Receptionist | Gonubie

 

Ampath Laboratories
2025/12/02 – Gonubie, East London

Job Reference Number: R020001
Department: Gonubie Sisters
Business Unit:
Industry: Pharmaceutical and Medical / Healthcare
Job Type: Permanent
Positions Available: 1
Salary: Market Related

As the first point of contact for Ampath, the Receptionist plays a pivotal role in shaping the experience of every patient, client, and visitor who interacts with our organisation. This position is central to ensuring a welcoming, professional, and efficient environment while supporting internal teams and maintaining operational flow across the branch.

Job Description

The Receptionist role at Ampath is far more than answering phones. It is about being the face and voice of our organisation, creating positive first impressions that reflect Ampath’s commitment to excellence, care, and patient-centred service. You will manage incoming calls, greet visitors, coordinate appointments, handle account-related duties, and support administrative operations, all while maintaining a professional and organised front desk environment.

Your daily responsibilities will include operating the switchboard efficiently, scheduling patient appointments, processing basic account transactions, data capturing, responding to inquiries, and assisting both clients and colleagues with information or guidance. This position requires attention to detail, strong organisational skills, and the ability to multitask in a fast-paced healthcare environment. Accuracy in documentation and a courteous, professional approach to every interaction are essential for success in this role.

Ampath promotes a culture of high performance, continuous improvement, and teamwork. As a Receptionist, you will be part of a collaborative team where your contributions support smooth branch operations, help maintain high service standards, and provide an essential link between patients, clinicians, and laboratory staff.

Job Requirements

Role Requirements

To be considered for this position, applicants must have:

• Grade 12 / Matric certificate
• Basic typing and computer skills
• 1–2 years of general administration or accounts experience, preferably in a healthcare or professional setting

These requirements provide the foundation for managing day-to-day responsibilities with confidence and precision. Candidates should demonstrate reliability, professionalism, and a proactive approach to supporting both patients and staff.

Skills Requirements

The successful candidate should possess:

• Excellent verbal and written communication skills in English
• Strong numerical reasoning for basic calculations and account handling
• Proficiency in using computers and administrative software for data entry and record management
• Organisation, attention to detail, and the ability to manage multiple priorities
• A professional and friendly demeanor to ensure positive client experiences
• Ability to follow procedures accurately while maintaining discretion and confidentiality

Role Impact

The Receptionist at Ampath significantly impacts the patient experience and operational efficiency of the branch. By managing front desk operations with precision, you help ensure that patients feel welcomed, informed, and supported from their first interaction. Accurate data capture, efficient handling of appointments, and professional conduct contribute to the smooth operation of laboratory services, supporting timely and reliable diagnostics.

Your role also extends to building relationships with healthcare providers, patients, and colleagues, reinforcing Ampath’s reputation for professionalism and reliability. By providing clear communication, effective problem-solving, and a supportive presence, you help cultivate a workplace environment that values accountability, teamwork, and service excellence.

Leadership at Ampath encourages growth, recognises performance, and supports employees in developing skills that enhance both personal and organisational success. As a Receptionist, you will have the opportunity to contribute to continuous improvement initiatives and be part of a team that prioritises patient care and operational efficiency.

Employment Equity and Diversity

Ampath is committed to fostering a diverse and inclusive workforce that reflects the communities we serve. Applications from individuals across all backgrounds, particularly from underrepresented groups, are actively encouraged. Diversity enhances innovation, strengthens patient care, and creates a workplace where every employee can thrive.

👉 Apply here 

Hours of Work

40 hours per week

Work Week

5 days

Location

Gonubie, East London

Closing Date

7 December 2025 at 21:00

Take the Next Step

If you are professional, organised, and passionate about creating exceptional experiences for patients and clients, this Receptionist role offers an exciting opportunity to make a meaningful impact. Join Ampath’s Gonubie team and become part of a culture that values precision, care, and excellence in healthcare service delivery.

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