Operations Manager (Western Cape) – Security | Careers South Africa

Company: Servest
Location: Western Cape, South Africa
Job Type: Permanent
Work Schedule: Full-time
Experience Level: Senior / Managerial
Industry: Security / Facilities Management / Operations
Functional Area: Operations Management / Security
Date Posted: 10 November 2025
Reference Number: SER251105-3

About Servest Security

Servest Security, a business unit of Servest, is a leading provider of innovative and professional security solutions across South Africa. The company is committed to delivering high-quality, client-focused services while ensuring operational excellence and compliance with industry standards.

Servest provides a dynamic, professional environment where employees can grow their careers, develop operational expertise, and contribute to national security solutions.

For more verified job listings and professional opportunities, visit Jobs and Career Opportunities South Africa.

Position Overview

The Operations Manager (Western Cape) – Security will oversee the daily operational management of security services within the Western Cape region. The role ensures site-specific requirements are met efficiently and professionally, providing leadership, operational guidance, and client satisfaction.

This position reports directly to the Branch Manager.

Key Responsibilities

Operational Management

Manage daily running of assigned sites in liaison with the Branch Manager/General Manager.
Ensure correct number of guards are posted according to contractual requirements.
Monitor site incidents and report to the Branch Manager/General Manager immediately.
Forward all incident reports to clients within 24 hours.
Conduct site visits at least once or twice per week to ensure standards are maintained.
Ensure job descriptions, risk assessments, and site procedure manuals are available on site.
Handle officers’ queries, uniform issues, and equipment audits efficiently.
Monitor control room equipment and systems for operational integrity.
Maintain up-to-date staff records and compliance documentation.

Client & Stakeholder Engagement

Liaise with clients regarding service standards and quality.
Attend client meetings and provide operational updates.
Collaborate with Key Account Executive to implement growth strategies and achieve branch sales targets.

Training & Compliance

Conduct regular knowledge checks for staff through verbal and written assessments.
Provide feedback and report training outcomes monthly to the client.
Ensure health and safety regulations are adhered to by colleagues, contractors, and other stakeholders.
Implement and maintain operational policies and procedures effectively.

Minimum Requirements

Matric / Grade 12 certificate.
Qualification in Security Management, Emergency Management, Business Management, or related field.
5–10 years’ experience in the security industry.
Grade A PSIRA registered.
Proficient computer skills including Microsoft Office & Excel.
Strong operational knowledge and report writing skills.
Valid driver’s license, medical fitness, and clear criminal record.

Core Competencies

Strong leadership and team management skills.
Ability to handle multiple operational tasks efficiently under pressure.
Excellent communication and problem-solving abilities.
High attention to detail and structured management style.
Knowledge of operational procedures, site audits, and equipment management.
Ability to liaise professionally with clients, staff, and stakeholders.

Why Join Servest Security

Opportunity to lead security operations across the Western Cape.
Exposure to high-profile client engagements and operational excellence initiatives.
Platform for career growth and leadership development.
Work within a dynamic, professional, and collaborative environment.

POPIA Compliance

All information provided by applicants will be treated as strictly confidential and handled in accordance with the Protection of Personal Information Act (POPIA). Personal details will be used solely for recruitment purposes and will not be shared without consent.

How to Apply

Interested candidates should submit their updated CV and relevant qualifications through the official Servest Careers Portal or via Jobs and Career Opportunities South Africa.

👉 Apply Here

Application Tips:

Highlight experience in security operations and team management.
Demonstrate ability to manage multiple sites and ensure compliance.
Emphasise leadership, client liaison, and operational excellence skills.

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