Company: Mr Price Group Limited
Location: Durban, KwaZulu-Natal, South Africa
Division: Technology / IT
Job Type: Permanent / On-site
Experience Level: Mid-Senior
Industry: Retail / IT Services
Functional Area: Information Technology / Team Leadership
Date Posted: 05 November 2025
Closing Date: 05 December 2025
About Mr Price Group
Mr Price Group Limited is a leading South African retail company spanning fashion, home, sports, financial services, and technology. The company focuses on delivering operational excellence, innovation, and a customer-centric approach across all business divisions.
Joining Mr Price Group means working in a dynamic IT and technology environment with opportunities for career growth, leadership development, and skills enhancement.
Explore more Mr Price career opportunities through Jobs and Career Opportunities South Africa.
Position Overview
Mr Price Group is seeking an experienced IT Support Team Lead (Service & Ops) for its Durban office. This role is critical to the Computer Operator and IT Operations team, ensuring smooth running of systems, timely incident resolution, and operational stability across the organization.
The successful candidate will lead a team of IT professionals, monitor and troubleshoot systems, escalate issues, manage stakeholders, and ensure operational excellence in IT service delivery.
Key Responsibilities
Team Management
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Lead, coach, and mentor the monitoring and data processing team.
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Communicate and prioritise workflow for team members to achieve service targets.
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Manage performance, leave, rosters, and career development.
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Drive team efficiencies, innovation, and skills growth.
Incident & Problem Management
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Monitor, log, and troubleshoot critical IT jobs and data processing tasks.
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Prioritise and direct workflow of incidents to direct reports.
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Identify patterns in incidents and implement plans to reduce recurring issues.
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Ensure Root Cause Analysis (RCA) documents are produced and mitigations tracked to completion.
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Manage vendor delivery and align services to support the End User Compute Department.
Stakeholder Engagement
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Communicate incident trends and RCA outcomes to internal stakeholders.
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Liaise with vendors and internal business units to ensure IT stability and minimal downtime.
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Provide timely updates to stakeholders regarding incident resolution and IT operations.
Operational Support
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Monitor environmental risks affecting IT infrastructure (power, floods, fire).
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Ensure all processes are completed efficiently and in line with company standards.
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Maintain IT service delivery performance metrics and operational KPIs.
Minimum Requirements
Essential:
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Relevant Diploma or Degree in Information Technology.
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3–5 years’ experience in:
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Technical IT support in server and data monitoring.
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Managing a team including performance, development, and rostering.
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Vendor and business stakeholder liaison.
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Problem resolution in IT environments to ensure operational stability.
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Strong analytical, leadership, and problem-solving skills.
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Ability to work on-call to support day/night and weekend IT operations.
Advantageous:
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Experience with IT monitoring tools and ticketing systems.
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Knowledge of IT service management frameworks and SLA compliance.
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Proven track record of team growth and operational improvements.
Core Competencies
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Team leadership, coaching, and mentoring.
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Incident management, troubleshooting, and escalation.
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Effective communication and stakeholder management.
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Analytical thinking, problem-solving, and operational decision-making.
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Ability to work under pressure and manage multiple priorities.
Special Conditions of Employment
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South African citizen or permanent resident with a clear criminal record.
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Willingness to work flexible hours, on-call, and weekends as required.
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Commitment to ensuring IT system stability and operational excellence.
Remuneration and Benefits
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Market-related salary with performance incentives.
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Career growth opportunities within Mr Price Group’s IT and technology divisions.
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Exposure to cutting-edge retail IT operations and leadership development programs.
Why Join Mr Price Group
Working at Mr Price Group provides:
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Leadership role in a critical IT operations team.
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Opportunity to shape IT service delivery and team performance.
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Exposure to innovative IT systems and processes across retail operations.
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Career advancement in a growing and reputable South African company.
Employment Equity Commitment
Mr Price Group Limited is an equal opportunity employer, committed to Employment Equity. Designated groups, including People with Disabilities, are encouraged to apply.
How to Apply
Interested candidates meeting the above requirements are encouraged to apply via the official Mr Price Careers Portal before the closing date.
Application Guidelines:
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Submit a detailed CV highlighting IT experience and leadership skills.
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Include certified copies of relevant qualifications.
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Quote the position title: IT Support Team Lead (Service & Ops) – Durban.
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Only shortlisted candidates will be contacted.
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