The Department of Employment and Labour is recruiting for Senior Administration Officer: UIF Operations (X51 Posts) across various Labour Centres and Satellite Offices in the Western Cape. This opportunity is suited for qualified professionals with experience in client services, claims processing, or insurance environments who are ready to step into a supervisory and quality assurance role within UIF operations.

The position offers a competitive salary of R397 116 per annum and provides an opportunity to contribute meaningfully to the administration and oversight of Unemployment Insurance services.

Salary

R397 116 per annum

Available Centres and Reference Numbers

The vacancies are distributed across the following Labour Centres and Satellite Offices:

• Labour Centre: Beaufort West
  Ref No: HR4/4/10/611 (X3 Posts)
• Labour Centre: Bellville
  Ref No: HR4/4/10/612 (X2 Posts)
• Satellite Office: Goodwood
  Ref No: HR4/4/10/613 (X1 Post)
• Labour Centre: Cape Town
  Ref No: HR4/4/10/614 (X2 Posts)
• Satellite Office: Atlantis
  Ref No: HR4/4/10/615 (X2 Posts)
• Satellite Office: Athlone
  Ref No: HR4/4/10/616 (X2 Posts)
• Labour Centre: Paarl
  Ref No: HR4/4/10/617 (X1 Post)
• Labour Centre: George
  Ref No: HR4/4/10/618 (X2 Posts)
• Labour Centre: Knysna
  Ref No: HR4/4/10/619 (X3 Posts)
• Satellite Office: Plettenberg Bay
  Ref No: HR4/4/10/620 (X3 Posts)
• Labour Centre: Mitchells Plain
  Ref No: HR4/4/10/621 (X3 Posts)
• Satellite Office: Nyanga
  Ref No: HR4/4/10/622 (X3 Posts)
• Labour Centre: Mossel Bay
  Ref No: HR4/4/10/623 (X3 Posts)
• Satellite Office: Swellendam
  Ref No: HR4/4/10/624 (X3 Posts)
• Labour Centre: Oudtshoorn
  Ref No: HR4/4/10/625 (X2 Posts)
• Labour Centre: Vredenburg
  Ref No: HR4/4/10/626 (X3 Posts)
• Satellite Office: Vredendal
  Ref No: HR4/4/10/627 (X2 Posts)
• Labour Centre: Worcester
  Ref No: HR4/4/10/628 (X4 Posts)
• Satellite Office: Ceres
  Ref No: HR4/4/10/629 (X2 Posts)
• Satellite Office: De Doorns
  Ref No: HR4/4/10/630 (X3 Posts)
• Labour Centre: Somerset West
  Ref No: HR4/4/10/631 (X2 Posts)

Applicants must clearly indicate the relevant reference number and centre when applying.

Minimum Requirements

• An undergraduate qualification at NQF Level 6 (as recognized by SAQA) in one of the following fields:
  • Operations Management
  • Public Management or Administration
  • Business Administration or Management
  • Financial Accounting
  • Finance
• Two (2) years functional experience in:
  • Client Services environment
  • Claims Processing environment
  • Insurance environment

This position is intended for candidates with relevant academic qualifications and proven practical experience.

Knowledge Requirements

Applicants should have knowledge of:

• Unemployment Insurance Act and Regulations (UIA)
• Unemployment Insurance Contributions Act (UICA)
• Department of Employment and Labour and UIF Policies and Procedures
• Operational systems
• Batho Pele Principles
• Protection of Personal Information Act (POPIA)
• Public Financial Management Act (PFMA)
• Treasury Regulations

Skills and Competencies

The successful candidate should demonstrate:

• Strong interpersonal skills
• Presentation skills
• Listening ability
• Excellent verbal and written communication
• Computer literacy
• Problem-solving skills
• Planning and organizing ability
• Dedication and self-motivation
• Team player attitude
• Innovative thinking
• Supportive leadership qualities

Key Duties and Responsibilities

The Senior Administration Officer: UIF Operations will be responsible for:

• Providing Unemployment Insurance services through direct interaction with customers
• Ensuring quality assurance and conducting follow-ups on UIF applications
• Administering UIF claims and processing services
• Supervising resources within the section

This role includes both operational responsibilities and oversight functions, ensuring compliance, accuracy, and service excellence in UIF operations.

If you are interested in more government and public service vacancies, visit:
https://jobsandcareeropportunities.co.za/government-jobs/
https://jobsandcareeropportunities.co.za/latest-jobs/
https://jobsandcareeropportunities.co.za/job-vacancies/

Enquiries

For enquiries regarding specific centres, contact:

• Beaufort West – Ms V Theron: (023) 285 0981
• Bellville/Goodwood – Mr F Carstens: (021) 941 7002
• Paarl – Ms D Lotz: (021) 065 5435
• George – Mr M Charles: (044) 801 1223
• Knysna/Plettenberg Bay – Ms C Windwaai: (044) 302 6800
• Mitchells Plain/Nyanga – Mr F Creighton: (021) 065 4990
• Mossel Bay/Swellendam – Mr C Minnies: (044) 285 0260
• Oudtshoorn – Ms A Van Wyk: (044) 285 1340
• Vredenburg/Vredendal – Ms J Le Fleur: (022) 065 0815
• Somerset West – Ms E Liebenberg: (021) 065 7200

Application Process

Applications must be submitted to:

Chief Director: Provincial Operations
PO Box 872
Cape Town
8000

Or hand delivered to:
Department of Employment and Labour
No. 9 Long Street
Corner Riebeeck and Long Street
Cape Town

For email applications, submit according to the centre applied for:

• Beaufort West – WCJobs-BEA@LABOUR.gov.za
• Bellville – WCJobs-BELL@LABOUR.gov.za
• Goodwood – WCJobs-GW@LABOUR.gov.za
• Cape Town – WCJobs-CTN@LABOUR.gov.za
• Atlantis – WCJobs-ATL@LABOUR.gov.za
• Athlone – WCJobs-ATH@LABOUR.gov.za
• Paarl – WCJobs-PRL@LABOUR.gov.za
• George – WCJobs-GRG@LABOR.gov.za
• Knysna – WCJobs-KNS@LABOUR.gov.za
• Plettenberg Bay – WCJobs-PLE@LABOUR.gov.za
• Mitchells Plain – WCJobs-MP@LABOUR.gov.za
• Nyanga – WCJobs-NYG@LABOUR.gov.za
• Mossel Bay – WCJobs-MBY@LABOUR.gov.za
• Swellendam – WCJobs-SD@LABOUR.gov.za
• Oudtshoorn – WCJobs-OUD@LABOUR.gov.za
• Vredenburg/Vredendal – WCJobs-VRD@LABOUR.gov.za
• Somerset West – WCJobs-SW@LABOUR.gov.za

For Attention: Sub-directorate: Human Resources Management, Western Cape

Ensure that your application clearly reflects the correct reference number and preferred centre to avoid disqualification. This is a strong opportunity for experienced professionals seeking advancement within UIF operations in the Western Cape.