The Department of Employment and Labour is currently inviting applications for UI Claims Officer (X141 Posts) across various Labour Centres and Satellite Offices in the Western Cape. This is an excellent opportunity for entry-level candidates who hold a Grade 12 qualification and are looking to begin or grow their career within the public service sector.

With a competitive salary of R269 499 per annum, these positions offer stability, growth potential, and the opportunity to serve communities by ensuring the effective processing of Unemployment Insurance (UI) claims.

Salary

R269 499 per annum

Available Centres and Reference Numbers

The posts are distributed across multiple locations in the Western Cape as follows:

• Labour Centre: Beaufort West
  Ref No: HR4/4/10/637 (X13 Posts)
• Labour Centre: Cape Town
  Ref No: HR4/4/10/638 (X12 Posts)
• Satellite Office: Atlantis
  Ref No: HR4/4/10/639 (X5 Posts)
• Satellite Office: Athlone
  Ref No: HR4/4/10/640 (X11 Posts)
• Labour Centre: George
  Ref No: HR4/4/10/641 (X10 Posts)
• Labour Centre: Knysna
  Ref No: HR4/4/10/642 (X12 Posts)
• Satellite Office: Plettenberg Bay
  Ref No: HR4/4/10/643 (X12 Posts)
• Labour Centre: Mitchells Plain
  Ref No: HR4/4/10/644 (X9 Posts)
• Satellite Office: Nyanga
  Ref No: HR4/4/10/645 (X12 Posts)
• Labour Centre: Mossel Bay
  Ref No: HR4/4/10/646 (X13 Posts)
• Labour Centre: Oudtshoorn
  Ref No: HR4/4/10/647 (X9 Posts)
• Labour Centre: Vredenburg
  Ref No: HR4/4/10/648 (X18 Posts)
• Satellite Office: Vredendal
  Ref No: HR4/4/10/649 (X10 Posts)

Applicants are advised to clearly indicate the reference number and centre they are applying for.

Minimum Requirements

To qualify for this opportunity, candidates must meet the following requirements:

• Grade 12 / Senior Certificate
• 0 to 6 months’ experience

This makes the position ideal for school leavers or individuals with limited work experience who are eager to enter the public sector.

Knowledge Requirements

Successful candidates should have knowledge of:

• Unemployment Insurance Act
• Unemployment Insurance Contributions Act
• Public Service Regulations
• Public Service Act
• Batho Pele Principles
• Departmental Policies and Procedures
• Customer Care principles

Understanding these frameworks is essential, as the role involves handling claims and interacting directly with members of the public.

Skills Required

Applicants should possess the following skills:

• Strong verbal and written communication
• Good listening skills
• Computer literacy
• Customer relations skills
• Decision-making ability

These skills are important because the role involves processing claims accurately, engaging with clients, and ensuring that services are delivered efficiently and professionally.

Key Duties and Responsibilities

As a UI Claims Officer, you will be responsible for:

• Receiving and assessing all Unemployment Insurance claims on the relevant systems in line with the Standard Operating Procedures (SOP)
• Registering employers and verifying employee declarations according to relevant prescripts
• Executing payment of approved claims within set timeframes
• Attending to enquiries related to processed claims or other claim-related matters
• Performing administrative duties within the section

This role plays a critical part in ensuring that eligible beneficiaries receive their UIF benefits accurately and on time.

If you are interested in more government and public service vacancies, explore additional opportunities available on
https://jobsandcareeropportunities.co.za/government-jobs/
https://jobsandcareeropportunities.co.za/latest-jobs/
https://jobsandcareeropportunities.co.za/job-vacancies/

Enquiries

For enquiries regarding the posts, contact:

• Beaufort West: Ms V Theron – (023) 285 0981
• George: Mr M Charles – (044) 801 1223
• Knysna/Plettenberg Bay: Ms C Windwaai – (044) 302 6800
• Mitchells Plain/Nyanga: Mr F Creighton – (021) 065 4990
• Mossel Bay: Mr C Minnies – (044) 285 0260
• Oudtshoorn: Ms A Van Wyk – (044) 285 1340
• Vredenburg/Vredendal: Ms J Le Fleur – (022) 065 0815

Application Process

Applications must be submitted to:

Chief Director: Provincial Operations
PO Box 872
Cape Town
8000

Or hand deliver to:
Department of Employment and Labour
No. 9 Long Street
Corner Riebeeck and Long Street
Cape Town

For online applications, email according to the centre you are applying for:

• Beaufort West: WCJobs-BEA@LABOUR.gov.za
• Cape Town: WCJobs-CTN@LABOUR.gov.za
• Atlantis: WCJobs-ATL@LABOUR.gov.za
• Athlone: WCJobs-ATH@LABOUR.gov.za
• George: WCJobs-GRG@LABOR.gov.za
• Knysna: WCJobs-KNS@LABOUR.gov.za
• Plettenberg Bay: WCJobs-PLE@LABOUR.gov.za
• Mitchells Plain: WCJobs-MP@LABOUR.gov.za
• Nyanga: WCJobs-NYG@LABOUR.gov.za
• Mossel Bay: WCJobs-MBY@LABOUR.gov.za
• Oudtshoorn: WCJobs-OUD@LABOUR.gov.za
• Vredenburg/Vredendal: WCJobs-VRD@LABOUR.gov.za
• Somerset West: WCJobs-SW@LABOUR.gov.za

For Attention: Sub-directorate: Human Resources Management, Western Cape

Ensure that you clearly indicate the correct reference number and centre in your application to avoid disqualification.

This is a valuable opportunity to secure a stable government position while contributing meaningfully to the delivery of essential public services. If you meet the minimum requirements, submit your application before the closing date as specified in the official advertisement.