, construction, logistics, facilities management, hospitality, security, and agriculture. The organisation is known for its strong commitment to customer satisfaction, service excellence, and long-term partnerships, offering tailored solutions that address each client’s unique operational needs.
About the Role
The Sales Agent – Customer Service role is centered on managing and growing existing client accounts rather than cold calling. The successful candidates will be responsible for nurturing relationships, identifying additional revenue opportunities within current accounts, and ensuring ongoing renewals and client loyalty.
This role requires a strong balance between commercial acumen and customer-centric service, with close collaboration across internal teams such as marketing and product development to enhance client offerings.
Key Responsibilities
Client Relationship and Account Management
The successful candidates will manage and develop strong relationships with existing clients, ensuring high levels of satisfaction, trust, and long-term loyalty. This includes acting as the primary point of contact and managing customer expectations throughout the relationship lifecycle.
Sales Growth, Upselling, and Cross-Selling
A core responsibility of the role is identifying and executing upselling and cross-selling opportunities within the existing client base. This includes developing strategic account plans in collaboration with clients to support sustainable revenue growth.
Client Retention and Contract Renewals
The role involves overseeing contract renewals, ensuring continuity of service, and proactively addressing any risks to client retention. Daily tracking and monitoring of client performance metrics form part of this responsibility.
Internal Collaboration and Delivery Oversight
The Sales Agent will work closely with internal teams, including marketing and product development, to align solutions with client needs. The role also requires strict adherence to rollout plans, timelines, and implementation deadlines.
Minimum Requirements
Candidates applying for this position must meet the following requirements:
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Proven 5–10 years’ sales experience in a similar role
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Strong experience in account management and existing client servicing
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Excellent communication, presentation, and negotiation skills
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Ability to work independently and perform under pressure
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Strong customer-centric mindset with a focus on satisfaction and retention
Qualifications and Experience Advantageous
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Bachelor’s degree in Business, Sales & Marketing, or a related field
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Experience within industries such as mining, construction, logistics, facilities, hospitality, security, or agriculture
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Strong knowledge of security products and services
Technical Skills
The ideal candidate will demonstrate:
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Strong proficiency in Microsoft Excel, Word, and PowerPoint
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Experience with CRM systems, particularly Zoho and Acumatica
Key Skills and Competencies
This role requires strong capability in:
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Strategic account planning
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Client relationship management
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Revenue growth and pipeline management
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Cross-functional collaboration
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Deadline and rollout management
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Expectation management and problem-solving
Fundamental Competencies
The successful candidates will be:
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Highly self-motivated and results-driven
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Comfortable working in fast-paced, high-pressure environments
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Professional, reliable, and client-focused
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Strong relationship builders with excellent interpersonal skills
Employment Details
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Position Type: Permanent
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Positions Available: 2
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Location: Amanzimtoti, KwaZulu-Natal
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Industry: Information Technology and Services
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Job Functional Area: Sales / Customer Service
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Experience Level: Mid-Senior
Salary and Benefits
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Salary: R20,000 – R25,000 per month
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Commission: Revenue-based commission structure
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Company phone and computer
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Car allowance
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Weekly fuel reimbursement
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Funeral plan
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Provident fund
Working Hours:
Monday – Thursday: 07:45 – 17:00
Friday: 07:45 – 16:00
Start Date: As soon as possible
Apply for Sales Agent – Customer Service (VR 28)
Experienced sales professionals who meet the above requirements and are passionate about client relationship management and revenue growth are encouraged to apply.
Applications can be submitted via the platform below:
Apply for this position
If you do not receive feedback after applying, please consider your application unsuccessful.
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