Frontline Reception & Administrative Support Role – Facilities Department

The Financial Sector Conduct Authority (FSCA) is recruiting a Receptionist / Switchboard Operator within the Facilities, Administration and Security Department, based in Pretoria. This permanent opportunity forms part of the Banking, Finance and Investment industry and reports directly to the Manager: Facilities.

This role is designed for a professional and customer-focused individual who will act as the front-line representative of the organisation while delivering administrative support to the reception area. The successful candidate will ensure that all visitors, contractors, and callers experience efficient and professional service aligned with departmental service delivery standards.

Purpose of the Role

The primary purpose of the Receptionist / Switchboard Operator is to act as the front-line person and provide professional administrative support to the FSCA reception area.

The role supports organisational operations by ensuring professional communication, accurate message handling, and effective visitor and mail management.

By maintaining a structured and welcoming reception environment, the role contributes directly to positive stakeholder engagement and operational efficiency.

Key Performance Areas

The Receptionist / Switchboard Operator will focus on customer centricity and ensuring good customer service for a positive customer experience.

Receive visitors and contractors and register them on the electronic visitor management system.

Communicate professionally and effectively with staff and visitors.

Operate the switchboard professionally by directing all phone calls correctly.

Record and distribute messages electronically via email and telephonically using MS Teams.

Capture incoming and outgoing mail and parcels on the electronic mail tracking system.

Ensure general tidiness and cleanliness at the reception area.

Check and monitor the switchboard telephone system to ensure operational functionality.

Adhere strictly to departmental service delivery standards.

These responsibilities ensure seamless reception management and effective communication within the organisation.

Other Key Competencies

The successful candidate must demonstrate the following skills and attributes:

Computer literacy

Customer service skills

Problem solving skills

Excellent communication skills

Proficiency in English

High reliability and trustworthiness

Respect for confidentiality

Good human relations skills

Professional telephone etiquette

These competencies are essential for individuals seeking receptionist jobs in Pretoria and administrative support roles within the financial sector.

Minimum Requirements

Matric Certificate (Grade 12)

Studying towards a Higher Certificate in Office Administration (or equivalent certificate) NQF Level 5

Minimum of 2 years’ experience as a Receptionist, Administrative Assistant, Hospitality Assistant, or Customer Care Agent

Candidates must demonstrate prior experience in reception or administrative environments and be capable of managing professional communication channels effectively.

Role Impact

The Receptionist / Switchboard Operator plays a critical role in shaping the first impression of the Financial Sector Conduct Authority.

By managing visitor registration and operating the switchboard professionally, the role ensures efficient communication flow within the organisation.

Accurate recording and distribution of messages and mail support operational coordination across departments.

Maintaining a tidy and professional reception area reinforces organisational standards and service excellence.

The position requires integrity, reliability, and the ability to handle confidential information responsibly.

Work Environment and Operational Focus

This role is based in Pretoria and operates within the Facilities, Administration and Security Department.

The position involves consistent interaction with internal staff, visitors, contractors, and external stakeholders.

High levels of professionalism, confidentiality, and customer service standards are required at all times.

The successful candidate must be able to manage multiple tasks simultaneously while maintaining accuracy and professionalism.

Employment Equity

The Financial Sector Conduct Authority is committed to increasing the representation of marginalised groups in line with its Employment Equity Plan.

Persons with disabilities are encouraged to apply.

Correspondence and communication will only be conducted with shortlisted candidates. The FSCA reserves the right not to appoint if a suitable candidate is not identified.

Employment Details

Position: Receptionist / Switchboard Operator
Reference Number: FSCA: 094
Company: Financial Sector Conduct Authority
Industry: Banking, Finance and Investment
Job Type: Permanent
Location: Pretoria, South Africa
Closing Date: 25 February 2026

Applicants who do not receive feedback may consider their application unsuccessful.

Apply for Receptionist / Switchboard Operator – Pretoria

Candidates who meet the qualification and experience requirements and are ready to deliver professional front-line service are encouraged to apply before the closing date.

👉 Apply for Receptionist / Switchboard Operator – Pretoria

Applications close on 25 February 2026.

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